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If you are planning to book a flight with AirExplore. It’s essential to understand the airline’s cancellation policy before making any reservations. Cancellation charges on airline tickets can vary depending on various factors such as the class of travel, points of origin and destination, and more. To ensure a hassle-free experience, it’s crucial to read the fine print and familiarize yourself with the AirExplore cancellation guidelines and refund policy. Here, we will cover all the essential information you need to know about the AirExplore cancellation policy, including flight cancellation guidelines, refund procedures, cancellation fees, and more.
AirExplore Flight Cancellation Guidelines
As per the AirExplore cancellation policy, if you receive information about your flight cancellation, you have several options to choose from:
- Reschedule: You can choose a new date and time on the same route without incurring any additional cost. However, you are not allowed to alter the travel route.
- Travel Credit Voucher: If you prefer to fly on a different date or time, you can request to convert your booking value into a travel credit voucher. This voucher remains valid for one year from the date of issue.
- Refund: If you decide to cancel your flight, you can avail a refund on the unused travel segments. The good news is that no cancellation fees will apply in this case.
It’s important to note that different fare types have varying cancellation rules:
- The FIX1 and FIX fares are non-refundable and cannot be canceled for a voluntary refund outside of 24 hours from the booking time.
- The FLEX fare can be voided for a fee and needs to be canceled at least one hour before the flight departure.
- Cancellation requests are restricted after the scheduled flight departure and are applicable for all ticket types.
AirExplore 24-Hour Cancellation Policy
AirExplore offers a 24-hour cancellation policy that allows you to claim a full refund on your ticket if you cancel within 24 hours of purchase, regardless of the fare type and class of service booked. To be eligible for a full refund within the 24-hour window, you need to fulfill the following conditions:
- The ticket must be booked through airexplore.com, customer service, or the airport city ticket office.
- The departure date must be booked at least one week in advance.
- The flight must exclusively be handled by AirExplore.
How to Cancel an AirExplore Flight Ticket?
Canceling an AirExplore flight ticket is a straightforward process. You have two options: canceling online or canceling over the phone.
Cancel AirExplore Flight Ticket Online
If you purchased your booking through the airline’s official website, follow these steps to cancel your flight online:
- Go to airexplore.sk and navigate to the ‘Find Reservation’ page.
- Enter the booking reference and the last name of the passenger in the required fields.
- Once you’re on the reservation page, select the flight itinerary that you wish to cancel.
- The refund amount will be displayed next to the flight segment, adjusted after applying the AirExplore cancellation fee based on the fare rules.
- Cancel your flight to initiate the refund process. The refund amount will be credited back to your original payment method within two weeks.
Cancel AirExplore Flight Ticket over the Phone
If you purchased your flight at the airport counter or prefer to cancel over the phone, you can call the AirExplore flight cancellation phone number. Ensure that you have your booking reference or flight ticket details ready, as the airline’s representative will need them to access your reservation. Please note that an airline cancellation penalty may apply in this case.
AirExplore Refund Policy
To understand the AirExplore refund policy, it’s important to know that the airline will refund a ticket or any unredeemed portion as per the applicable fare conditions. Please consider these important points:
- The airline will refund a ticket to the person who made the payment, provided that the relevant documents justifying the proof of payment are submitted.
- If you hold a non-refundable fare, only the person who directly purchased the reservation can claim a refund if the portion of the fare is eligible for it.
- Refunds are applicable only to unredeemed flight tickets.
- If you purchased the flight ticket with a credit/debit card, the airline will process the refund within 7-10 business days.
- For flight tickets purchased with cash or bank transfer, the airline will issue a check, which will be processed within 15-20 working days.
- It’s important to note that no refund requests will be entertained if you cancel the reservation after the scheduled departure.
AirExplore Cancellation Fee
According to the AirExplore cancellation policy, the airline assesses a cancellation fee only after 24 hours from the date of booking. Let’s take a look at the cancellation fees associated with different fare types:
|Fare Type||Cancellation within 24 hours||Cancellation outside 24 hours (in USD)||No-show cancellation|
|FIX1 Fare||Not Allowed||Not Allowed||Not Allowed|
|FIX Fare||Not Allowed||Not Allowed||Not Allowed|
|FLEX Fare||Yes||100||Not Allowed|
It’s crucial to check the AirExplore website for the most up-to-date cancellation policy before making any reservations. While the AirExplore cancellation policy offers flexibility and ease of cancellation, it’s worth noting that other airlines also offer sought-after and flexible cancellation policies.
The AirExplore cancellation policy ensures that customers do not bear any extra burden when canceling their tickets within the specified time frame. You can even cancel your flight within 24 hours of the travel date without incurring any penalties or losing your money. Simply contact their customer service, and they will guide you through the refund process swiftly and efficiently.
Frequently Asked Questions – FAQs
What is the AirExplore cancellation fee?
The AirExplore cancellation fee depends on the fare type. The FIX1 and FIX fares are non-refundable and do not allow cancellation before or after the scheduled departure. The FLEX fare, on the other hand, is refundable but incurs a cancellation fee of 100 USD per passenger per booking if canceled outside of 24 hours from the purchase time.
Is it possible to cancel the flight within a 24-hour window?
Yes, AirExplore allows you to claim a full refund on your ticket if you cancel within 24 hours of purchase, regardless of the fare type and class of service booked. To be eligible for a full refund within this window, the departure date must be booked at least one week in advance.
What if AirExplore cancels my flight?
If your flight is canceled by AirExplore, you can contact the airline’s cancel flight phone number to reschedule the flight segment for a different travel date or time. In such cases, no cancellation fees will apply.
How can I request a flight cancellation with AirExplore?
If you purchased your flight at the airport counter or are unsure how to cancel your flight online, you can call the AirExplore flight cancellation phone number for assistance. If you made your booking through the airline’s official website, you can cancel your flight using the ‘Find Reservation’ page.