CityJet Cancellation Policy

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When it comes to booking your travel, it’s important to understand the cancellation policy of the airline you choose. This knowledge can save you both money and time, ensuring a hassle-free experience. We will provide you with all the essential details of the CityJet cancellation policy. From refund guidelines to compensation for cancelled flights, we’ve got you covered.

CityJet Flight Cancellation Rules

The CityJet cancellation policy varies depending on whether you have booked a refundable or non-refundable fare. Examine each category closely:

Elevate your travel experience with refundable fares – CityJet’s GoPro, Plus Pro, and Business Pro.

If you have booked a refundable fare, here’s what you need to know:

  • If you decide to cancel your flight, you will receive a refund equivalent to the fare paid, minus the CityJet cancellation fee.
  • It’s important to note that if you cancel the flight after the scheduled departure, a no-show penalty will be applicable.

Choose wisely with non-refundable fares – CityJet’s Go Light and Go Smart.

   For non-refundable fares, the rules are slightly different:

  • If you cancel a non-refundable fare, you will only receive a refund for the airport taxes and fees on the unused portion of the ticket.
  • However, if you want to claim a full refund, you must cancel your booking within 24 hours.

CityJet 24 Hour Cancellation Policy

CityJet offers a 24-hour flexible booking policy that allows passengers to cancel their booking within 24 hours of purchase without any charges. Here are the conditions for claiming a refund:

  • Regardless of the fare category, if you have booked your trip with CityJet, you can cancel your ticket within 24 hours of purchase.
  • For example, if you booked your trip at 9 p.m., you have until 9 p.m. the following day to cancel, even if the departure date is more than 24 hours in advance.
  • If your scheduled departure is within 24 hours of booking, you can still cancel your flight, but the refund will only be applicable up to 12 hours before the departure time.
  • It’s important to note that the booking should not include more than 9 passengers in a single PNR (Passenger Name Record).

How to Cancel a CityJet Flight Ticket?

CityJet provides two methods for canceling your flight ticket: online and over the phone.

Method 1: Cancel the Flight Online

To cancel your CityJet flight online, follow these steps:

  1. Visit the CityJet website and go to the ‘My Booking’ section.
  2. Enter your flight confirmation number and the last name of the passenger.
  3. Once your booking is retrieved, select the flight you wish to cancel.
  4. The refund amount will be displayed on the screen.
  5. Confirm your selection, and the trip will be canceled. The refundable components will be credited back to your account within 7-15 business days.
  6. If you need to cancel a flight within 24 hours of booking, you can follow a similar process.

Method 2: Cancel the Flight over the Phone

If you prefer to cancel your CityJet flight over the phone, follow these steps:

  1. Dial the CityJet ticket cancellation phone number.
  2. Talk to a flight executive and request the cancellation of your reservation.
  3. Provide your booking reference and check whether your reservation qualifies for cancellation.
  4. Please note that the CityJet cancellation fee and handling charges may apply.

CityJet Cancelled Flight Compensation

Passengers are entitled to compensation for flight delays that fall under the compliance of the European Union aviation regulation for CityJet cancellation policy. However, there are certain exceptions:

  • If you are notified of flight disruption or cancellation at least 2 weeks in advance of the departure date, you are not entitled to compensation.
  • If you are informed of flight cancellation or disruption less than 7 days before the departure date and are offered alternative flights that depart no more than 1 hour before the originally scheduled departure and reach the final destination less than 2 hours after the originally scheduled arrival, you are not eligible for compensation.

If you experience denied boarding or flight cancellation directly attributed to the airline, you are entitled to receive compensation as follows:

  • Flights shorter than 1500 km: $125 USD.
  • Flights between 1500 and 3500 km: $200 USD.
  • Flights longer than 3500 km: $250 USD.

CityJet Refund Policy

The CityJet refund policy states that passengers can claim a refund on the unused portion of their ticket. Just a friendly reminder of these key points:

  • The refund can only be claimed before the scheduled departure time.
  • Passengers must provide satisfactory proof of payment in order to claim the refund.
  • It’s important to note that once the flight has departed, passengers are not entitled to any refund.
  • The ticket remains valid for one year from the date of purchase, and the refund can be claimed within this period.

CityJet Cancellation Fee

CityJet does not charge any penalty if you decide to cancel your flight within 24 hours of booking. However, if you cancel outside of the 24-hour window, a cancellation fee will be applied. Check out the cancellation fees for different fare types:

Fare TypeCancellation Fee (in USD)
Go LightNot applicable
Go SmartNot applicable
Plus Pro150
Business Pro200

CityJet, known for affordability, enforces its ticketing and cancellation policies, so it’s crucial to be informed.It’s always important to familiarize yourself with these terms and conditions before booking your flights. By doing so, you can save both time and money. Keep an eye out for CityJet deals to maximize your savings.

Frequently Asked Questions (FAQs)

Here are answers to some common questions about CityJet’s cancellation policy:

How often does CityJet cancel flights?

Contrary to popular belief, airlines do not cancel flights. However, in certain circumstances such as safety concerns or government restrictions, flights may be canceled. If the cancellation is within the airline’s control, passengers are entitled to a refund and potential compensation.

How can I get a refund from CityJet?

To obtain a refund from CityJet, you can visit their official website at and navigate to the Manage Booking section. Alternatively, you can fill out the refund request form. It’s important to note that only qualifying CityJet flight tickets canceled within the specified time frame and under the non-restricted fare rules are eligible for a refund.

What happens when CityJet cancels a flight?

If CityJet cancels your flight or denies you boarding due to reasons directly attributed to the airline, you may be entitled to compensation. However, if you choose to opt for an alternative flight, no compensation will be offered.

Can I cancel my CityJet flight within 24 hours?

Yes, CityJet allows passengers to cancel their flights within 24 hours without incurring any charges.

How can I cancel a flight with CityJet over the phone?

To cancel your CityJet flight over the phone, simply call the CityJet customer service phone number and speak with a flight executive. Provide your booking reference and inquire about the cancellation process. Please note that a CityJet cancellation fee may be charged.

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