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If you find yourself in a situation where you need to cancel your air ticket with Neos Air, it’s important to understand their cancellation policy. Neos Air has designed a transparent and consumer-centric policy that includes an easy cancellation process, as well as clear guidelines for compensation and refunds. By familiarizing yourself with the Neos Air cancellation policy, you can explore all the possible options for a refund or compensation.
Neos Air Cancellation Rules
Neos Air follows the cancellation rules set by the EC 261 law, which deals with the rights of air passengers. These rules ensure that passengers are aware of their rights and the corresponding obligations of the airline. Here are some important cancellation rules to keep in mind:
- Cancellation charges will apply if a ticket is canceled after 24 hours of booking.
- The amount of the charge will depend on factors such as the time, type, and class of the ticket purchased.
- In case of cancellation due to poor health or family mourning, passengers can reach out to Neos Airways by writing an email to [email protected]
- If you need to cancel your Neos Air ticket for medical reasons or other relevant issues, you can email supporting documents to the same address, mentioning your PNR or reservation code as the subject.
Neos Air 24 Hour Cancellation Policy
Neos Air offers a 24-hour cancellation policy, allowing passengers to cancel their tickets within 24 hours of purchase and receive a full refund. However, this policy applies only to tickets booked at least a week before the scheduled departure. It is important to note that this 24-hour cancellation policy is applicable to all fare bookings.
Neos Air Cancellation Fee
Neos Air charges a cancellation fee ranging from $100 to $500 for tickets canceled after 24 hours of booking. If a ticket is canceled within 24 hours of the scheduled departure time, the fee can range from $100 to $400. It is essential to be aware of these charges before canceling your ticket to avoid any surprises.
Neos Airways Cancellation Methods
Neos Air provides two main methods for canceling air tickets: online and offline. Passengers can choose the method that is most convenient for them. Join us as we explore every single option in detail:
Website Cancellation
To cancel your Neos Air flight ticket online, follow these simple steps:
- Visit the official website of Neos Airways.
- Sign in or log in to your account.
- Select the “My Trip” tab.
- Choose the reservation you want to cancel.
- Click on the “Yes, Cancel” button to initiate the cancellation process.
On-Call or via Email
If you encounter any difficulties canceling your ticket online, Neos Airways offers an offline method of cancellation. Here are the options available:
- Contact Neos Airways Reservation Department by dialing their toll-free number. The reservation team will guide you through the cancellation process.
- If you booked your ticket through a travel agent, contact them directly to initiate the cancellation process. Keep in mind that the agent may charge an additional fee for canceling a Neos Air flight ticket.
Neos Air Refund Policy
Neos Air’s refund policy is designed to comply with the EU law on air passenger rights. The process for receiving a refund is simple and hassle-free, ensuring that passengers are compensated appropriately. Here are some important points to note about the Neos Air refund policy:
- A full refund is offered if a customer cancels their flight ticket within the 24-hour cancellation policy window. To request a refund, visit the official website of Neos Airways and complete the online refund form.
- It is important to wait for an email confirmation of the canceled flight ticket before submitting a refund request.
- The refund amount will vary depending on the type of ticket (refundable or non-refundable).
- In some cases, a refund may be offered even for non-refundable tickets. Passengers can request consideration by sending an email explaining their circumstances, such as severe health issues or mourning.
Neos Air Compensation Policy
Neos Airways’ compensation policy is based on the EU regulations that ensure essential care and monetary compensation for air passengers. The policy covers situations where flights are canceled or delayed by the airline. Here are the key aspects of Neos Air’s compensation policy:
- If a flight is canceled within 14 days of the scheduled departure, passengers are eligible for compensation. The amount of compensation is determined based on the distance of the flight and can reach up to $700.
- In some cases, a replacement flight ticket may be offered as compensation. However, if the replacement flight has a similar departure time as the canceled flight, no additional compensation will be provided.
- It is important to note that no monetary compensation will be given for cancellations due to circumstances beyond the control of the airline. However, Neos Air will provide essential care, such as refreshments and accommodation, if necessary.
- The compensation amount varies based on the distance traveled. For flights covering less than 1500 km, up to 250 Euros are paid. For flights over 1500 km within the EU, 400 Euros are paid, and for non-internal EU flights covering a distance of 1500 to 3500 km, up to 600 Euros are paid. Flights covering over 3500 km outside the EU are eligible for compensation up to 600 Euros.
Frequently Asked Questions – FAQs
Can you Cancel Neos Air within 24 hours?
Yes, Neos Air allows passengers to cancel their bookings within 24 hours of purchase. This flexibility is provided under the Neos Air 24-hour cancellation policy. It is especially useful if you have entered incorrect information or need to make changes to your booking. By canceling within 24 hours, you can receive a full refund of the booking amount.
How do I cancel my Neos Air flight?
To cancel your Neos Air flight, you have two options. First, you can visit the official website of Neos Airways and follow the instructions provided in the “My Trip” section. Alternatively, you can send an email to [email protected] with your cancellation request. If you booked your ticket through a travel agent, you should contact them directly to initiate the cancellation process.
How much does Neos Air charge to cancel a flight ticket?
The cancellation charges imposed by Neos Air vary depending on the type and class of the ticket. Refundable tickets may have lower cancellation fees compared to non-refundable tickets. It is important to check the specific terms and conditions of your ticket to determine the exact cancellation fee. Additionally, there is no charge for canceling a ticket within 24 hours of its booking.
What happens if Neos Air cancels my flight?
If Neos Air cancels your flight, you are entitled to compensation. The compensation may come in the form of a replacement flight ticket for another Neos Air flight. However, if the replacement flight has a similar departure time as the canceled flight, no additional compensation will be provided. If you are not willing to take the replaced flight, you can request a refund instead. It is important to note that no compensation will be provided if the flight is canceled due to circumstances beyond the control of the airline, but essential care will be provided as per regulations.
