Tianjin Airlines Cancellation Policy

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Tianjin Airlines, a Chinese airline operating from its primary hub at Tianjin Binhai International Airport, is renowned for its customer-centric approach. The airline offers a flexible cancellation policy that ensures passengers are not burdened with hefty fees when it comes to canceling or changing their flights. We will delve into the important aspects of Tianjin Airlines’ cancellation policy, including refund options, cancellation fees, and the process of canceling a flight.

Understanding Tianjin Airlines Cancellation Policy

As per Tianjin Airlines’ cancellation policy, passengers are provided with various options depending on the circumstances surrounding the cancellation:

Irregularities Attributed to the Airline

In cases where irregularities in flight operations are directly attributed to Tianjin Airlines, the airline may offer passengers a refund, waive the cancellation fee, or provide the option to change their flight segment free of charge.

Irregularities Attributed to the Passenger

If the irregularity leading to the cancellation is attributed to the passenger, the airline will not provide a refund for the ticket value. For refundable fares, passengers will be charged a cancellation fee.

Flight Delays and Cancellations

In the event of a flight delay or cancellation caused by the airline, Tianjin Airlines takes responsibility for arranging passengers on the next available flight. Passengers also have the option to request a refund for their canceled flight.

Rebooking Options

Passengers can rebook their flights within 7 days before or after the scheduled departure, subject to seat availability. However, passengers will be responsible for any applicable fare difference.

Applicability and Exceptions

Tianjin Airlines’ cancellation policy applies only to flights operated by the airline. For reservations with Other Airline segments (OAL), a mixed fare rule will apply. It’s important to note that cancellations are not applicable to segments that have already been used by the passenger.

Booking Channels

The cancellation policy is applicable to flight reservations made through Tianjin Airlines’ official website or via the airline’s reservation phone number.

Timeframe for Cancellation

Passengers can cancel their Tianjin Airlines reservations up to 2 hours before the scheduled flight departure.

24-Hour Cancellation Policy

Tianjin Airlines also offers a 24-hour cancellation policy, allowing passengers to cancel their flights without incurring any cancellation fees. This policy applies to both refundable and non-refundable fares, provided that the departure date is at least seven days away at the time of cancellation. However, this policy does not apply to group contracts or bookings made through travel credits or the Tianjin mileage club program.

How to Cancel a Flight with Tianjin Airlines

Tianjin Airlines provides multiple options for canceling a flight, including online, phone, and at the airport. Here’s a step-by-step guide on how to cancel a flight using each method:

Canceling Online

1. Visit the Tianjin Airlines reservation portal and navigate to the “Manage Booking” section under the “Plan & Book” tab.
2. Enter the six-digit reference number and the last name of the passenger to retrieve the booking.
3. Select the flight itinerary that needs to be canceled and click on the “Cancel” button beside it.
4. Review the refund value displayed on the next page to see if the booking is eligible for cancellation.
5. Confirm the cancellation by clicking on “Cancel my flight.”
6. The refund will be credited back to the original form of payment within 7-10 business days.
7. A confirmation email regarding the cancellation will be sent to the email address provided during the booking process.

Canceling via Phone

1. Contact Tianjin Airlines’ customer service number and provide the 13-digit ticket number to the agent.
2. The agent will check if the booking qualifies for a refund.
3. If eligible, the agent will calculate the refund amount and confirm it with the passenger.
4. Request the agent to cancel the booking.
5. The refund will be credited back to the original form of payment within 7-10 business days.
6. A confirmation email regarding the cancellation will be sent to the email address provided during the booking process.

Canceling at the Airport

1. Visit the Tianjin Airlines flight counter at the airport and provide your booking details to an available representative.
2. Ask the representative to cancel the reservation and check if it qualifies for a refund.
3. If eligible, the representative will calculate the refund amount and confirm it with the passenger.
4. Request the representative to cancel the booking.
5. The refund will be credited back to the original form of payment within 7-10 business days.
6. A confirmation email regarding the cancellation will be sent to the email address provided during the booking process.

Tianjin Airlines Flight Cancellation in Case of Delayed Flights

Tianjin Airlines provides timely updates regarding flight schedules through text messages and emails. While the airline does not offer refunds for circumstances beyond its control, passengers are entitled to a full refund and compensation in the following situations:

1. Significant Schedule Changes: If a flight experiences a schedule change of more than three hours, passengers may claim a full refund.
2. Missed Flight Connections: If a passenger misses a flight connection due to a delay or cancellation, they can claim a full refund.
3. Extended Delays: If a flight arrives at the final destination or a stopover more than four hours later than the original arrival schedule, passengers are eligible for a full refund and compensation.

Tianjin Airlines will notify passengers of flight delays, cancellations, or diversions via email or telephone, provided the passengers have provided valid contact information.

Tianjin Airlines Refund Policy

Tianjin Airlines’ refund policy includes the following important details:

1. Refund Request: Tianjin Airlines processes refund requests within 14 days after receiving all the necessary information. The request must include complete Passenger Name Record history and any supporting documentation.
2. Unused Portion of Tickets: Refunds are applicable only to the unused portion of the tickets.
3. Refund Process: The refund will be credited back to the original form of payment within 10-15 working days.
4. Travel Credit: Refunds may be processed in the form of travel credit, which can be used to purchase new flights within 365 days from the date of purchase.
5. Visa Denial: In the case of visa denial, passengers need to present proof issued by the embassy, consistent with the details on the passenger ticket.

Frequently Asked Questions (FAQs)

What to do when Tianjin Airlines cancels your flight?

If Tianjin Airlines cancels your flight, you can contact their customer service or refer to their cancellation policy to understand the available options for refunds, rebooking, or compensation.

What is Tianjin Airlines’ cancellation policy?

Tianjin Airlines’ cancellation policy allows passengers to rebook their flights within 7 days before or after the scheduled departure, subject to seat availability. However, passengers are responsible for any fare difference, and the cancellation policy does not apply to used flight segments.

How do I get a ticket refund with Tianjin Airlines?

To request a ticket refund with Tianjin Airlines, you need to follow their refund policy guidelines. This typically involves providing relevant documentation, such as Passenger Name Record history, and filling out a refund request form.

Does Tianjin Airlines offer a 24-hour cancellation policy?

Yes, Tianjin Airlines offers a 24-hour cancellation policy. Passengers can cancel their flights within 24 hours of purchase without incurring any cancellation fees, provided the departure date is at least seven days away.

How much does it cost to cancel a Tianjin Airlines flight?

The cost of canceling a Tianjin Airlines flight varies depending on the fare type and class of service. The cancellation fees range from 75 to 400 USD.