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The following post provides a comprehensive overview of the Aurigny Air cancellation policy. We will explore the rules, guidelines, refund process, cancellation fees, and procedures to cancel a flight with Aurigny Air. Whether you need to change your travel plans or simply want to understand the cancellation process, this guide will equip you with all the information you need.
Aurigny Air Flight Ticket Cancellation Policy
Aurigny Air provides its passengers with the ultimate freedom and flexibility to cancel their bookings at any time while retaining the booking value. Let’s take a closer look at the rules and guidelines associated with their cancellation policy.
For tickets purchased on the airline’s website, you can cancel within 24 hours of booking without incurring any penalty. However, please note that the departure date must be booked at least 7 days in advance at the time of cancellation. Additionally, if you have a Flex fare, it is essential to cancel your reservation at least 2 hours before the scheduled departure to avoid any no-show penalty.
Once you have requested the cancellation of your booking, please be aware that the application cannot be reversed. To ensure a smooth cancellation process, you will receive an auto-confirmation reply with a summary of your request. If you don’t receive the auto-response, we recommend submitting the cancellation request again.
Aurigny Air 24 Hour Cancellation Policy
If you wish to cancel your reservation within 24 hours of booking, Aurigny Air offers a full refund of the ticket cost or the option to nullify the transaction. To be eligible for a full refund within this timeframe, please ensure that the scheduled departure date is booked at least 7 days ahead of the time of cancellation.
To claim your refund, the flight must be operated and marketed by Aurigny Air, and the reservation should not exceed 9 passengers in a single PNR. Please note that tickets purchased with travel credit coupons or reward miles are not eligible for a refund within 24 hours.
How to Cancel an Aurigny Air Flight Ticket?
Aurigny Air provides two convenient methods for canceling your flight: online and over the phone. Let’s explore both options in detail.
Canceling an Aurigny Air Flight Ticket Online
If you purchased your booking through the Aurigny Air reservation portal and have either purchased the Flex fare or are canceling within 24 hours of purchase, you can cancel your flight online. Follow these steps to initiate the cancellation process:
- Visit the official Aurigny Air website at aurigny.com https://www.aurigny.com/ and navigate to the “Manage” tab on the homepage.
- On the “Manage My Booking” page, enter your six-digit booking reference and the main passenger’s surname.
- Select the flight you wish to cancel, and the refund amount will be displayed on the screen.
- The Aurigny Air cancellation fee will not be charged upfront. Instead, it will be imposed on the booking value, and the cost will be generated and displayed on the screen.
- After canceling your flight, you will receive an auto-generated email providing a summary of your request. The airline will process the refund within 10-15 business days.
Canceling an Aurigny Air Flight Ticket over the Phone
If you have a booking with multiple passengers and need to cancel the reservation for an individual, if the airline cancels your flight, or if you face difficulties navigating the website, you can reach out to the Aurigny Air customer service team over the phone. Simply dial the Aurigny Air flight ticket cancellation phone number, and an executive will assist you in canceling your booking.
Aurigny Air Refund Policy
To understand the refund process for an Aurigny Air flight booking, it’s essential to know a few key details. Here’s what you need to consider before claiming a refund:
- The refund can be processed through various channels, including the Aurigny Air Ticket Service Center, the airline’s branch office, the official airline’s website, or through the online travel agency, depending on where you booked your flight.
- Only the ticket holder can submit a refund request. If the reservation was booked by someone else, specific documents are required for the refund application, such as the booking itinerary and receipt, the cardholder’s photo ID, a power of attorney written by the customer, and proof of family document if the cardholder is a family member.
- For tickets purchased with cash, the refund amount will be issued via a bank transfer directly into the passenger’s account.
- Aurigny Air booking purchases made with credit/debit cards are not refundable in cash. Instead, the airline will process the refund directly into the passenger’s credit card account.
Aurigny Air Cancellation Fees
As part of the Aurigny Air cancellation policy, the airline imposes a cancellation fee only for the Flex fare. This fare is the only refundable option among the three fares offered by the airline. Take a look at the comparison below:
| Fare Type | Refundable | Cancellation Fee (in USD) | Cancellation after Flight Departure |
| Light Fare | No | Not Applicable | Restricted |
| Smart Fare | No | Not Applicable | Restricted |
| Flexi Fare | Yes | 75 | Permitted. Fee of 150 USD |
The Flexi Fare allows you to cancel your ticket booking without incurring a hefty price tag. This cancellation policy ensures that you have the freedom and flexibility to make changes to your schedule, even at the last moment. If you find yourself running late for your flight, rest assured that there is no need to pay any additional surcharge or penalty fee from your pocket. However, it is crucial to make your cancellation at least 2 hours before the scheduled departure.
Frequently Asked Questions – FAQs
Q: How much does it cost to cancel a flight with Aurigny Air?
A: The airline levies a cancellation fee of 75 USD per passenger per booking for the Flex fare. This fare is the only refundable option among the three fares offered by Aurigny Air. If you cancel your flight after departure, the airline charges a cancellation fee of 150 USD.
Q: How can I cancel my Aurigny Air flight booking?
A: If you purchased your booking through the Aurigny Air reservation portal, and you have either purchased the Flex fare or are canceling within 24 hours of purchase, you can cancel your flight online. However, if you have a booking with multiple passengers, need to cancel for an individual, or face difficulties navigating the website, you can reach out to the airline’s executive at the Aurigny Air flight ticket cancellation phone number.
Q: What should I do if my flight is canceled by Aurigny Air?
A: In the event that your flight is canceled by Aurigny Air, we recommend reaching out to the airline’s flight executive at the Aurigny Air cancel flight phone number for further assistance.
Q: Can I cancel my flight within 24 hours of purchase?
A: You have the flexibility to cancel your reservation within the initial 24 hours after booking. Aurigny Air provides a full refund of the ticket cost or the option to nullify the transaction within this timeframe. To be eligible for a full refund, please ensure that the scheduled departure date is booked at least 7 days ahead of the time of cancellation.
