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When it comes to traveling, unforeseen circumstances can sometimes disrupt our plans. In such situations, it’s important to be aware of an airline’s cancellation policy. We will delve into the Porter Airlines cancellation policy and provide you with all the essential information you need to know before canceling your flight. Whether you’re wondering about the cancellation fees, the refund process, or the 24-hour cancellation policy, we’ve got you covered.
Porter Airlines 24 Hour Cancellation Policy
If you find yourself needing to cancel your Porter Airlines reservation within 24 hours of booking, you’re in luck. Porter Airlines offers a 24-hour cancellation policy that allows passengers to cancel their reservation free of charge, as long as the scheduled departure date is at least 7 days away at the time of cancellation. This policy applies to both restricted and non-restricted fares, giving passengers the flexibility they need.
Cancellation Fees and Refund Process
Porter Airlines has different cancellation fees depending on the fare type. For Basic Fare tickets, cancellation is not allowed at any time, except within 24 hours of the date of purchase. Standard Fare tickets are non-refundable and subject to a $100 cancellation fee per passenger per direction, unless the cancellation is requested at the airport on the date of the scheduled departure, in which case the fee increases to $200 per passenger per direction.
Flexible Fare tickets are also non-refundable, but the cancellation fee is higher at $155 per passenger per direction. Similar to Standard Fare tickets, if the cancellation is requested at the airport on the date of the scheduled departure, the fee increases to $255 per passenger per direction.
When you cancel a ticket with Porter Airlines, you will receive a future travel credit that remains valid for one year from the date of issuance. The credit value will be equal to the unused portion of the ticket. You can use this credit towards the base fare, airline surcharges, cancellation fees, and government taxes when booking a future flight.
It’s important to note that Porter Airlines waives the cancellation fee if you cancel your reservation within 24 hours of purchase, provided that the scheduled departure date is 7 days or more from the time of cancellation. However, if you fail to show up for your flight without initiating a cancellation, the fare of the unused portion of the ticket remains non-refundable and non-creditable.
How to Cancel a Porter Airlines Flight Ticket
Cancelling your Porter Airlines flight ticket is a straightforward process. There are three main ways you can initiate a cancellation:
1. Online Cancellation
To cancel your Porter Airlines flight online, follow these steps:
- Visit the official Porter Airlines website and click on the “Manage Flights” tab.
- Access your booking by entering the confirmation number and last name.
- Select the flight segment you wish to cancel and click on the “Cancel” button.
- Keep in mind that the cancellation request will only apply to the unused portion of the ticket.
- If applicable, you may receive a future travel credit that can be redeemed within one year from the date of issuance.
- After confirming the cancellation, you will receive a cancellation confirmation via email, and the refund will be credited back to your original form of payment within 7-10 business days.
2. Phone Cancellation
If you prefer to cancel your Porter Airlines flight over the phone, you can contact the airline’s cancellation hotline. Here’s what you need to do:
- Dial the Porter Airlines cancellation contact number.
- Provide the representative with your six-digit confirmation code or 13-digit e-ticket number.
- Check if your reservation is eligible for a refund.
- Request the cancellation of your booking.
- Keep in mind that a cancellation fee may apply, depending on the fare type.
- The remaining balance, after deducting the cancellation fee, will be credited back to your original form of payment within 7-10 business days.
- You will receive a cancellation confirmation via email.
3. Airport Cancellation
For passengers who prefer to cancel their reservation in person, you can visit the Porter Airlines ticket counter at the airport. The airline’s staff will assist you in cancelling your flight and provide you with any necessary information regarding refunds or future travel credits.
Porter Airlines Cancelled Flight Policy
Sometimes, due to unforeseen circumstances, Porter Airlines may need to cancel a flight, resulting in flight delays or diversions. In such cases, the airline will make every effort to inform passengers of any changes to the flight time within 30 minutes of being notified. If your flight is cancelled, you have several options:
- Reschedule your flight to the next available option.
- Choose an alternative flight date and time that suits your needs.
- Cancel your flight and receive a credit or refund for the unused portion of the ticket.
Porter Airlines Refund Policy
Porter Airlines has a refund policy in place for various scenarios. Here are some important highlights:
- If you decide not to use your flight booking and request a cancellation, you may be entitled to a refund, depending on the fare conditions attached to your ticket.
- In the event of a cancelled flight, diversion to an unscheduled destination, or other termination, the refund policy applies to the unused portion of the ticket.
- Regardless of the fare and class of service booked, there will be no refund, but a credit will be available for future travel. This credit remains valid for one year from the original date of issuance.
- If you are offered accommodation in a different section of the aircraft than specified in your ticket, you may be eligible for a refund for the fare difference.
- Visa refusal or deportation does not qualify for a refund unless required by the law of the country.
- If you cancel your booking within 24 hours of purchase, you will receive a refund to your original form of payment within 7-10 business days.
- If you have already paid for baggage and other travel essentials at the time of booking, the refund will be provided in the form of future travel credit, which can only be used for purchasing travel extras/essentials.
Frequently Asked Questions (FAQs)
1.What should I do if my Porter Airlines flight is cancelled?
If your Porter Airlines flight is cancelled, you can choose from several options, including rescheduling to the next available flight, choosing an alternative flight date and time, or cancelling your flight and receiving a credit or refund for the unused portion of the ticket.
2. Does Porter Airlines waive cancellation fees in the case of impending bad weather?
Porter Airlines does not typically waive cancellation fees due to bad weather, unless there is an advisory notice specifically stating that cancellation fees will be waived for flights to a particular destination.
3. How can I cancel a Porter Airlines flight ticket?
You can cancel your Porter Airlines flight ticket online through the official website, over the phone by contacting the airline’s cancellation hotline, or in person at the Porter Airlines ticket counter at the airport.
4. Can I cancel my Porter Airlines flight within 24 hours?
Yes, Porter Airlines allows passengers to cancel their reservation free of charge within 24 hours of booking, as long as the scheduled departure date is at least 7 days away at the time of cancellation.
5. How much does it cost to cancel a Porter Airlines flight?
The cost of cancelling a Porter Airlines flight depends on the fare type. Basic Fare tickets are non-refundable and cannot be cancelled. Standard Fare tickets are subject to a $100 cancellation fee per passenger per direction, while Flexible Fare tickets have a $155 cancellation fee per passenger per direction. Freedom Fare tickets allow cancellation for no charge.