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Are you planning to fly with Rossiya Airlines? Before you make your booking, it’s important to familiarize yourself with the airline’s cancellation policy. Understanding the rules and regulations will make it easier for you to manage your flights effectively. In this comprehensive guide, we will cover all the essential information you need to know about the Rossiya Airlines cancellation policy, including ticket cancellation rules, the 24-hour cancellation policy, refund policy, cancellation fees, and more.
Rossiya Airlines Ticket Cancellation Rules
When it comes to ticket cancellations, Rossiya Airlines has specific rules and regulations in place. Unlike some other airlines, Rossiya Airlines does not offer refunds for flight tickets. However, passengers have the option to change or freeze their bookings for up to one year from the date of purchase. Here are some important cancellation rules you should be aware of:
- Cancellation Process: If you purchased your flight directly from the Rossiya Airlines website, you can cancel your reservation directly through the airline’s website. However, if you bought your ticket from a third-party travel agency, you will need to cancel and claim a refund from the original point of purchase.
- Refund Process: After cancellation, the airline will issue a travel credit voucher, which can be used for future bookings through the Rossiya Airlines website or customer service phone number. To use the voucher, you need to enter the voucher details, such as the voucher number, validity, and passenger’s name. If you received only a 6-digit booking reference number at the time of booking, you can find the complete voucher number in your email inbox.
- Voucher Value: If the new flight ticket price is lower than the voucher’s value, the remaining difference will be stored in the voucher. In this case, no new vouchers will be issued. However, if the new ticket price exceeds the voucher value, you will be responsible for paying the fare difference.
- Group Bookings: It’s important to note that online cancellation affects all guests on the reservation. If you need to cancel a flight ticket for a specific number of people, you must contact the Rossiya Airlines customer service phone number.
Rossiya Airlines 24 Hour Cancellation Policy
Rossiya Airlines offers a 24-hour cancellation policy, which allows passengers to cancel their flight bookings within 24 hours of purchase and claim a full refund without any cancellation fees. However, there are certain conditions that must be met to qualify for this policy:
- Applicability: The 24-hour flexible cancellation policy applies to domestic flights and flights originating to and from the United States.
- Advance Notice: To cancel a flight ticket under this policy, the scheduled departure date must be at least 7 days ahead.
- Exclusions: The policy does not cover promotional fares offered by Rossiya Airlines or flight tickets booked with reward miles or travel credit vouchers.
Please note that within the first 24 hours of booking, you can also request a flight change with Rossiya Airlines. No fee will apply, except for the fare difference, if applicable.
How to Cancel a Rossiya Airlines Flight Ticket?
Canceling a Rossiya Airlines flight ticket is a straightforward process that can be done online or through the airline’s contact center. Here are the steps to cancel your flight booking:
Online Flight Cancellation
- Visit the Rossiya Airlines website and navigate to the “My Trip” section.
- Enter your booking reference and the passenger’s surname.
- Once you retrieve your booking, select the flight you wish to cancel.
- The amount to be refunded for your reservation will be displayed on the screen.
- Check the cancellation fee associated with the booking.
- After confirming your cancellation request, the refund will be credited to the original payment method within 14 business days.
Please note that online cancellation affects all guests on the reservation. If you need to cancel the flight ticket for a specific number of people, you must contact the Rossiya Airlines customer service phone number.
Cancel Flight via Phone
If you have multiple passengers in the booking or have difficulty navigating the airline’s website, you can cancel the reservation by calling the Rossiya Airlines customer service phone number. Please be aware that a cancellation fee, along with handling charges, will apply in this case.
Rossiya Airlines Refund Policy
The refund process for Rossiya Airlines depends on the payment method used for the booking. Here are some important points to note about the airline’s refund policy:
- Credit Card Payments: If you made the booking with a credit card, Rossiya Airlines will refund the amount to the same payment method within 14 business days. However, please note that the handling fee for flight tickets issued through the Rossiya Airlines Customer Service phone number is non-refundable.
- Refund Amount: The airline will refund the booking value minus the cancellation fee. Additionally, if you purchased any optional services that you were unable to receive due to overbooking or flight cancellation, the associated costs will also be refunded.
- Refund Timeline: To receive a refund, make sure you cancel the reservation before claiming the refund. For bookings made with cash, cheque, or other forms of payment, Rossiya Airlines will process the refund within 20 business days of receiving the request.
Rossiya Airlines Cancellation Fee
Rossiya Airlines offers three different fare options in the Economy Class, each with its own cancellation fee. Here is an overview of the cancellation penalties for each fare type:
- Economy Lite: Cancellation fee of USD 200.
- Economy Classic: Cancellation fee of USD 170.
- Economy Flex: No cancellation fee. However, a no-show fee of USD 100 applies if you fail to show up for your flight.
It’s important to consider these cancellation fees when choosing your fare type, as you will only be charged for the components you select.
Important Considerations for Booking Cancellations
Before making a booking with Rossiya Airlines, it’s crucial to be aware of the terms and conditions related to cancellations. Failure to do so may result in complications or missed opportunities. Here are some key points to keep in mind:
- Read the Terms and Conditions: Always read and understand the terms and conditions before making a booking. This will ensure that you are aware of the cancellation policies and any other important information.
- Contact Customer Service: If you have any questions or concerns about the cancellation policy or need assistance with canceling your flight, don’t hesitate to contact the Rossiya Airlines reservations phone number. The customer service team will be happy to assist you.
Frequently Asked Questions – FAQs
1. Can you cancel Rossiya Airlines flights within 24 hours?
Yes, you can cancel your Rossiya Airlines flight and claim a full refund within 24 hours of purchase, provided you meet the criteria of the 24-hour flexible cancellation policy.
2. How can I get a refund from Rossiya Airlines?
To claim a refund, visit the Rossiya Airlines website, navigate to the “My Trip” section, cancel your flight, and follow the refund process. Please note that the refund amount will be subject to the airline’s cancellation penalty and other applicable taxes.
3. Can I cancel my Rossiya Airlines flight and get a refund?
Rossiya Airlines offers a money-back guarantee under certain circumstances, such as within the 24-hour flexible cancellation period, in the event of the death of an immediate family member, or in case of a flight cancellation event.
4. What is the process to cancel a Rossiya Airlines flight?
You can cancel your Rossiya Airlines flight online by logging into the airline’s website or by calling the ticket cancellation phone number. Kindly be advised that a cancellation fee may be applicable.
5. What happens if I cancel my Rossiya Airlines flight?
If you cancel your Rossiya Airlines flight outside the 24-hour window, you will not be entitled to a refund. Instead, a travel credit will be issued, which you can use within 365 days from the date of booking to book a new flight.