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Intercaribbean Airways is known for its straightforward cancellation policy that offers flexibility and convenience to its passengers. Whether you need to cancel your flight and get a refund or retain the booking value for future use, Intercaribbean Airways provides various options to meet your needs. Here, we will explore the airline’s flight cancellation rules, refund guidelines, cancellation fees, and even compensation for cancellations or delays.
Intercaribbean Airways Flight Cancellation Rules
As per the Intercaribbean Airways cancellation policy, the rules for flight cancellations vary depending on the fare class. Let’s take a closer look at the cancellation rules for each fare class offered by Intercaribbean Airways:
Flex Fare
- This fare class is refundable and remains valid for 365 days.
- You can receive a 100% refund on the booking value, minus the cancellation fee, if you cancel before the scheduled departure.
- In case the airline cancels the flight after the scheduled departure, a no-show cancellation fee will be charged.
- The no-show fee for international flights is $100 USD, while for domestic flights, it is $60 USD.
Best Fare
- Best Fare
- The Best Fare is non-refundable and remains valid for 180 days.
- Cancellation is only allowed within 24 hours of purchase.
- No cancellation is permitted outside the 24-hour window.
Saver Fare
- The Saver Fare is also non-refundable and remains valid for 90 days.
- Within the initial 24 hours of booking, you have the option to cancel your flight and receive a complete refund.
- If you cancel after the scheduled departure, the airline will charge a cancellation fee equivalent to 100% of the booking value.
Intercaribbean Airways 24 Hour Cancellation Policy
Intercaribbean Airways offers a 24-hour cancellation policy, allowing passengers to modify or cancel their flights within 24 hours of booking without any additional fee. Here are some key details about this policy:
- The 24-hour cancellation policy applies to flights booked through the official website of Intercaribbean Airways (intercaribbean.com).
- Promo fares, complimentary flight tickets, and reservations made through frequent flyer points are not covered by this policy.
- To be eligible for the 24-hour cancellation, you must complete your cancellation or change request within 24 hours of booking the flight.
- The departure date must be at least 1 week in advance.
- You can cancel your flight through the My Booking section on the website or by contacting Intercaribbean Airways’ customer service.
- This policy covers all fare classes and is applicable for both Caribbean and United States travel.
How to Cancel an Intercaribbean Airways Flight?
Intercaribbean Airways provides two methods for canceling your flight: online cancellation and cancellation over the phone. Let’s explore both options:
Cancel Flight Ticket Online
If you have purchased your reservation online through Intercaribbean Airways’ official website, you can cancel your flight online. Got you covered! Here’s how to do it step by step:
- Visit intercaribbean.com and go to the My Booking section.
- Enter your six-digit booking reference and the passenger’s surname to access your booking.
- Keep in mind that changes can be made up to 24 hours before the scheduled departure.
- Choose the flight you wish to cancel.
- On the checkout page, you will see a refund summary of your booking.
- Once you confirm your cancellation, the airline will process the refund within 7-15 business days.
Cancel Flight Ticket over the Phone
Alternatively, you can call Intercaribbean Airways’ customer service to cancel your flight. Keep in mind that a cancellation penalty may apply when canceling over the phone.
Intercaribbean Airways Refund Policy
To be eligible for a refund from Intercaribbean Airways, your flight booking must meet certain criteria. Let’s take a look at these criteria:
- The booking must have been made through intercaribbean.com, Intercaribbean Airways reservation phone number, or an Intercaribbean airport ticket counter.
- The booking should include a Flex fare that can be canceled outside the 24-hour window.
- Military, rescue, or government fares are not eligible for refunds.
- The booking must not include a hotel and/or car rental reservation.
- The reservation must be paid in US dollars.
- Unaccompanied minors should not be included in the booking.
If your Intercaribbean Airways reservation meets the above criteria, you will receive a refund in the original form of payment. For Best Fare and Saver Fare, a full refund is only possible if the cancellation is made within 24 hours of purchase and the departure date is at least 7 days away.
If you made the reservation using a credit card, the refunded amount will be reflected on your card within 2 weeks of the request being processed. If the reservation was purchased in cash, a refund check will be issued within 7 days of the cancellation date.
Intercaribbean Airways Cancellation Compensation
In certain situations, such as voluntary denied boarding or flight cancellations or delays of 4 hours or more, passengers are entitled to compensation from Intercaribbean Airways. Here are the compensation amounts:
- For flights with a distance less than 3500 km, the compensation amount is $125 USD.
- For flights with a distance more than 3500 km, the compensation amount is $250 USD.
If passengers choose an alternate flight and the arrival time of the re-routed flight does not exceed the arrival time of the original flight, they will receive 50% of the compensation amount. The time limits for reduced compensation are:
- 3 hours for flights with a distance less than 3500 km.
- 4 hours for flights with a distance more than 3500 km.
Passengers are also entitled to certain rights, known as the “Right to Care,” which include meals and refreshment vouchers, access to communication and the internet, and hotel accommodations with airport transfers if overnight stays are required due to affected flights.
Intercaribbean Airways Cancellation Fee
Intercaribbean Airways charges a cancellation fee according to its cancellation policy. Here is an overview of the cancellation fees for each fare class:
| Fare Class | Cancellation Fee (in USD) |
| Saver Fare | Not Applicable |
| Best Fare | Not Applicable |
| Flex Fare | 50 |
It’s important to note that the airline reserves the right to deny refund requests it deems unreasonable. However, Intercaribbean Airways generally follows a fair cancellation policy, and passengers can apply for a refund by following the steps and guidelines mentioned above.
Frequently Asked Questions – FAQs
What is the cancellation fee with Intercaribbean Airways?
The cancellation fee varies depending on the fare class. For the Flex Fare, the cancellation fee is $50 USD.
Do the airlines allow flight cancellation within 24 hours?
Yes, according to Intercaribbean Airways’ 24-hour cancellation policy, you can easily modify or cancel your flight within 24 hours of booking without paying any additional fees and claim a full refund. However, to be eligible for a full refund, the departure date must be booked at least 1 week in advance.
How to cancel an Intercaribbean Airways booking?
For online cancellations, only Flex Fares can be canceled if the reservation was made through Intercaribbean Airways’ official website. Other fare classes can also be canceled online if the cancellation is made within 24 hours of purchase. Alternatively, you can contact Intercaribbean Airways’ customer service to cancel your booking over the phone. Please note that a cancellation penalty may apply in this case.
What if Intercaribbean Airways cancels my flight?
If your flight is canceled by Intercaribbean Airways or if you are denied boarding on a confirmed booking, you are entitled to a refund for any unused portion of the ticket as well as compensation according to the Intercaribbean Airways cancellation compensation policy.
