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Somon Air Flight Cancellation Guidelines
Somon Air’s cancellation policy varies based on the fare rules. Let’s take a closer look at the cancellation rules for each fare type:
Somon Air Fly fare
- This fare is non-refundable, but it allows for cancellations within 24 hours of booking.
- If you cancel within the specified time frame, you can receive a refund for unused airport taxes and administrative surcharges.
- The airline may offer a refund in exceptional circumstances such as the death of a passenger, medical reasons, or a schedule change or flight delay of 4 hours or more.
Somon Air Fly Flex fare
- With this fare type, you can cancel your flight up to 24 hours prior to the scheduled departure.
- However, no cancellations are permitted after the scheduled departure.
Somon Air Flex fare
- In the event of a flight disruption within the airline’s control, you may be able to change your flight or claim a refund for the unused portion of your booking.
- Passengers can cancel their flight up to 30 minutes before the scheduled departure, but they will be subject to the airline’s cancellation fee.
Somon Air Plus fare
- This fare type is refundable and allows for flight cancellations before or after the scheduled departure, subject to the airline’s cancellation penalty.
Somon Air 24 Hour Cancellation Policy
If you need to cancel your Somon Air flight within 24 hours of booking, you may be eligible for a full refund. To qualify for a full refund, you must meet the following conditions:
- It’s important to ensure that Somon Air is the airline operating the flight.
- Please take note that reservations can be made through the official website of Somon Air, their customer service phone number, or in person at the booking counter located at the airport.
- The departure must be selected 7 days or more in advance.
How to Cancel a Somon Air Flight
Somon Air provides two convenient methods for canceling your flight: online and through phone assistance.
Cancel Somon Air Flight Ticket Online
If you have a refundable fare or need to cancel your flight within 24 hours of purchase, you can easily cancel your flight online by following these steps:
- Visit the official Somon Air website and navigate to the “My Trips” section.
- Please provide the six-digit booking reference and the last name of the passenger.
- Access your reservation and select the flight you wish to cancel.
- To ensure accurate cancellation, please follow the instructions displayed on the screen.
- After canceling your flight, you will receive an auto-confirmation email, and the refund will be issued within 20 business days.
Cancel Somon Air Flight Ticket through Phone
If your flight reservation was made through offline channels or if your flight has been canceled by the airline, you can contact Somon Air’s customer service via phone for assistance with canceling your flight.
Somon Air Cancel Flight Compensation
In certain circumstances, passengers may be entitled to compensation due to flight cancellations, denied boarding, or significant delays. Here is an overview of the passenger rights and the complimentary services and compensation available based on the duration of the delay:
| Duration of Delay | Complimentary Services and Compensation Rights |
| 15 Minutes – 1 Hour | – Information about possible alternative travel options |
| 1 – 2 Hours | – Free phone calls with no time limitation – Complimentary drinks |
| 2 – 3 Hours | – Complimentary drinks – Breakfast or meal in relation to the passenger’s waiting time |
| 3 – 5 Hours | – Complimentary drinks – Complimentary meals |
| 5 Hours and Over | – Complimentary drinks – Complimentary meals |
Passengers may also be eligible for specific compensation amounts based on the flight distance and the type of trip. The following table outlines the full compensation and reduced compensation amounts according to these factors:
| Flights | Full Compensation (in USD) | Reduced Compensation flight duration | Reduced Compensation Amount (in USD) |
| International flights of 1,500 km or less | 200 | Flight arrives within 2 hours | 100 |
| International flights between 1,500 km and 3,500 km | 300 | Flight arrives within 3 hours | 150 |
| International flights of over 3,500 km | 500 | Flight arrives within 3 hours | 250 |
| Flights within Tajikistan | 100 | Flight arrives within 2 hours | 50 |
Somon Air Refund Policy
Somon Air’s refund policy states that refunds for unused e-tickets purchased on the airline’s website will be credited back to the cardholder’s account. Here are some key points to note about the refund policy:
- The refund amount is determined by the fare conditions associated with the flight reservation.
- A full refund is applicable to all fare types and classes of service if the cancellation is made within 24 hours of booking.
- The refundable amount will be sent to the cardholder’s account within 3 to 20 business days after processing the flight cancellation request.
- Refunds are granted at the point of purchase, whether through the airline’s ticket office or a third-party travel agency.
- In the case of flight cancellation, delay, or disruption, passengers have the right to claim a refund for the unused portion of the booking and compensation for the waiting time.
Somon Air Cancellation Fee
Somon Air applies cancellation fees based on the fare type and the timing of the cancellation. Here is an overview of the cancellation fees for each fare type:
| Fare Type | Cancellation outside 24 hours of purchase (in USD) | Cancellation within 24 hours of booking (in USD) | Cancellation after the scheduled departure (in USD) |
| Somon Air Fly fare | Not Allowed | Free | Not Allowed |
| Somon Air Fly Flex fare | Not Allowed | Free | Not Allowed |
| Somon Air Flex fare | 100 | Free | 100 |
| Somon Air Plus fare | Free | Free | Not Allowed |
It is worth noting that Somon Air’s cancellation policy is relatively lenient compared to other airlines, as they offer refunds rather than outright cancellations.
Frequently Asked Questions (FAQs)
How do I request a booking cancellation with Somon Air?
For flight reservations made through offline channels or in the event of a flight cancellation by the airline, you can contact Somon Air’s customer service by phone. If you have a refundable fare or need to cancel your flight within 24 hours of purchase, you can cancel the flight online through the airline’s official website.
Can I cancel my reservation within 24 hours of booking?
Yes, Somon Air allows cancellations within 24 hours of booking. To qualify for a full refund, the departure must be selected 7 days or more in advance.
What is the Somon Air cancellation fee?
The cancellation fee depends on the fare type. For Somon Air Fly Flex fare, the cancellation fee is 100 USD, while for Somon Air Flex fare, it is 50 USD.
What are my rights if the airline cancels the flight?
In the event of a flight cancellation, delay, or disruption, passengers have the right to claim a refund for the unused portion of the booking and compensation for the waiting time. Somon Air offers three options in such circumstances: a full refund or conversion of the amount into a future credit voucher, choosing an alternate flight on the same day or within 6 months from the date of cancellation.
