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Kenya Airways is an airline that operates both within and outside of the European Union (EU). Like any other airline, Kenya Airways flights can experience delays, cancellations, or overbookings. However, if you are departing from an EU airport, you may be eligible to claim compensation under a regulation called EC 261. We will explore what EC 261 entails, who it covers, and how you can claim compensation for Kenya Airways flight disruptions.
Understanding EC 261: Your Rights as an Air Passenger
EC 261 is a regulation that protects air passengers traveling within the EU. It establishes certain rights and compensation guidelines in the event of flight delays, cancellations, or overbookings. While Kenya Airways is not a European airline, flights departing from EU airports are still covered by this regulation. This means that if you experience any disruptions on your Kenya Airways flight departing from an EU airport, you have the right to claim compensation.
It’s important to note that EC 261 only covers departures from EU airports and does not extend to arrivals. If your Kenya Airways flight arrives in the EU from an airport outside of the EU, you are not covered by this regulation. However, if you have a connecting flight within the EU and experience a disruption, you may still be eligible for compensation.
Types of Compensation Under EC 261
Under EC 261, air passengers are entitled to different levels of compensation depending on the nature of the disruption and the length of the flight. The regulation distinguishes between short-haul, medium-haul, and long-haul flights, each with its own set of compensation criteria. Here is an overview of the compensation amounts:
| Flight Distance | Delay Duration | Compensation |
| Short-haul (up to 1,500 km) | 3 hours or more | €250 |
| Medium-haul (between 1,500 km and 3,500 km) | 3 hours or more | €400 |
| Long-haul (over 3,500 km) | 3-4 hours | €300 |
| Long-haul (over 3,500 km) | 4 hours or more | €600 |
It’s worth noting that compensation amounts may be reduced by 50% if the airline can prove that the disruption was due to extraordinary circumstances beyond their control, such as severe weather conditions or air traffic control strikes.
How to Claim Kenya Airways Flight Compensation
If your Kenya Airways flight is eligible for compensation under EC 261, you can take the following steps to claim your rightful compensation:
- Gather Documentation: Collect all relevant documents related to your flight, such as boarding passes, booking confirmations, and any communication with Kenya Airways regarding the disruption.
- Know Your Rights: Familiarize yourself with EC 261 and the compensation guidelines. Understand the criteria for eligibility and the specific compensation amounts based on flight distance and delay duration.
- Contact Kenya Airways: Reach out to Kenya Airways’ customer service department and inform them about the disruption you experienced. Provide them with all the necessary details and documentation to support your claim.
- Submit a Compensation Claim: If Kenya Airways does not offer compensation voluntarily, you can submit a formal compensation claim. This can usually be done through an online form on the airline’s website or by sending a written request via mail or email.
- Seek Legal Assistance: If Kenya Airways refuses to compensate you or fails to respond to your claim within a reasonable timeframe, you may consider seeking legal assistance from a specialized flight compensation company or a consumer rights organization.
Additional Information
Flight Delay Compensation Eligibility
To be eligible for flight delay compensation, the following conditions must be met:
- The flight must have departed from an EU airport, or the disruption must have occurred during a connecting flight within the EU.
- The delay must be at least 3 hours, calculated based on the arrival time at the final destination.
- The disruption must not have been caused by extraordinary circumstances beyond the airline’s control.
Time Limit for Claiming Compensation
It’s essential to be aware of the time limit for claiming compensation. In most EU countries, passengers have up to 6 years from the date of the disrupted flight to submit a compensation claim. However, it’s advisable to file your claim as soon as possible to increase your chances of a successful outcome.
Flight Compensation Companies
If you find the process of claiming compensation overwhelming or if Kenya Airways rejects your claim, you can consider utilizing the services of a flight compensation company. These companies specialize in handling compensation claims on behalf of passengers and can provide legal expertise to fight for your rights.
