Surinam Airways Cancellation Policy

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Surinam Airways offers a cancellation policy that allows passengers to cancel their flights hassle-free and obtain refunds with maximum flexibility. In recent times, the airline has also reduced the cancellation and rebooking fees associated with any booking. We will provide you with all the necessary information on how to process Surinam Airways flight cancellations and understand the rules and regulations associated with them.

Surinam Airways 24 Hour Cancellation

As per Surinam Airways’ 24-hour cancellation policy, passengers are allowed to cancel their reservations within 24 hours from the date of booking. However, the cancellation must be made at least 7 days in advance to claim the full value of the booking. Here are some important points to consider regarding the 24-hour cancellation policy:

• The 24-hour cancellation policy applies to both refundable and non-refundable fares, regardless of the fare type, the number of passengers, and the class of service selected.
• This policy is only applicable for flights originating from and to the US and Canada.
• It does not apply to flight reservations booked via mileage points.
• Group bookings are not covered under the 24-hour cancellation policy and are subject to a group contract.
• Refunds for cancellations made within 24 hours will be credited back to the original form of payment within 7-10 business days.

Surinam Airways Cancellation Fee

Surinam Airways charges a cancellation fee of $200 per passenger to process cancellations. This fee applies regardless of the fare rules and class of service. Here are some important details about the cancellation fee:

• The cancellation fee is applicable only if the cancellation is made beyond 24 hours of purchase.
• It can also be applied within 24 hours if the departure date is less than 7 days at the time of cancellation.
• For refundable fares, the cancellation fee will be deducted from the refund amount, and the rest will be credited back to the original form of payment.
• For non-refundable fares, the cancellation fee will be deducted from the booking amount, and the remaining balance will be converted into a future credit that is valid for up to 365 days from the date of purchase.
• The cancellation fee may be waived in certain circumstances, such as when passengers have been denied boarding or in case of flight cancellations directly attributed to the airline.

How to Cancel a Surinam Airways Flight

Passengers have multiple options to cancel their Surinam Airways flights, including online, over the phone, or at the airport. Let’s explore each method in detail:

Cancel Surinam Flight Online

To cancel your Surinam Airways booking online, follow these steps:

1. Visit the Surinam Airways website and navigate to the “Manage my Trip” section.
2. Enter your six-digit reference number and last name to retrieve your booking.
3. Select the flight itinerary that needs to be canceled.
4. Review the cancellation rules and refund eligibility mentioned in the fare rules.
5. Confirm your cancellation and check the refund amount displayed on the screen.
6. Once confirmed, the refund will be processed back to the original form of payment.
7. You will receive a cancelation confirmation via email.

Cancel Surinam Flight Over The Phone

If you prefer to cancel your Surinam Airways flight over the phone, follow these steps:

1. Contact Surinam Airways’ customer service or reservation number.
2. Provide the agent with your 13-digit ticket number.
3. Inform the agent about your cancellation request and ask about the refund eligibility.
4. The agent will provide you with accurate information regarding the refund amount after deducting the cancellation fee.
5. Agree on the refund option and request the agent to process the cancellation.
6. The refund will be credited back to the original form of payment.
7. You will receive a cancellation confirmation via email.

Cancel Surinam Flight At The Airport

If you prefer to cancel your Surinam Airways flight at the airport, follow these steps:

1. Head to the Surinam Airways ticket counter at the departure airport.
2. Provide your booking details to one of the Surinam Airways agents.
3. Inform the agent about your cancellation request and inquire about the refund eligibility.
4. The agent will provide you with accurate information regarding the refund amount after deducting the cancellation fee.
5. Agree on the refund option and request the agent to process the cancellation.
6. The refund will be credited back to the original form of payment.
7. You will receive a cancellation confirmation via email.

Surinam Airways Cancellation in Case of Delayed Flight

Surinam Airways has specific policies in place for flight cancellations due to delayed flights or denied boarding. Here’s what you need to know:

Denied Boarding

If you are denied boarding due to an overbooked flight, you are entitled to flight cancellation compensation and a full refund of your ticket value. However, certain circumstances, such as health issues, flight safety concerns, security reasons, or incomplete travel documents, may exempt you from compensation.

Flight Delay

In the case of expected flight delays exceeding four hours, passengers are entitled to flight cancellation compensation and have the option to reschedule their flight or request a refund for the entire booking value. The compensation may include hotel accommodation, meals, refreshments, and access to communication facilities.

Surinam Airways Refund Policy

Surinam Airways’ refund policy outlines the following guidelines:

• Refundable fares will be processed back to the original form of payment after deducting the cancellation fee.
• Non-refundable fares will be converted into future credits, valid for up to 365 days from the date of purchase, after deducting the cancellation fee.
• Refunds can be claimed only for the unused portion of the ticket.
• The refund will be credited back to the passenger associated with the booking or the person who paid for the ticket.
• Special or promotional fares will be refunded according to the applicable rules of such fares.

Frequently Asked Questions (FAQs)

1. Can you cancel a Surinam Airways flight within 24 hours?

Yes, passengers can cancel their Surinam Airways flights within 24 hours and claim a full refund as long as the flight is originated from or to the US, and the departure date is at least seven days away at the time of cancellation.

2. How do I get a refund from Surinam Airways?

You can request a refund from Surinam Airways by contacting their customer service or reservation number. The refund will be processed back to the original form of payment within 7-10 business days.

3. Can I cancel my Surinam flight and get a refund?

Refund eligibility depends on the fare rules associated with your booking. Contact Surinam Airways’ customer service to inquire about your specific refund options.

4. How much does Surinam Airways charge to cancel a flight?

Surinam Airways charges a cancellation fee of $200 per passenger. The fee will be deducted from the refund amount for refundable fares or converted into future credits for non-refundable fares.

5. What happens if Surinam Airways cancels my flight?

If Surinam Airways cancels your flight, you can request a refund and compensation for the affected flight schedule. Contact Surinam Airways’ customer service or visit their ticket counter at the airport for further assistance.