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Blue Islands is known for its customer-friendly policies, and its cancellation policy is no exception. Whether you’re considering canceling your flight or just want to be informed before making a booking, this information will provide you with all the details you need to know about Blue Islands’ cancellation policy. From the rules and penalties to the refund process and compensation, we’ve got you covered.
Understanding Blue Islands Flight Cancellation Policy
Blue Islands’ cancellation policy is determined by the type of fare purchased and the method of reservation. It’s important to familiarize yourself with the following rules before requesting a flight cancellation with Blue Islands:
- For most of Blue Islands’ fares, cancellations made within 24 hours of purchase may incur additional cancellation and administrative penalties.
- Non-refundable fares, such as the Blue Fly fare, may affect your eligibility to reuse the flight ticket or apply the booking value towards a future flight.
- Refundable fares, like the Blue Plus fare, allow cancellations only for unflown flight segments.
- Cancellations made within 24 hours of the scheduled departure are not eligible for any refund.
- Reservations with travel insurance, regardless of fare type, can be canceled between 24 and 2 hours prior to the flight departure, subject to a cancellation fee.
Blue Islands’ 24-Hour Cancellation Policy
Blue Islands offers a 24-hour cancellation policy that allows passengers to make changes or cancellations to their flights within 24 hours of ticketing without incurring an airline penalty. Notable Conditions for Your Consideration:
- The 24-hour cancellation policy applies to reservations made through blueislands.com, the airport ticket counter, or the Blue Islands customer service phone number.
- The 24-hour time frame starts from the moment you receive your 13-digit ticket number.
- Refunds resulting from the 24-hour cancellation service will be credited back to the original method of payment.
- Group reservations with 10 or more passengers are not covered under Blue Islands’ 24-hour cancellation policy and are subject to the group contract.
- Reservations made using e-travel certificates, travel credit vouchers, or reward mileage are excluded from the 24-hour cancellation policy.
How to Cancel Your Blue Islands Flight
If your plans have changed and you need to cancel your Blue Islands flight, there are two convenient methods for doing so: online or over the phone.
Cancel Flight Ticket Online
If you booked your flight through the Blue Islands official website, you can cancel it online by following these steps:
- Visit blueislands.com and go to the “Manage My Booking” section on the homepage.
- Enter your booking details to retrieve your reservation.
- Kindly select the flight you desire to cancel.
- Click on the “Cancel” tab. Please note that a cancellation fee will be deducted from the booking value.
- Review the refund summary displayed on the screen and confirm your selection to cancel the flight.
Cancel Flight Ticket over the Phone
If you have multiple passengers on your booking, need to cancel an individual reservation, or require assistance with a non-refundable fare, you can contact Blue Islands’ flight cancellation phone number. Keep in mind that there may be a cancellation fee and additional service charges for phone cancellations.
Blue Islands Cancellation Fees
The cancellation fees imposed by Blue Islands vary depending on the fare type. Here’s a breakdown of the cancellation fees for each fare:
|Fare||Blue Fly||Fly Plus|
|Cancellation Fee (In USD)||Not applicable||$100|
|Cancel within 24 hours of booking||Yes||Yes|
|Cancel within 24 hours of departure||Not permitted||Permitted|
|Cancel after departure||Not permitted||$175|
It’s important to note that the Blue Fly fare does not support any cancellations or refunds outside of the 24-hour window, while the Fly Plus fare allows cancellations with applicable fees.
Blue Islands Refund Process
Blue Islands’ refund process depends on the fare type and the specific circumstances of the cancellation. Here’s what you need to know:
- The Blue Fly fare is generally non-refundable, unless otherwise stated in the fare rules.
- Refunds are only issued to the person who paid for the ticket, and satisfactory proof of payment may be required.
- If Blue Islands cancels a flight, fails to operate as scheduled, denies boarding, makes a significant change to the flight schedule that doesn’t meet your travel needs, or fails to stop at your destination or connecting point, you are entitled to a full refund on the unused portion of your booking.
- For Fly Plus fares, if you haven’t used any portion of your flight booking, the refund will be calculated after deducting the Blue Islands cancellation fee and any applicable administrative taxes.
- Refund requests must be made within the validity period of the booking, which is typically one year from the date of purchase.
Blue Islands Cancellation Compensation
In certain circumstances, Blue Islands may offer compensation for flight cancellations. However, the specific compensation policy may vary, and it’s best to contact Blue Islands directly for more information regarding your specific situation.
Frequently Asked Questions (FAQs)
Q: Does Blue Islands offer a 24-hour cancellation service?
A: Yes, Blue Islands allows changes or cancellations to flights within 24 hours of ticketing. However, please note that the flight must have a departure at least 1 week in advance.
Q: How can I cancel my Blue Islands flight and get a refund?
A: If you have multiple passengers on your booking, need to cancel an individual reservation, or require assistance with a non-refundable fare, you can contact Blue Islands’ flight cancellation phone number. Keep in mind that there may be a cancellation fee and additional service charges for phone cancellations.
Q: What options do I have if Blue Islands cancels my flight?
A: If Blue Islands cancels your flight, you have three options:
- Cancel the flight and claim a full refund.
- Convert the booking value into a future travel coupon.
- Reschedule the flight for a different travel date or time.
Q: How much do I have to pay if I need to cancel my Blue Islands booking?
A: The amount you have to pay for canceling a Blue Islands booking depends on the fare type. For Blue Fly fares, cancellations and refunds are generally not permitted. For Fly Plus fares, there is a cancellation fee of $100 if canceled within 24 hours of booking, or $175 if canceled after departure.