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When it comes to air travel, unexpected delays and cancellations can greatly disrupt your journey. However, if you were flying with Aurigny Air Services from a European airport, you may be entitled to compensation under EU law. You through the process of claiming compensation for flight delays and cancellations with Aurigny Air Services. We’ll explore the eligibility criteria, the steps involved in filing a claim, and the amount of compensation you may be entitled to receive.
Understanding Aurigny Air Services Compensation
Flight Delay Compensation
Aurigny Air Services, like all airlines operating from European airports, must adhere to EC 261, a European law designed to protect air passengers’ rights in the event of flight delays. According to this law, if your flight with Aurigny Air Services is delayed by 3 hours or more, the airline may be obligated to compensate you.
Under EC 261, airlines are also required to provide passengers with essential amenities such as food, drink, and access to communication during a flight delay. They must further offer accommodation and alternative flights if necessary. To determine if you’re eligible for compensation, it’s essential to check if your arrival at the destination was delayed by 3 hours or more.
Flight Cancellation Compensation
In the case of flight cancellations, EC 261 protects passengers from last-minute disruptions. If Aurigny Air Services cancels your flight less than 14 days before the scheduled departure from a European airport, you may be entitled to compensation. However, there are exceptions if the airline can prove that the cancellation was due to extraordinary circumstances beyond their control.
Aurigny Air Services will either have to ensure you reach your final destination or offer a full refund for the canceled flight. If they provide an alternative flight that arrives at a similar time to the original one, they may not be required to provide compensation.
Eligibility for Compensation
European Law and Air Passenger Rights
As a non-European airline, Aurigny Air Services complies with European laws when departing from a European airport. This means that passengers flying with Aurigny Air Services from a European airport are protected by EC 261. This law grants passengers the right to claim compensation for flight delays, flight cancellations, and overbooking if the airline is responsible for the issues.
However, it’s important to note that passengers traveling to the EU on Aurigny Air Services flights from non-European airports are not covered by EC 261. In such cases, passengers need to refer to the air passenger rights applicable to their specific situation.
Aurigny Air Services’ Compliance with EC 261
Aurigny Air Services, as the premier airline in the Channel Islands, places a strong emphasis on complying with European laws. With over 50 years of experience in the aviation industry, Aurigny Air Services is committed to offering exceptional service, comfortable seating, and a reliable fleet of aircraft.
Claiming Compensation for Aurigny Air Services Flight Delays
The Importance of Checking Eligibility
If your Aurigny Air Services flight arrived at the destination over 3 hours late, it’s crucial to check if you’re eligible for compensation. We, the leading advocate for air passengers’ rights, provides a compensation check tool that can quickly confirm your eligibility. They have a team of air passenger rights experts who will assess your delay time and determine if any extraordinary circumstances may impact your claim.
How to Claim Compensation
To claim compensation for an Aurigny Air Services flight delay, you can use the online claims process. The process is straightforward and user-friendly, allowing you to submit all the necessary details and documentation to support your claim. They will handle the communication with Aurigny Air Services on your behalf, ensuring a smooth and efficient claims process.
Time Limit for Submitting Claims
According to EC 261, passengers can usually claim compensation for flights that were delayed within the past 3 years. File your claim promptly to avoid missing the deadline. They can assist you in determining the eligibility of your claim and the time limit for submission.
Aurigny Air Services Flight Cancellations and Compensation
EU Protection for Passengers
In the case of flight cancellations by Aurigny Air Services, EU law provides protection for passengers. If the airline cancels a flight less than 14 days before the scheduled departure from a European airport, passengers may be eligible for compensation. This compensation can amount to up to $700 per person.
Exceptions to Compensation
Airlines are not required to provide compensation for flight cancellations if they can prove that the cancellation was due to extraordinary circumstances beyond their control. These circumstances may include severe weather conditions, political unrest, or security concerns. If Aurigny Air Services can demonstrate that the cancellation was caused by such circumstances, they may not be obligated to provide compensation.
Alternative Flight Options
Airlines, including Aurigny Air Services, have the option to offer alternative flights to passengers in the event of a cancellation. If the alternative flight arrives at a similar time to the original one, the airline may not be required to provide compensation. However, if the alternative flight significantly delays the passenger’s arrival, they may still be eligible for compensation.
Calculating Aurigny Air Services Flight Compensation
Compensation Amounts Based on Distance
The amount of compensation you may be entitled to receive from Aurigny Air Services depends on the distance of your flight. EC 261 specifies different compensation amounts based on the distance traveled:
- Flights under 1,500 km: Up to €250 per person
- EU flights >1,500 km: Claim up to €400/person.
- Non-EU flights 1,500 – 3,500 km: Claim up to €400/person.
- Non-EU flights >3,500 km: Claim up to €600/person
It’s important to note that these values are specified in euros as outlined in EC 261. we provide a free compensation calculator that can help you determine the exact amount you may be entitled to receive.
Exceptions and Special Circumstances
Like any law, EC 261 has exceptions and special circumstances that may impact the amount of compensation owed in individual cases. Compensation calculator takes these factors into account, providing an accurate estimation of the compensation you may be entitled to.
Aurigny Air Services and European Airports
EC 261 Coverage for Departing Flights
Aurigny Air Services flights departing from European airports are covered by EC 261. This means that passengers departing from European airports have the right to claim compensation for flight delays and cancellations under the provisions of this law.
No Coverage for Arriving Flights
Passengers arriving at EU airports on Aurigny Air Services flights from non-European airports are not covered by EC 261. In such cases, passengers need to refer to the air passenger rights applicable to their specific journey and destination.
About Aurigny Air Services
Exceptional Service and Comfort
Aurigny Air Services takes pride in offering exceptional service, comfortable seating, and a reliable fleet of aircraft. As the flag carrier for Guernsey, the airline is committed to providing top-notch service to all passengers. With over 50 years of experience in the aviation industry, Aurigny Air Services has built a reputation for excellence.
Destination Options and Fare Classes
Aurigny Air Services operates flights to and from various destinations, including London Gatwick, Manchester, Bristol, East Midlands, and more. The airline understands that every traveler is unique, which is why they offer a range of fare classes to suit different needs and budgets. From Economy to Business, passengers can choose the level of service that best meets their requirements.
Aurigny Passport Frequent Flyer Program
Aurigny Air Services offers a frequent flyer program called Aurigny Passport. This program rewards loyal customers with exclusive benefits and perks. Passengers can earn points for each flight and redeem them for various rewards, such as upgrades, lounge access, and priority boarding.
