Smartwings Cancellation Policy

Airlines Reservations

Are you looking for Exclusive Unpublished Fares? Call Us at +1-812-221-1788

For delayed or cancelled flight, denied boarding or missed connection

When it comes to flight cancellations, flexibility is key. Smartwings, a renowned airline, offers one of the most flexible cancellation policies in the industry. With minimal penalties and a hassle-free refund process, Smartwings ensures that cancelling your flight is a stress-free experience. We will provide you with all the important information you need to know before requesting a cancellation, including Smartwings’ ticket cancellation rules, their 24-hour cancellation policy, how to cancel your flight using various methods, their refund policy, and the applicable cancellation fees.

Smartwings Ticket Cancellation Rules

Smartwings’ cancellation policy is governed by the terms and conditions of the fare types in which the tickets are purchased. It is important to familiarize yourself with the following cancellation guidelines before proceeding with a flight cancellation:

• Smartwings’ LITE and fares are generally non-refundable outside of the 24-hour purchase window.
• No refund is permitted if you have purchased any travel essentials along with your booking.
• Only unused airport taxes and surcharges are eligible for a refund.
• FLEX fare tickets are refundable, subject to a $150 cancellation fee for unflown flight segments.
• If you have purchased a ticket from a source other than Smartwings and wish to cancel your flight, you will need to contact the original point of purchase for a refund.
• If you have purchased a vacation package, the cancellation will be governed by the terms and conditions agreed upon at the time of purchase.

Smartwings 24 Hour Cancellation Policy

Smartwings has a 24-hour cancellation policy that allows passengers to claim a full refund without incurring any additional fees. To be eligible for this policy, the following conditions must be met:

• You must request the flight cancellation within 24 hours of purchase.
• The scheduled departure date must be at least 7 days ahead of the date of cancellation.
• Please make sure there are no more than 9 passengers in the reservation.
• The flight must not have been purchased using a discount coupon, eGift card, reward miles, or any credit voucher.

It’s important to note that within the 24-hour window, you can also request a flight change with only the fare difference applied.

How to Cancel a Smartwings Flight

Smartwings provides multiple methods for cancelling your flight, ensuring convenience and flexibility for all passengers. You can choose one of the following methods based on your preference:

Cancel Flight Online

Cancelling your flight online is an easy and convenient option. Follow these steps to cancel your Smartwings flight online:

• Visit Smartwings’ official website or click here.
• Fill out the refund request form available on the website.
• Provide the necessary details, including your booking reference number, personal information, and reason for cancellation.
• Submit the form.
• Smartwings will contact you at the registered contact number to confirm the cancellation and proceed with the refund process.
• Please note that a cancellation fee may apply depending on the fare type.

Cancel Flight over the Phone

If you prefer a more personalized approach, you can cancel your Smartwings flight over the phone. Follow these steps to cancel your flight using this method:

• Contact Smartwings’ customer service phone number.
• Speak to a representative and inform them of your intention to cancel your flight.
• Provide the necessary details, including your booking reference number and personal information.
• The representative will guide you through the cancellation process.
• Please note that an additional service fee and a cancellation fee may apply.

At the Airport

For those who prefer to cancel their flight in person, Smartwings provides the option to cancel at the airport. Follow these steps if you choose this method:

• Visit the Smartwings airline’s airport counter.
• Inform the staff of your intention to cancel your flight.
• Provide the necessary details, including your booking reference number and personal information.
• The staff will assist you with the cancellation process.
• Please note that cancellations can only be made up to 3 hours before the scheduled departure time. After that, cancellations are not permitted.

Smartwings Refund Policy

Smartwings’ refund policy ensures that passengers receive appropriate reimbursement for cancelled flights. The key points of their refund policy include:

• If Smartwings cancels the flight and the ticket is unused, you will receive a refund equal to the ticket cost.
• If the flight is partially used and Smartwings cancels it, you will receive a refund equal to the difference between the total ticket price and the fare for the segments that were used.
• In the unfortunate event of the death of an immediate family member, Smartwings will refund the ticket price without any additional fees.
• The refund will be made to the person named in the ticket or the person who paid for the ticket.
• The refund will be issued in the same currency in which the ticket was originally booked.
• Smartwings may require proof of payment before providing the refund.

Smartwings Cancellation Fee

The cancellation fee for Smartwings flights varies depending on the fare type. Here is a breakdown of the cancellation fees for different fare types:

Fare Type	Cancellation Fee (in USD)	No-Show Cancellation	24-Hour Cancellation
LITE	Not applicable	Restricted	Allowed
PLUS	Not applicable	Restricted	Allowed
FLEX	150 USD	Restricted	Allowed

It’s important to note that regardless of the fare type, Smartwings does not allow cancellations after the scheduled departure time.

Frequently Asked Questions (FAQs)

Q: Does Smartwings have a 24-hour cancellation policy?

A: Yes, Smartwings allows you to cancel your flight within 24 hours of purchase and claim a full refund.

Q: How can I cancel my Smartwings flight ticket after 24 hours?

A: If it has been more than 24 hours since your purchase, you can still cancel your flight by filling out the refund request form on Smartwings’ official website. A cancellation fee may apply.

Q: What happens if my flight is canceled by Smartwings? A: If Smartwings cancels your flight and you have not used the ticket, you will receive a refund equal to the ticket cost.

Q: How long does it take to receive a refund from Smartwings?

A: The refund process depends on the payment method used. If you paid with a credit/debit card, it may take 10-15 business days for the refund to be reflected in your statement.

Q: Can I get a refund on my Smartwings flight ticket?

A: Smartwings’ LITE and PLUS fares are generally non-refundable outside the 24-hour purchase window. Only unused airport taxes and surcharges are eligible for a refund. FLEX fare tickets are refundable after deducting a $150 cancellation fee for unflown flight segments.