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Discover the flexible and customer-friendly Air Antilles cancellation policy that sets it apart from other airlines. From low cancellation fees to generous refund options, Air Antilles prioritizes customer satisfaction. We will walk you through the rules and regulations for canceling your flight, the associated penalties, refund procedures, and more.
Air Antilles Cancellation Guidelines
When it comes to canceling your Air Antilles flight, the airline offers a customer-friendly approach. Let’s explore the essential guidelines you need to follow:
24-Hour Look-in Period
Air Antilles provides a 24-hour look-in period after booking your flight. During this time, you can cancel your booking without incurring any additional charges. However, please note that the departure date must be at least 168 hours (one week) in advance from the booking date.
To cancel your flight, you have two options: online cancellation or calling the Air Antilles flight cancellation phone number. Let’s explore both methods:
- Visit the Air Antilles website and navigate to the “My Booking” section.
- Enter your booking confirmation number and the passenger’s last name to log in.
- Once logged in, any eligible flights for cancellation will be displayed in your booking summary.
- Select the flight you wish to cancel and confirm your selection.
- After completing the cancellation request, you will receive an auto-confirmation email.
If you booked your flight through a third-party website or did not use the Air Antilles website, you need to call the Air Antilles flight cancellation phone number. The airline’s representative will assist you in canceling your flight and provide further instructions.
The cancellation policy for Air Antilles varies depending on the fare type and flight segment. Please consider these fundamental key points:
- For flights within the Caribbean, a cancellation penalty or a percentage of the base fare plus fuel surcharge per passenger per flight segment, whichever is lower, will be applied.
- If you booked your flight through a third-party travel agency, Air Antilles will process the cancellation and related refund within one week from the date of cancellation.
- Please note that add-on services, such as seat requests, meals, lounge access, priority check-in, and extra legroom seats, are generally non-refundable unless otherwise specified.
- In the case of flight cancellations due to COVID-19 travel restrictions, Air Antilles offers a Credit Shell equivalent to the booking value. This Credit Shell can be used to purchase a new flight within 24 months from the date of cancellation.
Air Antilles 24-Hour Cancellation Policy
Air Antilles provides a flexible 24-hour cancellation policy for certain bookings. Here are the details:
- Passengers who meet the following criteria can cancel their flight within 24 hours of purchase without paying any cancellation fee:
- The flight must have at least one sector within the Caribbean.
- The flight must be purchased directly with Air Antilles through their customer service phone number, reservation platform, or in person at one of their ticket offices.
- Please note that this policy is not applicable if the departure is less than one week from the booking date.
- If you cancel within the 24-hour window, a full refund will be issued in the original method of payment.
- It’s important to mention that the 24-hour cancellation policy does not apply to charter flight bookings.
Air Antilles Refund Policy
Understanding the Air Antilles refund policy is crucial when applying for a refund. Here are the key guidelines:
- Refund requests for bookings made on the Air Antilles website should be sent via email to [email protected]
- For reservations made through the Air Antilles reservation phone number, refunds must be requested from the original point of purchase.
- Refunds will return to the original payment method. If you paid with a credit card, the refund will be reflected in your card statement. If you paid with cash, the refund will be issued via a cheque.
- If your flight is disrupted or delayed by the airline, you can cancel the flight without incurring a cancellation fee. You’ll get money back for the part of the ticket you didn’t use.
- The refund amount depends on the fare rules of the booked class of service. In some cases, all taxes are refundable if the flight segment is unused.
- Non-refundable fares may be eligible for re-issue within the ticket validity period.
- Air Antilles may waive the cancellation penalty in the event of illness or death of an immediate family member. Immediate family members include parents, siblings, grandparents, spouse, children, and legal guardians.
Air Antilles Cancellation Fee
Air Antilles offers three fare types: Cool, Flex, and Super. Only Flex and Super fares allow flight cancellation and are refundable up to 24 hours before the scheduled departure. Here’s an overview of the cancellation fees for each fare type:
|Fare Type||Refundability||Cancellation Fee (USD)||Cancellation after Scheduled Departure|
|Cool Fare||Not Applicable||N/A||Not Allowed|
|Flex Fare||Applicable||75||Not Allowed|
Please note that canceling a flight incurs charges, but Air Antilles ensures that their cancellation fees are lower compared to other airlines.
Frequently Asked Questions – FAQs
To address common queries regarding Air Antilles flight cancellations, refer to the following frequently asked questions:
1. What is the Air Antilles cancellation fee?
The cancellation fee for Air Antilles varies based on the fare type. Flex fares have a cancellation fee of $75, while Super fares have a fee of $125. Cool fares are non-refundable.
2. Does Air Antilles allow 24-hour cancellation?
Yes, Air Antilles provides a 24-hour look-in period after booking, allowing customers to cancel their flights within that time frame without any additional charges. However, the departure date must be at least 168 hours (one week) in advance from the booking date.
3. How can I cancel a flight with Air Antilles?
You can cancel your flight online through the “My Booking” section on the Air Antilles website up to 24 hours before the scheduled departure. If you did not book directly through the website, you can call the Air Antilles flight cancellation phone number for assistance.
4. What are my options if Air Antilles cancels my flight? In the event of a flight cancellation or disruption, you have two options. You can reschedule the flight for a new travel date or claim a refund for the unused portion of the booking. If your flight is canceled by Air Antilles and you have not requested a refund, contact the airline’s executive at the Air Antilles flight cancellation phone number.