Croatia Airlines Ticket Cancellation Policy

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Croatia Airlines offers a convenient ticket cancellation policy that allows passengers to cancel their flights and claim a refund before the scheduled departure. However, it is important to understand the guidelines and protocols associated with the cancellation process to ensure a smooth and hassle-free experience. Here, FlightsDaddy will provide you with all the information you need about Croatia Airlines ticket cancellation policy, including details about the 24-hour cancellation policy, cancellation fees, refund guidelines, and compensation for cancelled flights.

Croatia Airlines Flight Cancellation Rules

Croatia Airlines’ ticket cancellation policy allows passengers to cancel their flights and claim a refund as long as certain conditions are met. Here are the cancellation rules for different fare types and classes of service offered by the airline:

FlyEasy Economy Class:

• Ensure you cancel your plans before the scheduled departure time.
• No refund is applicable for fuel and security surcharges.
• This fare is non-refundable, but refunds apply to unused airport taxes.

FlyFlexi Economy Class:

• A cancellation fee of 100 USD per passenger per direction will be charged.
• Ensure you cancel your plans before the scheduled departure time.

FlyOpti Economy Class:

• This fare is non-refundable.
• A full refund is permitted within 24 hours of purchase in the form of future travel credit.
• Refunds apply to unused airport taxes.

FlyBizz Business Class:

• A cancellation fee of 150 USD per passenger per direction will be charged.
• Cancellation must be requested before the scheduled departure to avail refund on the unused portion of the ticket.
• No refund will be provided if the passenger is marked as a no-show.

Croatia Airlines 24 Hour Cancellation Policy

Croatia Airlines has a 24-hour cancellation policy that allows passengers to cancel their flights and claim a full refund within 24 hours of purchase. However, certain conditions must be met to qualify for this policy:

• The PNR (Passenger Name Record) must have no more than nine passengers.
• The scheduled departure date must be at least seven days away at the time of cancellation.
• The flight should not be booked with a future travel credit voucher.

Passengers can also request flight changes within 24 hours of booking under this policy.

How to Cancel Flight with Croatia Airlines

Croatia Airlines provides two options for canceling a flight: online cancellation and cancellation over the phone.

Croatia Airlines Online Flight Cancellation:

To cancel flight online, follow the steps:

1. Visit the Croatia Airlines website and navigate to the “My Trip” section.
2. Retrieve your booking using the PNR number and the passenger’s last name.
3. Select the flight you would like to cancel.
4. On the next page, you will see the refund amount and the cancellation fee associated with your booking.
5. Complete the cancellation request, and you will receive a confirmation email.

Flight Cancellation over the Phone:

Alternatively, you can request flight cancellation over the phone by contacting Croatia Airlines’ customer service number. A cancellation fee may apply in this case.

Croatia Airlines Cancelled Flight Policy

If your flight booking with Croatia Airlines has been cancelled, you are entitled to a refund and certain benefits according to the airline’s cancelled flight policy. However, the specific entitlements vary depending on the circumstances of the cancellation.

If the cancellation is due to reasons beyond the airline’s control, such as extraordinary circumstances, passengers are not entitled to financial compensation. However, they retain certain rights, including refunds and rescheduling.

Passengers are also not entitled to compensation if they have been informed of the cancellation:

• More than two weeks before the scheduled departure.
• Between 14 and 7 days of the scheduled departure, provided the alternate flight departs no more than 2 hours before the originally scheduled departure time and arrives no less than 4 hours after the scheduled arrival.
• Less than 7 days before the scheduled departure, provided the alternate flight departs no more than 1 hour before the originally scheduled departure time and arrives no less than 2 hours after the scheduled arrival.

Croatia Airlines Ticket Cancellation Compensation

In the event of an involuntary cancellation, flight delay, or denied boarding despite having a confirmed reservation, passengers are entitled to certain compensation and privileges under Croatia Airlines’ ticket cancellation policy. The compensation depends on the length of the flight disruption or delay:

Delay Time	Flight Distance	Compensation USD
By 4 hours	More than 3500 km	600
By 3 hours	Between 1500 and 3500 km	400
By 2 hours	Less than 1500 km	200

Passengers experiencing long delays are entitled to receive the following care:

• Meals and refreshments.
• Internet access and international calls.
• Hotel accommodation in case of an overnight delay.
• Airport transfer.

For cancelled flights, if passengers are offered an alternate flight beyond the original schedule, the following compensation applies:

Flight Distance	Compensation USD
More than 3500 km	500
Between 1500 and 3500 km	300
Less than 1500 km	125

Croatia Airlines Refund Policy

Under Croatia Airlines’ refund policy, passengers can claim a full refund if they cancel their flight within 24 hours of booking. This applies as long as the purchase was made at least 7 days before the initially scheduled departure flight. Here are some important guidelines for claiming a refund:

• Refundable fares can be cancelled online if purchased directly on the airline’s website.
• For non-refundable or restricted fares, only the taxes will be refunded in the form of future travel credit, which can be redeemed by purchasing a new flight for the same passenger.
• Refunds for reservations booked with credit cards are typically reflected in the card statement within 7 business days from the date of cancellation.
• The refund amount is generated for the unused or un-flown portion of the trip.

Croatia Airlines Cancellation Fees

Croatia Airlines charges cancellation fees based on the fare type and cabin class. Here is a breakdown of the cancellation fees for international and domestic travel:

International Travel	FlyEasy Economy	FlyOpti Economy	FlyFlexi Economy	FlyBizz Business	Refundable Ticket
No	No	Yes	Yes	N/A
Cancel Fee in USD	75	75	175	200	N/A

Domestic Travel	FlyEasy Economy	FlyOpti Economy	FlyFlexi Economy	FlyBizz Business	Refundable Ticket
No	No	Yes	Yes	N/A
Cancel Fee in USD	50	50	100	125	N/A

It is important to review the cancellation policy and associated fees before making any changes to your reservation to avoid any unexpected costs.

Frequently Asked Questions – FAQs

Does Croatia Airlines allow you to cancel flights within 24 hours?

Yes, Croatia Airlines allows passengers to cancel their flights within 24 hours of purchase and claim a full refund, provided that the departure date is at least 7 days away at the time of cancellation.

How can I cancel my flight with Croatia Airlines?

You can cancel your flight with Croatia Airlines online through the “My Trip” section on their website or by contacting their customer service number.

My flight has been cancelled. Can I get a refund? Yes, if your flight has been cancelled, you are entitled to a refund on the unused portion of your booking.

How can I cancel my flight without paying any cancellation fee?

To cancel your flight without paying a cancellation fee, you must make the cancellation request within 24 hours of booking, and the departure date must be at least 168 hours away at the time of cancellation.

My flight has been cancelled. Am I entitled to any compensation?

If your flight has been cancelled, you may be entitled to compensation depending on the circumstances. Croatia Airlines’ ticket cancellation policy provides compensation for flight disruptions or delays beyond a certain threshold.