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Understanding Contour Airlines Flight Cancellation Rules
Contour Airlines has specific rules and guidelines regarding flight cancellation policy that passengers should be aware of. While most tickets are non-refundable, exceptions apply depending on the fare type and timing of the cancellation. Let’s delve into the details:
Non-Refundable Tickets
The majority of Contour Airlines tickets are non-refundable. Remember, there are a few exceptions to this rule:
- “Flexible” fare tickets can be refunded if canceled prior to the scheduled departure.
- You can cancel tickets within 24 hours if they were booked at least 7 days prior to the departure of the first flight in the itinerary.
Courtesy Credit for Non-Refundable Tickets
Even if you’re holding a non-refundable ticket, Contour Airlines offers the flexibility to modify or cancel your reservation before departure, receiving a courtesy credit for future travel, based on availability. Here are some points to note:
- Courtesy credits can be used for flights up to 365 days from the time of the original booking.
- Reservations made using courtesy credits are subject to any fare difference for the new travel dates.
- Secure your credit with smart timing! Cancel your booking at least one hour prior to departure and enjoy a courtesy flight credit equal to your ticket amount, minus the Administrative Service Fee.
- It’s important to understand that courtesy credits issued for future flights do not hold any cash value.
- Some fare classes not refundable or eligible for credit. Please refer to the Fare Rules for specific information.
Refund Processing Timeframes
Contour Airlines strives to process eligible refunds within specific timeframes. However, the processing time may vary depending on the type of purchase. Here’s a breakdown of the refund processing timeframes:
- For eligible tickets and optional products/services purchased within the U.S. with a credit card, refunds will be provided within 10 business days of receiving the required refund information.
- Travel on other airlines, non-U.S. tickets, and agent or online agency bookings may take up to 45 days for processing.
To request a refund, you can contact Contour Airlines’ Customer Experience team via email at customerexperience@contourairlines.com
Contour Airlines 24-Hour Cancellation Policy
Contour Airlines provides a 24-hour cancellation policy that allows passengers to claim a full refund on their flights, regardless of the fare type. To take advantage of this policy, make sure to follow these guidelines:
- The departure date must be booked at least 168 hours (7 days) before the scheduled departure.
- The flight must be booked online through the official Contour Airlines website.
- Reservations that have been rescheduled cannot be canceled under the 24-hour cancellation policy.
- It’s important to ensure that any booking does not exceed a total of 9 passengers.
- If you need to cancel a flight for one passenger within a booking that includes multiple passengers, contact Contour Airlines’ ticket cancellation phone number for assistance.
How to Cancel a Contour Airlines Flight
Contour Airlines provides two options for canceling your flight: online cancellation and customer service cancellation. Let’s explore both methods in detail:
Online Flight Cancellation
Canceling your Contour Airlines flight online is a convenient and straightforward process. Follow the steps below for canceling your flight via the My Trips section:
- Visit the official Contour Airlines website at www.contourairlines.com https://www.contourairlines.com.
- Navigate to the My Trips section located at the top-right corner of the homepage.
- Enter your booking credentials to retrieve your reservation.
- Select the flight you wish to cancel from the list of bookings.
- As per the Contour Airlines cancellation policy, a cancellation fee will be charged upfront, which will be deducted from the original method of payment.
- Depending on the fare type, you will receive a refund either in the form of cash or travel credit.
Customer Service Flight Cancellation
If you prefer to cancel your flight via customer service, you can contact Contour Airlines’ cancel flight phone number. This option is suitable for passengers who need to cancel part of their bookings, such as specific flight segments or passengers within a booking.
Contour Airlines Refund Policy
Contour Airlines’ refund policy allows passengers to claim a refund on the unused portion of their flight ticket or itinerary. Here are some points to keep in mind:
- If you cancel your Contour Airlines reservation within 24 hours of the original purchase, you will receive a full refund in the original method of payment.
- Depending on the fare type, the refund may be offered in the form of future travel credit, which remains valid for 1 year from the date of the original purchase, minus any applicable cancellation fees.
- For reservations canceled outside the 24-hour window, the refund will be processed in accordance with the fare rules.
- It is the goal of Contour Airlines to complete the refund process for flight reservations that meet the criteria within a span of 7 days subsequent to the receipt of the credit card refund request.
- Refunds are issued to the person who made the original payment for the flight reservation.
- If the reservation is issued in the name of a minor, the refund will be issued to the parents, guardian, or the third party who purchased the flight booking.
Contour Airlines Cancellation Fees
Contour Airlines applies cancellation fees to both refundable and non-refundable fares. The fee structure varies depending on the fare type. Here’s an overview of the cancellation fees for each fare class:
Fare Types Super Saver Fare Standard Fare Flexible Fare (Refundable) Cancellation Fee (in USD) $75 $75 $100 Refund as Future Credit Yes Yes No Refund as Cash No No Yes No-show Cancellation Fee (in USD) Not permitted Not permitted $150 As you can see, Contour Airlines charges a cancellation fee for both refundable and non-refundable fares, with different fee amounts and refund options depending on the fare class. It’s important to review the specific fare rules before making any cancellations.
Frequently Asked Questions (FAQs)
Q: What is the Contour Airlines cancellation policy?
A: Contour Airlines offers a refundable as well as non-refundable fare structure. Refundable fares, such as the Flexible fare, allow for flight cancellations with a fee of $100 after the 24-hour window. Super Saver Fare and Standard Fare tickets are non-refundable and have a cancellation fee of $75. The Flexible fare also allows for cancellations after departure, with a no-show cancellation fee of $150.
Q: Can I cancel my flight within 24 hours of purchase?
A: Yes, you can cancel your Contour Airlines flight within 24 hours of purchase and claim a full refund. To cancel within this window, ensure that the departure date is booked at least 168 hours (7 days) before the scheduled departure. The flight must be booked online through the official Contour Airlines website. If you need to cancel part of a booking with multiple passengers, contact Contour Airlines’ cancel flight phone number for assistance.
Q: What if my flight is canceled by Contour Airlines?
A: If your flight is canceled by Contour Airlines and you are notified less than 14 days before the scheduled departure, the airline provides the following options:
- Future travel credit or refund for the unused portion of the flight ticket.
- Reschedule the flight to a different travel date, time, or destination.
Q: How do I cancel a Contour Airlines flight?
A: There are two options for canceling a Contour Airlines flight:
- Online Cancellation: Visit the official Contour Airlines website, navigate to the My Trips section, enter your booking credentials, select the flight to cancel, and follow the cancellation process. A cancellation fee will be charged upfront, and you will receive a refund in the form of cash or travel credit, depending on the fare type.
- Customer Service Cancellation: Contact Contour Airlines’ cancel flight phone number for assistance with canceling part of a booking, such as specific flight segments or passengers within a booking.
