Shandong Airlines Cancellation Policy

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Are you planning to travel with Shandong Airlines but concerned about the cancellation policy? Don’t worry, we’ve got you covered. Here, we will explore the Shandong Airlines cancellation policy in detail, including flight cancellation provisions, the 24-hour cancellation policy, cancellation fees, refund policy, and the process to cancel a flight with Shandong Airlines. So, let’s dive in and gain a clear understanding of the cancellation policies of Shandong Airlines.

Shandong Airlines: A Brief Overview

Founded on March 12, 1994, Shandong Airlines commenced operations in September of the same year. It quickly gained recognition for its high-quality services and became a member of the New Star Aviation Alliance in September 1997. Headquartered in Jinan, Shandong, the airline operates an extensive network connecting major Chinese cities such as Jinan, Qingdao, and Yantai, as well as international destinations.

Shandong Airlines Flight Cancellation Provisions

Shandong Airlines offers flexible flight modification and cancellation policies to meet the needs of its passengers. Let’s take a closer look at the key points of the Shandong Airlines cancellation policy:

  • Risk-Free Period: Shandong Airlines allows passengers to cancel their tickets without any cancellation fees within a specific period. However, if the cancellation is made within six days of departure, a full refund is not guaranteed.
  • Cancellation Fees: After the risk-free period ends, Shandong Airlines charges cancellation fees based on the type of ticket. In some cases, the passenger may need to pay up to 90 percent of the total ticket fare as cancellation fees. The airline accepts various modes of payment for cancellation fees.
  • Third-Party Bookings: If the booking is made through a third-party source, Shandong Airlines may not entertain refund requests. Passengers are advised to make their bookings directly through the official portals to ensure eligibility for refunds.
  • Non-Refundable Tickets: Passengers with non-refundable tickets are not eligible for cancellations once the allotted period ends. It is important to carefully consider the ticket type before making a reservation.
  • Refund Processing Time: The refund process may take up to four business weeks, and the duration may vary based on the mode of purchase. Passengers should expect the refund to be credited to their original payment method within this timeframe.
  • Flight Cancellation by the Airline: If Shandong Airlines cancels a flight due to operational failures, government regulations, bad weather, or other unforeseen circumstances, passengers may be eligible for a refund. It is recommended to contact the airline directly for further assistance in such cases.

Shandong Airlines 24-Hour Cancellation Policy

Shandong Airlines offers a 24-hour cancellation policy for passengers who wish to cancel their reservations within 24 hours of booking. Here are the key points to be aware of regarding the 24-hour cancellation policy:

  • Full Refund: Passengers can receive a full refund if they cancel their bookings within 24 hours of making the reservation. This policy applies to all ticket types booked directly through the official channels.
  • Minimum Departure Date Requirement: To be eligible for a full refund, the departure date must be at least one week away from the booking date. If the departure date is within the risk-free period, passengers may be subject to cancellation fees.
  • Promotional Tickets: The 24-hour cancellation policy may not apply to promotional tickets. Passengers should review the terms and conditions of their specific ticket type to determine eligibility for a refund.
  • Same-Day Cancellations: If the ticket booking and the departure date are the same, passengers may be required to pay a cancellation fee even if the cancellation is made within 24 hours of booking.

Shandong Airlines Cancellation Fees

Shandong Airlines levies cancellation fees to manage operations efficiently. Here’s what you need to know about cancellation fees:

  • Non-Refundable Tickets: Passengers with non-refundable tickets will not receive a refund once the allotted cancellation period has passed. It is essential to consider this before booking a non-refundable ticket.
  • Risk-Free Period: Cancellations made within the risk-free period can save passengers a significant portion of the total ticket fare in terms of cancellation fees.
  • No-Show Policy: If a passenger fails to board the flight on time, Shandong Airlines may charge the entire ticket price as a cancellation fee.
  • Service and Administration Fees: Additional service and administration fees may apply for canceling scheduled tickets through offline methods. Passengers should be prepared to cover these fees if they choose to cancel their tickets offline.
  • Cancellation Fee Calculation: Once the risk-free period ends, passengers must pay cancellation costs based on the fare type in order to receive a refund. The exact amount of cancellation charges will depend on various factors. It is advisable to contact Shandong Airlines directly for precise information regarding cancellation fees.

To give you a better idea of the cancellation fees, here is a table illustrating the fees based on ticket class:

Ticket ClassCancellation Request Received 6 Hours or More Before DepartureCancellation Request Received 6 Hours or Less Before Departure
First/Business ClassFree of charge5% of fare charge
Economy Class (Y)Free of charge5% of fare charge
Economy Class (10%-40%)*20% of fare charge30% of fare charge
Economy Class (45%-60%)*40% of fare charge50% of fare charge
Economy Class (Below 60%)*Non-refundableNon-refundable

*Discount percentages refer to the fare discount applied to the ticket.

Please note that the table above provides a general overview of the cancellation fees, and the actual fees may vary depending on specific factors. It is recommended to contact Shandong Airlines directly for accurate and up-to-date information regarding cancellation fees.

How to Cancel a Flight with Shandong Airlines

Shandong Airlines provides multiple options for passengers to cancel their flights. Here are the various methods available:

Online Ticket Cancellation

  1. Visit the official Shandong Airlines website and login to your account using your username and password.
  2. Navigate to the “Manage Bookings” section on the home screen.
  3. Enter your reservation number or booking code, along with the passenger’s last name, in the appropriate fields.
  4. Click on the search button to retrieve your booking details.
  5. Select the desired trip and click on the cancel button.
  6. Fill out the Shandong Airlines flight cancellation form, providing the necessary passenger and booking details.
  7. Review the form, ensuring accuracy and compliance with the Shandong Airlines cancellation policy.
  8. Submit the form and wait for the cancellation process to be completed.
  9. The refund will be automatically deducted from the total paid fees, and you will receive a confirmation email with details of the refund value.

Phone-Based Ticket Cancellation

  1. Dial the customer service number provided by Shandong Airlines.
  2. Authenticate yourself by providing the booking code and the passenger’s last name.
  3. Inform the customer service agent about your intention to cancel the flight.
  4. Provide the necessary passenger and booking details to the agent to complete the cancellation process.
  5. Confirm the Shandong Airlines cancellation policy and review the cancellation form with the agent.
  6. The agent will calculate the refund amount and initiate the cancellation process.
  7. You will receive a confirmation email with details of the refund value.

Cancellation at Authorized Centers or Airport Help Desks

  1. Visit an authorized Shandong Airlines center or the airport help desk.
  2. Authenticate yourself by providing the booking code and the passenger’s last name.
  3. Fill out the Shandong Airlines ticket cancellation form with the assistance of the representative.
  4. Review the form and confirm compliance with the Shandong Airlines cancellation policy.
  5. Submit the form, and the representative will initiate the refund process.
  6. You will receive a confirmation email with details of the refund value.

Please note that cancellation fees and service charges may apply when canceling tickets through offline methods. It is advisable to contact Shandong Airlines directly or visit their official website for the most accurate and up-to-date information regarding the cancellation process.

Shandong Airlines Refund Policy

Shandong Airlines has a refund policy in place to ensure fair and transparent processes for passengers seeking refunds. Here are some key points to understand about the Shandong Airlines refund policy:

  • Cancellation Charges: To receive a refund, passengers must pay cancellation charges based on the type of ticket. The exact amount of these charges will depend on various factors, such as fare type and destination.
  • Third-Party Bookings: Refund requests for bookings made through unofficial channels or third-party agencies will not be entertained. Passengers should make their reservations directly through the authorized channels to be eligible for refunds.
  • Refund Processing Time: Shandong Airlines aims to process refunds within four business weeks. However, the actual duration may vary depending on the mode of payment and other factors. Passengers who have booked their tickets using a credit card may receive their refunds within 10 business weeks.
  • Flight Cancellation by the Airline: In the event of a flight cancellation by Shandong Airlines due to operational failures, government regulations, bad weather, or other circumstances, passengers may be eligible for a refund. It is recommended to contact the airline directly for assistance in such cases.
  • Refund for Delayed Flights: If a flight is delayed for more than six hours, Shandong Airlines may not impose cancellation charges. Passengers can rebook their flights with minimal fees, subject to the airline’s policies. It is advisable to communicate with Shandong Airlines officials for further clarification.
  • Service and Administration Fees: Passengers who request ticket cancellations through offline methods may be required to pay additional service and administration fees.

It is essential to review the Shandong Airlines refund policy thoroughly before making any reservation or cancellation requests to ensure a smooth and hassle-free refund process.

Frequently Asked Questions (FAQs)

Q1: Do I need to pay cancellation charges for same-day cancellations?

As per the Shandong Airlines 24-hour cancellation policy, passengers may be required to pay cancellation charges if the cancellation is made within six days of departure. However, cancellations made within the risk-free period are exempt from fees, ensuring a full refund.

Q2: How can I obtain a full refund after the risk-free period?

To receive a full refund after the risk-free period, passengers must pay cancellation charges based on their fare types and destinations. It is crucial to book tickets through authorized channels and review the Shandong Airlines cancellation policy to ensure eligibility for refunds.

Q3: Does Shandong Airlines cancel flights?

Shandong Airlines may cancel flights due to various reasons, including operational concerns, bad weather, government orders, and other unforeseen circumstances. Passengers affected by flight cancellations should contact the airline directly for assistance.

Q4: How can I cancel my Shandong Airlines flight over the phone?

To cancel a Shandong Airlines flight over the phone, passengers can contact the customer service number provided by the airline. They will be guided through the cancellation process by an agent who will assist in filling out the cancellation form and calculating the refund amount.

Q5: Can I obtain a refund on my ticket cancellation if I purchased my tickets through a third-party agency?

According to the Shandong Airlines cancellation policy, refunds are only available for bookings made through authorized channels. Passengers who booked through third-party agencies may not be eligible for refunds. It is advisable to book directly through the official portals to ensure refund eligibility.

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