Shenzhen Airlines Cancellation Policy

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Shenzhen Airlines Cancellation Policy

Planning a trip can be an exciting experience. Sometimes unexpected circumstances can arise, leading to the need for flight cancellations. Shenzhen Airlines understands that life happens and they strive to provide maximum flexibility when it comes to canceling your flight. We will explore the Shenzhen Airlines cancellation policy, including the process, fees, and refund options. Whether you are facing a personal or professional situation that requires canceling your flight. FlightsDaddy help you navigate the process smoothly.

Guidelines

When comes to canceling your Shenzhen Airlines flight, there are certain guidelines & policies that you should be aware of. Here are the key highlights of the Shenzhen Airlines cancellation policy:

1. Cancellation and Amendment Request: If you need to cancel or amend your booking with Shenzhen Airlines. The request must be made for the entire package. The applicable cancellation fee, if any, will be charged according to the fare rules associated with your booking.
2. Ticket Number Restrictions: Once your ticket number is generated, canceling any part of the booking becomes restricted due to the fare rules associated with your ticket. However, it’s important to note that certain components of your flight, such as airport taxes and surcharges, may remain non-refundable.
3. Cancellation Fee: In the event that you need to cancel a part of your flight booking, a cancellation fee may apply. The specific fee will depend on the class of your e-ticket and the timing of the cancellation.
4. No-Show Policy: If you fail to show up for your flight without canceling it in advance, the entire booking value will be deemed non-refundable and forfeited. It’s crucial to notify Shenzhen Airlines of any changes to your travel plans to avoid this situation.
5. Non-Utilized Services: Once your travel has commenced, no refund, either partial or full, will be provided for any services included in your flight booking that remain non-utilized.
6. Online Ticket Refunds: If you purchased your Shenzhen Airlines ticket directly from their reservation portal and it falls under a refundable fare, you can cancel your ticket online to receive a refund.
7. 24-Hour Cancellation Policy: Shenzhen Airlines offers a 24-hour cancellation policy for flights booked to or from the USA. Passengers are allowed to cancel their reservations within 24 hours of purchase, as long as the reservation was made at least one week before the scheduled departure. No cancellation fee will be charged in this case.
8. Exceptions: It’s important to note that certain types of tickets, such as Award tickets, may be excluded from the Shenzhen Airlines cancellation policy. Additionally, the mileage cancellation policy may apply to some classes of service.

Shenzhen Airlines 24-Hour Cancellation Policy

If you find yourself needing to cancel your Shenzhen Airlines flight shortly after booking, their 24-hour cancellation policy provides flexibility. Here are the key points to understand about this policy:

1. Eligibility: The 24-hour cancellation policy applies to tickets booked directly through the official Shenzhen Airlines website, Shenzhen Airlines ticket offices, or the Shenzhen Airlines Customer Contact Center.
2. Timeframe: To be eligible for this policy, the cancellation must be made within 24 hours from the booking date. However, the departure date must be at least 7 days in advance at the time of cancellation.
3. Basic Fare Exclusion: While the 24-hour cancellation policy allows for canceling and receiving a full refund, it does not apply to Shenzhen Airlines’ Basic Fare. Passengers with Basic Fare tickets should be aware that changes are not permitted, but cancellation is possible within the 24-hour window.
4. Refund Process: If you meet the criteria for the 24-hour cancellation policy, the refund will be processed back to the original form of payment. For flights purchased with Shenzhen Airlines Gift Certificates, the refund will be credited in the form of electronic travel certificates.
5. Group Bookings: It’s important to note that group bookings are not covered by the 24-hour cancellation policy and are subject to different cancellation rules.

Shenzhen Airlines Cancellation Fee

When canceling a flight with Shenzhen Airlines, a cancellation fee may be applicable depending on the class of your e-ticket and the timing of the cancellation. Here is an overview of the cancellation fees:

Class of e-ticket	6 hours prior to departure	In 6 hours or after departure
First, Business Class	Free of charge	5% of fare charge
Economy Class, Y	Free of charge	5% of fare charge
10%-40% discount on Economy	20% of fare charge	30% of fare charge
45%-60% discount on Economy	40% of fare charge	50% of fare charge
Below 60% discount	Non-refundable	Non-refundable

It’s important to carefully consider the cancellation fee associated with your ticket class and timing before proceeding with the cancellation.

How to Cancel a Flight with Shenzhen Airlines

Canceling your Shenzhen Airlines flight can be done through different methods, including online, over the phone, or at the airport. Here’s a step-by-step guide for each cancellation method:

Online Cancellation

1. Visit the official Shenzhen Airlines website and navigate to the “My Trip” section.
2. Enter your six-digit booking reference and the last name of the passenger in the required fields. Click on the “Retrieve Booking” button to proceed.
3. Select the flight options that you wish to cancel and click on the “Cancel” tab next to the flight itinerary.
4. The website will verify if your booking is eligible for cancellation based on the Shenzhen Airlines cancellation policy. Please note that only unused portions of the booking can be canceled.
5. On the next page, you will see the refund amount associated with the cancellation, taking into account the applicable cancellation fee, taxes, and fees.
6. If you agree with the refund amount, click on the “Confirm my Selection” link to proceed with the cancellation.
7. Once your cancellation request is complete, you can expect to receive the refund amount back to your original form of payment within 7-10 business days.

Ticket Cancellation Over the Phone

1. Contact the Shenzhen Airlines Customer Contact Center and provide your 13-digit ticket number to the agent.
2. Inform the agent that you wish to cancel your flight booking and inquire about the eligibility for cancellation under the Shenzhen Airlines cancellation policy.
3. The agent will verify the eligibility and inform you of the associated refund amount, taking into account the cancellation fee, taxes, and fees.
4. If you agree with the refund amount, request the agent to proceed with the cancellation.
5. After the cancellation is completed, you can expect to receive the refund amount back to your original form of payment within 7-10 business days.

Ticket Cancellation at the Airport

1. Head to the departure airport up to 3 hours prior to your scheduled departure time.
2. Approach the Shenzhen Airlines ticket counter or the nearest ticket office.
3. Inform the agent that you need to cancel your flight booking and inquire about the eligibility for cancellation under the Shenzhen Airlines cancellation policy.
4. The agent will verify the eligibility and provide you with information regarding the associated refund amount, cancellation fee, taxes, and fees.
5. If you agree with the refund amount, request the agent to proceed with the cancellation.
6. After the cancellation request is completed, you will receive a confirmation email and can expect the refund amount back to your original form of payment within 7-10 business days.

Shenzhen Airlines Refund Policy

The Shenzhen Airlines refund policy outlines the conditions and processes for obtaining a refund for unused or partially unused flight bookings. Here are the key points to understand about the refund policy:

1. Refund Conditions: All refunds are subject to the conditions specified in the Shenzhen Airlines cancellation policy. Additionally, any applicable cancellation fees or charges will be deducted from the refund amount.
2. Refund Process: The refund will be credited back to the credit card used at the time of booking. The time it takes for the refund to appear in your account depends on the credit card issuing bank.
3. Fare Rules and Trip Type: The refund policy may vary depending on the fare rules, trip type, and class of service requested. It’s important to review the specific fare rules associated with your booking to understand the refund eligibility.
4. Non-Refundable Fares: If you are canceling a non-refundable fare, the refund will be processed in the form of airport taxes and fees only. The fare amount itself will not be refunded.
5. Timing of Cancellation: To qualify for a refund, cancellations must be made 2-3 hours prior to the scheduled departure or within the deadline specified in the booking.
6. Reissued Tickets: If you have already reissued your ticket to a new travel date, time, or destination, no refund will be applicable as per the Shenzhen Airlines refund policy.

Frequently Asked Questions (FAQs)

1. Can I cancel my Shenzhen Airlines flight within 24 hours?

Yes, Shenzhen Airlines offers a 24-hour cancellation policy that allows passengers to cancel their flights within 24 hours of purchase, provided that the departure date is at least 7 days in advance.

2. Can I cancel a flight ticket with Shenzhen Airlines?

Yes, you can cancel your flight ticket with Shenzhen Airlines. The cancellation can be done online, over the phone, or at the airport ticket counters.

3. How much does it cost to cancel a flight with Shenzhen Airlines?

The cost of canceling a flight with Shenzhen Airlines depends on the class of your e-ticket and the timing of the cancellation. Please refer to the table provided in this guide for an overview of the cancellation fees.

4. How do I get a refund from Shenzhen Airlines?

To obtain a refund from Shenzhen Airlines for unused or partially unused flight bookings, you can contact their customer contact center or follow the online cancellation process. Refunds will be credited back to the original form of payment.