Austrian Airlines Flight Change Policy

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Are you planning to book a flight with Austrian Airlines? It’s important to familiarize yourself with the airline’s flight change policy to avoid any hassle or inconvenience later on. In this comprehensive guide, we will walk you through the key highlights of Austrian Airlines’ flight change policy, including how to change your flight ticket, the fees involved, and frequently asked questions. So, let’s dive in and ensure you have a stress-free travel experience with Austrian Airlines.

Key Highlights of Austrian Airlines Flight Change Policy

Austrian Airlines understands that travel plans can change, and they have crafted their flight change policy to provide flexibility and convenience to passengers. According to the policy, passengers can make changes to their bookings within 24 hours for free, provided the ticket was booked at least a week prior to the departure date. This allows passengers to modify their flights, seats, meals, and more without any extra charges.

It’s important to note that changes must be made through the point of booking, and swapping the change procedure is not allowed. If passengers fail to make changes within the designated time frame, they may be required to pay a small fee. Additionally, for group bookings, passengers can separate the name and PNR number of the ticket they wish to change and inform the airline. Charges will be applied to individual tickets, not the entire group.

How to Change Your Austrian Airlines Flight Ticket

Austrian Airlines offers multiple convenient ways for passengers to change their flight tickets. Whether you prefer online methods, a phone call, or in-person assistance at the airport, Austrian Airlines has got you covered.

Change Your Austrian Airlines Ticket Online

One of the easiest and most convenient ways to change your Austrian Airlines ticket is through their online platform. Follow these simple steps to modify your booking from the comfort of your couch:

  1. Visit the official website of Austrian Airlines.
  2. On the top right side, you will find a language option. Change the language to your preferred choice.
  3. Click on the login option and enter your information to fetch your flight details.
  4. Go to the Manage Booking section on the homepage of the airline.
  5. Enter your PNR number and surname as per the ticket.
  6. Click on the continue option and proceed to the change/modify option.
  7. Make the desired changes to your flight, such as the date, seat, meal preferences, and more.
  8. Save the changes you have made, and the airline will send you a new ticket reflecting the modifications. You will receive the updated ticket via email.

Change Your Austrian Airlines Ticket Via a Call

If you prefer to speak with a customer care representative for assistance, you can easily change your Austrian Airlines ticket by making a phone call. Follow these steps:

  1. Call the local office of Austrian Airlines.
  2. You will be connected to a customer care representative who will guide you through the change process.
  3. Explain the changes you wish to make, and provide your PNR number and flight details for verification.
  4. The representative will check your eligibility according to the Austrian Airlines flight change policy.
  5. If applicable, you will be required to pay the change fee or the difference in the flight fare.
  6. Once the payment is made, the airline will issue you a new ticket with the updated changes. Note that a small service charge may apply in addition to the change fee.

Change Your Austrian Airlines Flight Ticket at the Airport

If you prefer a more traditional approach, you can visit the ticket office of Austrian Airlines at the airport to make changes to your flight ticket. Here’s how:

  1. Check-in at the airport and proceed to the ticket office of Austrian Airlines.
  2. Wait for a representative to approach you and assist you with the change procedure.
  3. Provide the representative with the necessary information related to your flight.
  4. Clearly communicate the desired changes to avoid any confusion or misunderstandings.
  5. The representative will make the changes based on your eligibility and inform you about any applicable change fee or service charge as per the Austrian Airlines flight change policy.

Austrian Airlines Ticket Change Fee

While Austrian Airlines offers flexibility in changing flight tickets, there may be certain fees involved depending on the specific circumstances. Here’s what you need to know about the ticket change fees:

  • For changes made outside the 24-hour window, a small fee of 30 EUR is applied for rebooking, in addition to the difference in fares between the original and new flights.
  • Non-refundable tickets cannot be changed. In such cases, you would need to cancel your ticket and book a new one.
  • The cancellation charges for non-refundable tickets depend on various factors such as the destination, type of travel (domestic or international), class of the ticket, and more.
  • If you seek assistance from a customer service executive for making changes, a small service charge ranging from 10 to 20 EUR may be applied.
  • If you rebook a ticket and later decide to cancel it, no refund will be initiated, and the entire amount will be nullified.
  • The change fee must be paid using the same method used for ticket booking, but you may request alternative payment options through the airline.

It’s essential to note that Austrian Airlines typically charges lower change fees for domestic flights compared to international flights.

Austrian Airlines Date Change Policy

Austrian Airlines allows passengers to change the date of their flights, providing flexibility in their travel plans. However, there are certain guidelines to keep in mind:

  • Date changes must be made at least 7 days before the departure date to allow the airline to accommodate the request.
  • If changes are made outside the free change window, the passenger will be charged the change fee along with the fare difference between the original and new flights.
  • Date changes are subject to seat availability. If the flight is fully booked, date changes may not be possible.
  • Complimentary services provided for the original flight, such as food and beverages, may not be available for the new date. Passengers cannot claim the same services for the changed flight.

Austrian Airline Name Change Policy

In case of any typing errors or incorrect names on the ticket, Austrian Airlines allows passengers to change their names. However, there are certain limitations and procedures to follow:

  • Changing the identity on the ticket and reselling it is not permitted.
  • To change the name on a ticket, passengers must provide proper documentation and a letter explaining the name change request to the airline via email at [email protected]
  • Not all tickets are eligible for name changes, so passengers should verify their eligibility before proceeding with the alteration.
  • Austrian Airlines does not provide any discounts for name changes, and passengers are responsible for paying the associated charges.

Austrian Airlines Seat Change Policy

Austrian Airlines makes it easy for passengers to change their seats, allowing them to choose their preferred seating arrangements. Here’s what you need to know about the seat change policy:

  • Passengers have the option to select their seats at the time of booking. If not chosen during the booking process, seats can be reserved at a later time before the departure.
  • Seat changes can be made both online and offline, providing flexibility and convenience.
  • Passengers can request seat changes through the ground staff at the airport, but availability is subject to seat availability.
  • Passengers are allowed one free seat change. Additional changes may incur a small fee.
  • Some seats, such as emergency exit seats, are reserved for special passengers, and passengers cannot choose these seats unless they meet the specific requirements.

Frequently Asked Questions: Austrian Airlines Flight Change Policy

To provide further clarity on Austrian Airlines’ flight change policy, let’s address some frequently asked questions:

1. Can I change my meals on Austrian Airlines for free?

Yes, changes to meals can be made for free if done within 24 hours of booking. However, meal choices may be subject to availability based on the airfare and specific ticket conditions. It’s recommended to check the available meal options at the time of booking.

2. What happens if Austrian Airlines delays my flight?

If Austrian Airlines cancels your flight, you will be provided with two options. You can either cancel your ticket and receive a full refund or opt to fly on the next available alternate flight arranged by the airline. If you have incurred any expenses for meals or accommodations due to the delay or cancellation, you can submit the receipts to the airline for reimbursement.

3. Does Austrian Airlines allow changes to the destination?

Yes, passengers are allowed to change both the source and destination of their flights. However, changing the destination will incur a small fee, regardless of the free change window. It’s important to note that changes are subject to availability, and the airline reserves the right to deny certain changes based on specific circumstances.

4. Until when can I make a name change with Austrian Airlines?

Austrian Airlines allows name changes up to 2 hours before the estimated time of departure. After that time, no changes can be accommodated, and passengers would need to cancel their ticket and book a new one. To avoid any additional charges, it is advisable to make any necessary name changes within 24 hours of booking.

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