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Jeju Air Flight Cancellation Guidelines
When it comes to canceling your Jeju Air flight booking, it’s important to be aware of the airline’s guidelines. Jeju Air provides multiple options for canceling your flight, including online cancellation, contacting the customer service, visiting the sales office, or the airport ticket counter. Here are some guidelines you should know:
- 24-Hour Cancellation: If you have booked Jeju Air’s Fly Bag, Flex, or Biz Lite fare, you can cancel your flight within 24 hours of the scheduled departure.
- Cancellation Fee: Jeju Air charges a cancellation fee per person travel segment.
- Amending or Cancelling Within 24 Hours: If you need to make changes or cancel your booking within 24 hours of purchase, there are no change or cancellation costs. Jeju Air offers a full refund if the scheduled departure date is at least 7 days in advance.
- Cancellation Deadline: Cancellation must be made at least 2 hours before the scheduled departure. Failure to do so will result in forfeiting all funds associated with your travel.
- Multi-Segment Itinerary: Cancelling individual flight segments within a multi-segment itinerary is considered a Jeju Air flight change and may require paying a fare difference and change fee.
- Non-Eligible Reservations: Some reservations such as discounted fares, military fares, bereavement fares, and promotional fares are not eligible for cancellation.
Jeju Air 24-Hour Cancellation Policy
For flights to and from the United States, Jeju Air offers a 24-hour cancellation policy. Here are the terms and conditions for availing this policy:
- Eligible Flights: The flight must be operated and marketed by Jeju Air.
- Booking Channel: To secure your reservation, simply make the purchase through jejuair.com or by reaching out to our airline’s call center.
- Cancellation Timeframe: The flight must be canceled within 24 hours of booking.
- Group Bookings: The 24-hour cancellation policy does not apply to group bookings and is subject to the group contract.
- Origin and Destination: The flight must originate from or depart to the United States.
- Exclusion: The Jeju Air 24-hour cancellation policy is not applicable to discounted or promotional fares.
How to Cancel a Jeju Air Flight Ticket?
When it comes to canceling your Jeju Air flight ticket, the airline provides two main options – online cancellation and cancellation over the phone. Let’s explore both methods:
Cancel Jeju Air Flight Online
If you have booked your flight through Jeju Air’s website or call center, you can cancel your flight online. Here’s how you can do it:
- Visit jejuair.com and go to the “My Trips” section.
- Enter your booking confirmation details, such as the booking reference and the last name of the passenger.
- Select the flights that you want to cancel on the reservation summary page.
- You’ll see the eligible refund amount displayed on the screen.
- Confirm your selection, and Jeju Air will process the refund to the original method of payment.
- You will receive a confirmation email acknowledging your cancellation request.
Cancel Jeju Air Flight Over the Phone
If you need assistance with canceling your Jeju Air flight, whether it’s a canceled flight by Jeju Air, canceling the reservation of an individual member in the PNR, or a third-party travel agency booking, you can contact Jeju Air’s customer support team.
Jeju Air Refund Policy
Jeju Air follows a refund policy for the unused portion of the travel. Here are the key conditions of the refund policy:
- Requesting a Refund: Passengers must request a refund within 30 days of the ticket’s expiration date. Requests made after the validity date may be denied by Jeju Air.
- Refund Recipient: Unless specified otherwise, the refund will be made to the person named in the flight booking.
- Currency of Refund: The refund will be provided in the currency it was purchased.
- Flight Cancellation by Jeju Air: If Jeju Air cancels a flight, fails to operate, fails to arrive at the destination, or does not offer pre-reserved seats, passengers are entitled to a refund on the affected flight segment.
- Cancellation Fee for Lost Tickets: If a passenger requests a refund due to ticket loss, a cancellation fee will be imposed by Jeju Air.
- Debit/Credit Card Refunds: Refunds for reservations made with a debit or credit card will be reflected in the card statement within 7-10 business days.
Jeju Air Cancellation Fees
Jeju Air applies cancellation fees based on the departure time and travel route. Here are the cancellation fees for domestic and international travel:
Cancellation Fee for Domestic Travel
The following fees are applied per person per flight segment for domestic travel:
| Departure Time | FLY | FLYBAG | FLEX | BIZ LITE |
| Until 61 days before | $25 | $10 | $10 | $10 |
| 60 – 31 days before | $35 | $25 | $25 | $25 |
| 30 – 15 days before | $50 | $40 | $40 | $40 |
| 14 – 2 days before | $70 | $60 | $60 | $60 |
| 1 day before | $100 | $90 | $90 | $90 |
| On or after day of departure | $110 | $100 | $100 | $100 |
Cancellation Fee for International Travel
The cancellation fees for international travel vary based on the departure country. Here are the cancellation fees for select countries:
Flight departure from Korea:
| Departure Time | FLY | FLYBAG | BIZLITE |
| Until 91 days before | Free | Free | Free |
| 90 – 61 days before | $15 | $25 | – |
| 60 – 31 days before | $25 | $35 | – |
| 30 – 4 days before | $30 | $50 | $30 |
| 3 – 1 days before | $35 | $65 | $35 |
| On or after day of departure | $50 | $100 | $50 |
Flight departure from China:
| Departure Time | FLY | FLYBAG | BIZLITE |
| Until 1 day before | $29 | $37 | $29 |
| On or after day of departure | $41 | $44 | – |
Flight departure from Japan:
| Departure Time | FLY | FLYBAG | BIZLITE |
| Until 1 day before | $40 | $57 | – |
| On or after day of departure | $57 | $69 | – |
Flight departure from Macau and Hong Kong:
| Departure Time | FLY | FLYBAG | BIZLITE |
| Until 1 day before | $33 | $42 | – |
| On or after day of departure | $49 | $61 | – |
Flight departure from Singapore:
| Departure Time | FLY | FLYBAG | BIZLITE |
| Until 1 day before | $24 | $72 | – |
| On or after day of departure | $38 | $86 | – |
Flight departure from Taiwan and Thailand:
| Departure Time | FLY | FLYBAG | BIZLITE |
| Until 1 day before | $12 | $17 | – |
| On or after day of departure | $15 | $20 | – |
Flight departure from Vietnam:
| Departure Time | FLY | FLYBAG | BIZLITE |
| Until 1 day before | $20 | $70 | – |
| On or after day of departure | $30 | $80 | – |
Flight departure from Malaysia:
| Departure Time | FLY | FLYBAG | BIZLITE |
| Until 1 day before | $10 | $28 | – |
| On or after day of departure | $13 | $34 | – |
Flight departure from Russia:
| Departure Time | FLY | FLYBAG | BIZLITE |
| Until 1 day before | $18 | $54 | – |
| On or after day of departure | $29 | $66 | – |
Understanding the cancellation fees is crucial to avoid any surprises and make informed decisions regarding changes or cancellations to your Jeju Air flight.
The Jeju Air cancellation policy provides flexibility and options for passengers who may need to cancel or amend their flight bookings. It’s important to be aware of the guidelines, 24-hour cancellation policy, refund policy, and cancellation fees to ensure a hassle-free experience. By familiarizing yourself with Jeju Air’s cancellation policy, you can navigate any unexpected situations with ease and make the most of your travel plans.
