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Smartavia Flight Cancellation Guidelines
Smartavia cancellation policy is designed to accommodate various fare rules and cabin classes, applying per route. Let’s take a closer look at the cancellation guidelines based on different fare types:
Smart Pro Fare
For passengers holding Smart Pro Fare tickets (Classes Y, B, M, H, Q, V, L, K, S, T, U, P), the fare can be canceled anytime before the scheduled departure. However, a cancellation fee of 75 USD is applicable per passenger each way.
Smart Fare
Passengers with Smart Fare tickets (Classes Y, B, M, H, Q, V, L, K, S, T, U, P) have the option to cancel their booking outside 24 hours before departure. In such cases, a cancellation fee of 90 USD per passenger each way will be charged. However, no cancellation is permitted in the event of a no-show.
Smart Light Fare
Smart Light Fare tickets (Classes Y, B, M, H, Q, V, L, K, S, T, U, P) are restricted fares, and only taxes will be refunded upon cancellation. No-show cancellations are not permitted for this fare type.
It’s important to note that these cancellation guidelines may vary for flights between Greece and Cyprus, Serbia, Romania, Bulgaria, Albania, Bosnia-Herzegovina, North Macedonia. Let’s explore the specific cancellation rules for these routes:
Direct flights connect Greece with Cyprus, Serbia, Romania, Bulgaria, Albania, Bosnia-Herzegovina, and North Macedonia
- Smart Pro Fare: Cancellation is allowed anytime before the scheduled departure, with a cancellation penalty of 55 USD per passenger each way.
- Smart Fare: Cancellation is permitted outside 24 hours before departure, with a cancellation fee of 55 USD per passenger each way.
- Smart Light Fare: Only airport taxes and surcharges will be refunded upon cancellation.
Smartavia 24 Hour Cancellation Policy
Regardless of the fare type and class of service, Smartavia provides a 24-hour cancellation policy for passengers who decide to cancel within 24 hours of purchase. Maximize your chances of a full refund by satisfying these conditions:
- The flight must be operated by Smartavia airlines.
- The reservation must be booked online.
- The departure must be scheduled for 7 days or more from the date of booking.
This 24-hour cancellation policy allows passengers to make changes to their travel plans without incurring any cancellation fees.
How to Cancel a Smartavia Flight Ticket?
Smartavia offers two convenient methods for canceling a flight ticket: online cancellation and cancellation over the phone.
Cancel Flight Ticket Online
If you have booked your flight through smartavia.com, you can easily cancel your reservation online. Follow these simple steps:
- Log into your Smartavia account on smartavia.com.
- Access your booking through the “My Booking” section.
- Select the flight and passenger you wish to cancel.
- Review the refund amount for your flight segment or itinerary on the next page.
- If you agree with the eligible refund value, proceed to cancel the reservation.
- Once the cancellation request is completed, you will receive a confirmation email.
You can cancel your flight ticket by making a phone call
If you prefer canceling your flight ticket over the phone or if you are unsure about navigating the online cancellation process, you can call Smartavia’s reservation phone number. Please note that canceling a ticket over the phone may incur additional service fees, along with the applicable Smartavia cancellation fee.
Smartavia Refund Policy
Smartavia’s refund policy is designed to provide flexibility and options to passengers who have canceled their flights. To ensure clarity, consider the following key points:
- If your flight has been canceled, Smartavia will offer you a credit equivalent to the unused booking value. During the pandemic, the credit voucher value is increased by 10% of the initial value.
- Once you apply for flight cancellation, you have 18 months from the date of cancellation to redeem the credit voucher.
- If you prefer not to use the travel credit, you can request a refund for the unused portion of the fare.
- Refunds for Smart Lite Fare tickets are not eligible.
- Refunds are processed in the original method of payment, such as the credit card or debit card used for the ticket purchase.
- If the booking was made on behalf of the passengers, the refund will be processed to the person who paid for the ticket.
Smartavia Cancellation Fee
The Smartavia cancellation policy specifies the terms and conditions for each fare type, which can be found in the booking receipt of each flight ticket. It’s important to check the fare conditions or rules before making your ticket purchase. To provide a clear overview, here is a summary of the cancellation fees for each fare type:
| Fare Class | Cancellation more than 24 hours before departure | Cancellation within 24 hours before departure | Cancellation after the scheduled departure |
| Smart Light | Not Allowed | Not Allowed | Not Allowed |
| Smart | 180 USD | Not Allowed | Not Allowed |
| Smart Pro | 150 USD | 150 USD | Not Allowed |
These cancellation fees are subject to change, and it’s always recommended to refer to the latest fare conditions for accurate information.
Frequently Asked Questions (FAQs)
How much is the cancellation fee for Smartavia?
Cancellation fee changes based on fare type. For Smart Pro Fare, the cancellation fee is 150 USD per passenger if canceled outside 24 hours of booking. For Smart Fare, the fee is 180 USD. It’s always advisable to check the latest fare conditions for accurate information.
How can I request flight cancellation with Smartavia?
If you are unsure about navigating the cancellation process online, you can call Smartavia’s flight cancellation phone number to request cancellation. Please be aware that there could be additional service fees that might be applicable.
What happens if Smartavia cancels my flight?
If your flight has been canceled, Smartavia will offer you a credit voucher equivalent to the unused booking value. During the pandemic, the credit voucher value is increased by 10% of the initial value. You can redeem the voucher within 18 months from the date of cancellation. Alternatively, you can request a refund for the unused portion of the fare.
Does Smartavia allow free flight cancellation?
Yes, Smartavia provides a 24-hour cancellation policy, allowing passengers to cancel their flight within 24 hours of purchase without incurring any cancellation fees. This policy is applicable regardless of the fare type and class of service.
Is Smartavia a reliable airline for hassle-free cancellations?
Absolutely! Smartavia is committed to providing a better air travel experience, and this includes hassle-free cancellations. With a clear cancellation policy, flexible refund options, and convenient cancellation methods, Smartavia ensures that passengers can easily make changes to their travel plans when necessary.
