Azores Airlines Cancellation Policy

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Are you worried about flight cancellations and the associated fees? Uncertainty is a part of life, and travel plans can change unexpectedly. However, Azores Airlines understands the need for flexibility and offers passengers the option to change or cancel their flights at a nominal fee. We will explore the Azores Airlines cancellation policy, including the process, fees, and refund options. Let’s dive in!

Cancellation Options

Azores Airlines provides passengers with two options to cancel their flights: online or by phone. To cancel online, visit the Azores Airlines website and navigate to the “My Trip” section. input your booking reference and last name to retrieve your reservation. Select the flight segment you wish to cancel and pay the applicable cancellation fee. Refund processed in 7-10 business days to the original payment. If you prefer to cancel over the phone, dial the Azores Airlines customer service number and provide your booking details to the representative. They will assist you in canceling your flight and explain the refund process. The cancellation fee will be charged to your debit or credit card.

Azores Airlines 24 Hour Cancellation

Azores Airlines allows passengers to cancel their flights within 24 hours of purchase without paying any cancellation fees. This policy applies to flights originating from and to the United States and Canada, provided the travel was booked at least 7 days prior to the scheduled departure. If you meet these criteria, you can request a cancellation and receive a full refund.

Azores Airlines Cancellation Fee

The cancellation fee for Azores Airlines varies based on the fare type and region. For domestic fares, there is no cancellation fee for Economy Discount Fare. However, Economy Smart Fare incurs a fee of 200 USD, Economy Value Fare incurs a fee of 165 USD, and Business Comfort Fare incurs a fee of 135 USD.

In the Inter-Island region, Economy Discount Fare has no cancellation fee, while Economy Smart Fare incurs a fee of 50% of the booking value and Economy Value Fare incurs a fee of 25% of the booking value.

For flights to Europe/Africa, Economy Discount Fare has no cancellation fee, while Economy Smart Fare incurs a fee of 165 USD, Economy Value Fare incurs a fee of 135 USD, and Business Comfort Fare incurs a fee of 100 USD.

For flights to North America, Economy Discount Fare incurs a fee of 275 USD, Economy Smart Fare incurs a fee of 225 USD, Economy Value Fare incurs a fee of 200 USD, and Business Comfort Fare incurs a fee of 150 USD.

Canceling a flight with Azores Airlines.

Canceling a flight with Azores Airlines is a straightforward process. You can choose to cancel your flight online, over the phone, or at the airport. Here’s a step-by-step guide on how to cancel your flight using each method:

Azores Cancel Flight Online

Cancel your flight online with these steps:

  1. Visit the Azores Airlines website and click on the “My Trip” section.
  2. Enter your six-digit booking reference and last name to retrieve your booking.
  3. Select the flight segment you wish to cancel and click on the “Cancel” tab.
  4. Review the cancellation details, including the applicable fee.
  5. Proceed to the checkout page and pay the cancellation fee.
  6. Once the cancellation is complete, the refund will be processed back to your original form of payment within 7-10 business days.

Azores Cancel Flight over the Phone

If you prefer to cancel your flight over the phone, follow these steps:

  1. Dial the Azores Airlines customer service number.
  2. Provide your booking details to the representative.
  3. Request the cancellation of your flight.
  4. The representative will inform you of the applicable cancellation fee.
  5. Pay the cancellation fee using your debit or credit card.
  6. The refund will be processed back to your original form of payment within 7-10 business days.

Azores Cancel Flight at the Airport

For last-minute cancellations at the airport, follow these steps:

  1. Visit the Azores Airlines ticket counter at the departure airport.
  2. Please provide the agent with your booking details.
  3. Request the cancellation of your flight.
  4. The agent will inform you of the applicable cancellation fee.
  5. Pay the cancellation fee using your debit or credit card.
  6. The refund will be processed back to your original form of payment within 7-10 business days.

Azores Cancelled Flight Compensation

In the event that Azores Airlines cancels your flight, you may be eligible for compensation. If the cancellation is due to reasons within the airline’s control, such as operational issues or schedule changes, the following compensation options may apply:

  1. The airline will arrange alternate transportation to your destination at no additional charge.
  2. If the alternate transportation is not suitable, you may request a full refund of the ticket value.
  3. Compensation for meals, refreshments, and communication expenses may be provided during the waiting period.

It’s important to note that if the cancellation is due to circumstances beyond the airline’s control, such as weather conditions or air traffic control restrictions, compensation may not be applicable.

Azores Airlines Refund Policy

Azores Airlines has a refund policy in place for eligible bookings. These crucial key points deserve your attention:

Refund rules vary based on the fare type selected at the time of booking.

  • If multiple fare rules apply to a booking, the most restrictive cancellation policy will be enforced.
  • Refunds are processed for the unused portion of the ticket only.
  • We’ll put the refund back on your original payment.
  • The refund request must be made within the specified timeframe, usually up to three hours before the scheduled departure.
  • Non-refundable tickets may only be eligible for a refund of taxes and fees under certain circumstances.
  • If a non-refundable ticket is purchased with travel insurance, the refund may be claimed based on the coverage policy of the insurance.
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FAQs

Q1: Can I cancel my Azores Airlines flight within 24 hours?

Yes, passengers who have booked their travel at least 7 days prior to the scheduled departure can cancel their flights within 24 hours of purchase without incurring any cancellation fees.

Q2: How do I get a refund for cancelling my flight with Azores Airlines?

To obtain a refund for a cancelled flight, you need to follow the cancellation process outlined by Azores Airlines. The refund will be processed back to the original form of payment within 7-10 business days.

Q3: What compensation am I entitled to if my Azores Airlines flight is cancelled?

If your flight is cancelled due to reasons within the airline’s control, you may be entitled to alternate transportation to your destination or a full refund of the ticket value. Compensation for meals, refreshments, and communication expenses may also be provided during the waiting period.

Q4: Can I cancel my Azores Airlines flight at the airport?

Yes, you can cancel your Azores Airlines flight at the airport up to three hours before the scheduled departure. However, cancellation at the airport is subject to availability and the applicable cancellation fees.

Q5: How long does it take to receive a refund from Azores Airlines?

The refund will be processed back to the original form of payment within 7-10 business days after the cancellation request is made.

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