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When it comes to cancellations, Tway Air has a transparent and unambiguous Cancellation policy that allows passengers to make decisions even at the last minute without losing the value of their ticket. However, there are certain conditions and guidelines that you need to be aware of. Let’s take a closer look:
Cancellation of Reservations and Additional Services
Tway Air does not accept the cancellation of reservations and additional services purchased through other airlines. However, if you have obtained your flight through the Tway Air website or call center, you are eligible for a refund. The refund will be made to the original debit/credit card used for the purchase.
Applicability of Cancellation Policy
The Tway Air cancellation policy applies to both refundable and non-refundable fares. Whether your fare is refundable or not, you can still cancel your flight and claim compensation under certain circumstances.
Compensation for Involuntary Cancellations
If the cancellation is deemed admissible due to involuntary reasons, Tway Air provides compensation according to its cancel flight compensation policy. Passengers can apply for cancelled flight compensation within 10 calendar days after the cancellation.
Flight Certificate for Unboarded Passengers
Tway Air may issue a flight certificate to passengers who were unable to board a flight on the scheduled date due to the death of an immediate family member or serious illness. To qualify for the flight certificate, passengers must provide a death certificate or medical certificate.
Eligibility for Refunds
To be eligible for a refund, passengers must cancel their flight before the check-in request. Cancellations made after check-in will not be eligible for a refund.
Tway Air 24 Hour Flight Cancellation
If you need to cancel your Tway Air flight within 24 hours of booking, you are eligible for a full refund. However, there are certain conditions that you must meet in order to qualify for this refund:
Eligible Flights
The 24-hour cancellation policy applies only to flights operated by Tway Air. If your flight is operated by another airline, you will not be eligible for a full refund.
Passenger Limit
The 24-hour cancellation policy applies to bookings with no more than 9 passengers. If you have a group booking with more than 9 passengers, individual cancellation rules will apply.
Re-Issued Flight Bookings
Re-issued flight bookings are not eligible for the 24-hour cancellation policy. If you have made any changes to your original booking, the standard cancellation rules will apply.
Advance Booking Requirement
To qualify for a full refund, the scheduled departure date of your flight must be at least 7 days in advance. If you cancel within 24 hours of booking but your departure date is less than 7 days away, standard cancellation rules will apply.
Time Limit for Cancellation
If you meet all the above conditions, you must cancel or change your flight within 24 hours of booking to be eligible for a full refund.
How to Cancel a Tway Air Flight
Now that you understand the Tway Air cancellation policy, let’s walk through the steps of canceling your flight. Tway Air offers two methods for canceling your flight: online cancellation and cancellation via phone call.
Online Flight Cancellation
If you booked your reservation through the Tway Air website or mobile app, you can cancel your flight online. Here’s how:
- Visit m.twayair.com https://m.twayair.com/ or access the Tway Air website or mobile app.
- Go to the Manage Reservations section and enter your booking credentials to retrieve your booking.
- Select the flight you want to cancel. If there is a cancellation fee, it will be deducted from the booking value.
- At the checkout page, you will see the adjusted refund value that you can claim as cash or credit.
- Confirm your selection to cancel the flight. You can expect the airline to complete the refund process within 7 to 10 business days.
Flight Cancellation Via Phone Call
If you booked your flight at the Tway Air airport counter, through the airline’s call center, or via a third-party travel agency, you can cancel your flight by calling the Tway Air customer service. Reach out to the flight representative and provide them with your booking details to initiate the cancellation process.
Tway Air Refund Policy
Now that you know how to cancel your Tway Air flight, let’s discuss the refund policy. Important details you need to know:
Refund Application
To apply for a refund, you must submit a request within the validity period of your ticket. Fully unused airline tickets have a validity period of 1 year from the date of issue.
Refund Request Process
You can request a refund through the Tway Air website, customer service, or at the airport ticket counter. If you made the payment with your own credit/debit card, the refund will be processed back to that card. If someone else booked the reservation on your behalf, the refund will be made to the person who paid for the ticket.
Cancellation Fees
If there is a cancellation fee associated with your booking, the amount will be deducted from the refund. However, in the event of a refund due to the death or illness of a passenger or immediate family member, the cancellation fee may be waived upon providing relevant medical or health declarations.
Refund Processing Time
The refund will be re-credited to the original method of payment. If you purchased your tickets with a credit/debit card, the refund will be reflected in your account within 7 business days. For tickets purchased with any other method of payment, the refund will be issued in the form of a check within 30 business days. Please note that the flight ticket is not refundable once 60 days have passed after the completion of the trip.
Refundable Airport Fee and Fuel Surcharge
Airport fee and fuel surcharge refundable anytime.
Tway Air Cancellation Fees
Tway Air implements cancellation fees based on different fare types. The fees vary depending on the time of cancellation before departure. Here’s a breakdown of the cancellation fees for each fare type:
Normal Fare
| Timeline | Cancel Fee (in USD) |
| 61 days before departure | 15 |
| 60-31 days before departure | 45 |
| 30-8 days before departure | 60 |
| 7-2 days before departure | 90 |
| 1 day before departure | 180 |
| After the scheduled departure | 225 |
Smart Fare
| Timeline | Cancel Fee (in USD) |
| 61 days before departure | 30 |
| 60-31 days before departure | 60 |
| 30-8 days before departure | 90 |
| 7-2 days before departure | 120 |
| 1 day before departure | 195 |
| After the scheduled departure | 225 |
Business Fare
| Timeline | Cancel Fee (in USD) |
| 61 days before departure | 15 |
| 60-31 days before departure | 60 |
| 30-8 days before departure | 90 |
| 7-2 days before departure | 135 |
| 1 day before departure | 270 |
| After the scheduled departure | 300 |
Event Fare
| Timeline | Cancel Fee (in USD) |
| Anytime before departure | 225 |
| After departure | 100% of the airfare |
Cancellation fees apply to passengers of all age groups and are subject to the fare rules of each category.
Frequently Asked Questions (FAQs)
Q: What is the cancellation fee with Tway Air?
The cancellation fee with Tway Air varies depending on the fare type and the time of cancellation. For example, for Normal and Business Fare, the cancellation fee ranges from $15 to $225, depending on the timeline of cancellation. Smart Fare charges a cancellation fee of $30 to $225, while Event Fare charges a non-refundable fee of $225 after the scheduled departure.
Q: Can I cancel my flight and get a full refund?
Yes, you can get a full refund if you cancel your flight within 24 hours of booking, provided that the scheduled departure date is at least 1 week or more in advance. This applies to flights operated by Tway Air.
Q: What if the airline cancels my flight?
If Tway Air cancels your flight due to involuntary reasons, you are entitled to a full refund on the unused portion of your ticket. Alternatively, the airline may offer you an alternate flight, subject to availability.
Q: How can I change or cancel my Tway Air reservation?
You can change or cancel your Tway Air reservation by calling the Tway Air customer service if you booked your flight at the airport counter, through the call center, or via a third-party travel agency. If you booked your flight through the Tway Air website or mobile app, you can cancel it online through the Manage Reservations section.
Plan Your Trip with Confidence
Now that you have a clear understanding of the Tway Air cancellation policy, you can plan your trip with confidence. Remember to review the policy before making any final decisions, and if you have any further questions, don’t hesitate to reach out to Tway Air Customer Service.
