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Guidelines for Canceling a Flight
VietJet Air cancellation policy applies to all fare types, ensuring that passengers have the flexibility to make changes to their bookings. Let’s take a closer look at the guidelines for canceling a flight based on different fare types:
Skyboss Fare and Skyboss Business Fare
If you hold a Skyboss or Skyboss Business fare, you can cancel your reservation up to 3 hours before the scheduled departure time. To initiate the cancellation process, you have the following options:
- Contact VietJet Air customer service
- Visit a VietJet Air booking office
- Use the airline’s official website
It’s important to note that cancellation is not allowed after the scheduled departure time. In the event of cancellation, the airline will issue a refund in the form of a credit shell, which remains valid for 2 years from the date of cancellation. Please be aware that a cancellation fee will be charged as per the current policy.
Deluxe and Eco Fare
For passengers holding Deluxe or Eco Fare tickets, there are specific guidelines to follow:
- You must cancel your flight at least 24 hours in advance of the scheduled departure time.
- If you fail to cancel within the specified time frame, the entire fare will be forfeited and considered non-refundable.
- In case of cancellation, a credit shell will be issued, valid for 6 months from the date of cancellation. Please note that a cancellation penalty will be charged according to the current policy.
It’s important to familiarize yourself with these guidelines based on your fare type to ensure a smooth cancellation process.
No-Show Policy for VietJet Air Passengers
In the event that you are unable to board your flight, VietJet Air has specific policies in place to address no-show situations. To prevent your booking from being forfeited and considered non-refundable, it is essential to notify VietJet Air. Let’s explore the no-show policies based on different travel routes:
Group 1 Routes
If you are traveling on a Group 1 route, the following guidelines apply:
- To avoid being classified as a no-show, you must cancel your reservation at least 3 hours before the scheduled departure time.
- Failure to cancel within the specified time frame will result in automatic cancellation of your flight booking.
- The entire booking amount will be forfeited and considered non-refundable.
Group 2 Routes
For passengers traveling on Group 2 routes, the guidelines differ slightly:
- To request a credit shell for your flight, you must notify VietJet Air of the cancellation no later than 72 hours after the scheduled departure time.
- A no-show fee will be charged in this case.
- If you cancel 72 hours after the scheduled departure, no refund will be provided.
Understanding the specific guidelines for your travel route will help you navigate the no-show policy effectively.
VietJet Air’s 24-Hour Flight Cancellation Policy
VietJet Air offers a 24-hour cancellation policy, allowing passengers to make changes or cancel their flight within 1 day of purchase without incurring any additional penalties. To qualify for a full refund, you must meet the following conditions:
- The flight must be purchased through the official VietJet Air reservation portal or by calling their reservations phone number.
- Promotional, military, or discounted fares are not eligible for the 24-hour cancellation policy.
- Cancellation must be completed within 24 hours of the original purchase.
- It is mandatory to choose the departure date at least 1 week (168 hours) ahead.
- To cancel your VietJet Air flight, you can contact the airline’s customer service or make the cancellation online through the My Booking section on their website.
- This policy applies to both direct and connecting flights.
- If you request a flight change within 24 hours of the original purchase, any subsequent cancellation during the same period will not be eligible for a refund.
Knowing the details of VietJet Air’s 24-hour cancellation policy can provide peace of mind when making last-minute changes to your travel plans.
How to Cancel a VietJet Flight Ticket
If you need to cancel your flight with VietJet Air, there are several convenient methods available. Depending on your preference and circumstances, you can choose one of the following options:
Cancel VietJet Flight Online
If you booked your reservation through VietJet Air’s official website, you can easily cancel your flight online using the My Booking section. Follow these steps:
- Visit the airline’s website and navigate to the My Booking section.
- Enter the required details, including your reservation code, first name, and last name.
- Select the flight you wish to cancel and review the refund amount indicated at the checkout page.
- Confirm your selection, and VietJet Air will process the refund.
- The refund will be issued in the form of a credit shell, the validity of which depends on the fare type purchased.
Please note that once you have completed the check-in process, online cancellation is not available. In such cases, please proceed with one of the alternative cancellation methods mentioned below.
Cancel VietJet Flight through Phone
If you prefer to cancel your flight over the phone or if you need to cancel an individual passenger or a specific flight segment, follow these steps:
- Call the VietJet Air cancel flight hotline and provide the necessary information, such as your booking reference number, passenger names, and flight details.
- Clearly communicate whether you want to cancel an individual passenger, a flight segment, or if you are holding a canceled flight segment. If you have a credit shell that you wish to redeem, inform the representative.
- The airline representative will guide you through the cancellation process.
- Once the cancellation is processed, confirm with the representative that your flight has been successfully canceled.
Make sure to keep a record of any cancellation confirmation number provided by the airline representative. This cancellation method is also suitable for passengers who have booked special assistance services with VietJet Air.
VietJet Flight Cancellation at the Airport
If you find yourself at the airport and need to request a flight cancellation, follow these steps:
- Locate the VietJet counter or service desk at the airport.
- Approach the counter and politely inform the airline staff that you would like to cancel your flight.
- Provide your booking details, including your name, booking reference, and flight information.
- Inquire about available refund options or alternative arrangements, such as rescheduling or a credit shell.
- Once the cancellation is processed, confirm with the staff that your flight has been successfully canceled.
It is advisable to request a cancellation receipt or confirmation number related to your reservation for future reference.
Understanding the different methods of canceling a VietJet Air flight will ensure a smooth and hassle-free experience when making changes to your travel plans.
VietJet Air Flight Cancellation Refunds
When it comes to flight cancellations, understanding the refund process is crucial. VietJet Air offers various refund options depending on the circumstances and fare type. Let’s explore the key points of VietJet Air’s refund policy:
- In the event of force majeure reasons leading to flight cancellation, the airline may issue a credit shell refund while charging a penalty.
- If you have been denied boarding, or if your flight has been canceled or delayed for a significant period of time, you are entitled to a refund. VietJet Air will issue a refund in the form of a credit shell, valid for 180 days from the date of cancellation.
- The refund will be issued to the person whose name is displayed on the flight reservation. In cases where the ticket was paid for by someone else, the refund will be issued to the authorized person who made the payment.
- The refund will be processed in the same currency as the one used for the original flight booking.
- It’s important to note that no refund will be offered if a passenger has been denied boarding due to failure to comply with flight security and safety measures.
The refund amount and process may vary based on the travel route. Refer to the table below for a breakdown of refund details segregated into Group 1 and Group 2 fares:
| Fare | Skyboss | Skyboss Business | Deluxe | Eco |
| Timelimt | Must cancel up to 3 hours before departure or 72 hours after the departure | Must cancel up to 3 hours before departure or 72 hours after the departure | Must cancel up to 24 hours before departure | Must cancel up to 24 hours before departure |
| Credit Shell Validity | 2 years | 2 years | 1 year | 1 year |
| Cancellation fee (in VND) | 350/pax/segment | 350/pax/segment | 350/pax/segment | 350/pax/segment |
Understanding the refund details specific to your travel route and fare type will help you navigate the process smoothly.
VietJet Air Flight Cancellation Fees
VietJet Air has established a clear fee structure for flight cancellations. The cancellation fees vary based on fare types and travel routes. Here’s an overview of the cancellation fees according to the current fare rules for domestic and international flights:
Domestic Flights
| Fare | Skyboss | Skyboss Business | Deluxe | Eco |
| Timelimt | Must cancel up to 3 hours before departure or 72 hours after the departure | Must cancel up to 3 hours before departure or 72 hours after the departure | Must cancel up to 24 hours before departure | Must cancel up to 24 hours before departure |
| Credit Shell Validity | 2 years | 2 years | 1 year | 1 year |
| Cancellation fee (in VND) | 350/pax/segment | 350/pax/segment | 350/pax/segment | 350/pax/segment |
nternational Flights – Group 1 Travel Routes
| Fare | Skyboss | Skyboss Business | Deluxe | Eco |
| Timelimt | Must cancel up to 3 hours before departure or 72 hours after the departure | Must cancel up to 3 hours before departure or 72 hours after the departure | Must cancel up to 24 hours before departure | Must cancel up to 24 hours before departure |
| Credit Shell Validity | 2 years | 2 years | 1 year | 1 year |
| Cancellation fee (in VND) | 800/pax/segment | 800/pax/segment | 800/pax/segment | 800/pax/segment |
International Flights – Group 2 Travel Routes
| Fare | Skyboss | Skyboss Business | Deluxe | Eco |
| Timelimt | Must cancel up to 3 hours before departure or 72 hours after the departure | Must cancel up to 3 hours before departure or 72 hours after the departure | Must cancel up to 24 hours before departure | Must cancel up to 24 hours before departure |
| Credit Shell Validity | 2 years | 2 years | – | – |
| Cancellation fee (in VND) | 2000/pax/segment | 2000/pax/segment | 2000/pax/segment | 2000/pax/segment |
It’s important to note that these cancellation fees are subject to the current fare rules and may change over time. Familiarizing yourself with the applicable fees will help you make informed decisions regarding flight cancellations.
Frequently Asked Questions (FAQs)
Q: What is the cancellation fee with VietJet Air?
A: The cancellation fees vary based on fare types and travel routes. For domestic flights, the cancellation fee is 350 VND per passenger per flight segment. For international flights, the cancellation fee ranges from 800 VND to 2000 VND per passenger per flight segment, depending on the travel route.
Q: Can I reschedule my VietJet flight?
A: Yes, you can reschedule your VietJet flight. However, please note that flight change fees may apply. It’s recommended to contact VietJet Air’s customer service for more information on rescheduling options.
Q: Is VietJet Air’s ticket refundable?
A: Yes, VietJet Air offers refunds in the form of credit shells, which remain valid for a certain period of time depending on the fare type. However, it’s important to note that specific conditions and penalties may apply. It’s advisable to review the terms and conditions of your ticket before making any cancellations.
Q: How can I cancel my VietJet Air reservation?
A: You can cancel your VietJet Air reservation through various channels. If you booked your flight online, you can cancel it through the My Booking section on the airline’s website. Alternatively, you can call VietJet Air’s customer service or visit their booking office. Please note that cancellation methods may vary based on your specific circumstances, fare type, and travel route.
Q: What is VietJet Air’s 24-hour cancellation policy?
A: VietJet Air offers a 24-hour cancellation policy, allowing passengers to make changes or cancel their flight within 1 day of purchase without incurring any additional penalties. To qualify for a full refund, the departure date must be at least 1 week (168 hours) away.
Q: What is VietJet Air’s flight cancellation hotline?
A: To cancel your VietJet Air flight or seek assistance, you can contact their customer service hotline. The hotline number can be found on VietJet Air’s official website or on your booking confirmation.
