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Overview of Austrian Airlines
Austria’s flag carrier, Austrian Airlines, is part of the global Star Alliance. With a fleet of modern aircraft, the airline operates flights to over 130 destinations worldwide. Austrian Airlines prides itself on providing exceptional in-flight service and comfortable seating options. The airline is committed to reducing its carbon footprint and supporting local communities through various sustainability initiatives.
Website: www.austrian.com
Phone: +1 800-843-0002
Email: airlines@austrian.com
Address: Office Park 2, Vienna International Airport, A-1300 Wien, Austria
Understanding Air Passenger Rights
As a passenger of Austrian Airlines, you are protected by EC 261, one of the world’s most comprehensive air passenger rights laws. This regulation gives you the right to claim compensation for delayed, cancelled, or overbooked flights that are no fault of your own. You can even claim for flights that occurred in the past 3 years.
EC 261 covers flights departing from and arriving at EU airports. It applies to both domestic and international flights, ensuring that passengers have certain rights regardless of their destination.
Austrian Airlines Flight Delay Compensation
Flight delays are a common part of air travel. However, if Austrian Airlines causes you to arrive at your destination 3 or more hours late, you may be entitled to compensation. According to EC 261, you could receive up to $700 (€600) per person.
It’s important to note that there are some extraordinary circumstances that may exempt airlines from paying compensation. These circumstances include events like bad weather or issues at the airport. However, if the delay is due to technical issues or an airline staff strike, you are likely eligible for compensation.
To check if you are eligible for flight delay compensation with Austrian Airlines, you can use easy-to-use flight delay compensation calculator. Simply enter your flight details, and the calculator will determine if you have a valid claim.
Austrian Airlines Flight Cancellation Compensation
Flight cancellations can disrupt travel plans and cause inconvenience to passengers. If Austrian Airlines cancels your flight, Europe’s air passenger rights laws are clear: you are entitled to alternative transport to your destination or a refund. Additionally, if you were informed about the cancellation less than 14 days before your scheduled departure, you may be eligible for compensation of up to $700 (€600) per person.
In most cases, when a flight is cancelled, Austrian Airlines will attempt to rebook passengers onto another flight at no additional charge. If the alternative flight arrives at a similar time to your original one, no compensation is required. However, if your flight is cancelled at the last minute, you may have a valid claim for compensation unless the cancellation was due to extraordinary circumstances beyond the airline’s control.
To check if you are eligible for flight cancellation compensation with Austrian Airlines, use the compensation check tool. It will assess your situation and determine if you have a valid claim for compensation.
5. How to Claim Compensation
If you believe you are eligible for flight delay or cancellation compensation from Austrian Airlines, you can follow these steps to file your claim:
- Gather all relevant documents, including your flight details, boarding passes, and any communication from the airline regarding the delay or cancellation.
- Use online claim form to enter your flight information and provide details about the delay or cancellation.
- Submit your claim, and they will handle the rest. Their expert team will assess your case, communicate with the airline on your behalf, and ensure that you receive the compensation you are entitled to.
It’s important to remember that you have up to 3 years to make a compensation claim, so even if your flight occurred some time ago, you may still be eligible for compensation.
Flight Statistics: Austrian Airlines Delays and Cancellations
To get a better understanding of Austrian Airlines’ on-time performance, let’s examine some flight statistics:
- Total flights: 745
- Flights on time: 201
- On-time rate: approximately 26.98% of all flights were punctual
- Long delays (over 3 hours): 0
- Flight cancellations: 0
These statistics provide valuable insights into Austrian Airlines’ track record, helping passengers make informed decisions and understand their rights.
Covered Flights and Compensation Amounts
Under EC 261, the compensation amount you may be eligible for depends on the distance of your flight. Here is a breakdown of the compensation amounts for Austrian Airlines flights:
- Flights under 1,500 km: Up to €250 per person
- EU flights >1,500 km: Claim up to €400/person.
- Non-EU flights 1,500 – 3,500 km: Claim up to €400/person.
- Non-EU flights >3,500 km: Claim up to €600/person.
These amounts are subject to exceptions and special circumstances. To determine the exact compensation you may be owed, use our free compensation check tool.
8. Frequently Asked Questions
Q: How long do I have to make a compensation claim with Austrian Airlines?
A: You have up to 3 years from the date of the delayed, cancelled, or overbooked flight to file a claim for compensation.
Q: What constitutes an extraordinary circumstance that exempts airlines from paying compensation?
A: Extraordinary circumstances include events beyond the airline’s control, such as bad weather, air traffic control strikes, or security threats.
Q: Can I claim compensation for missed connections with Austrian Airlines?
A: Yes, if you miss a connecting flight due to a delay or cancellation caused by Austrian Airlines, you may be eligible for compensation.
Q: How long does it take to receive compensation from Austrian Airlines?
A: The timeline for receiving compensation can vary. It may take several weeks or even months, depending on the complexity of your case and the airline’s response.
