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Key Highlights of AirAsia Flight Change Policy
Understanding AirAsia flight change policy is crucial to avoid any unexpected fees or complications. Here are the key highlights:
- Unauthorized Portals: If you book your AirAsia flight through an unauthorized portal, be aware that the airline will charge the full ticket fare as a change fee.
- Low Fare and Value Pack Tickets: Passengers holding Low Fare and Value Pack tickets will need to pay a ticket change fee if they make changes after the risk-free period. However, any unused portions of the ticket can be refunded and used for future flights within one year from the original journey date.
- Non-Refundable Tickets: Passengers with non-refundable tickets will not receive any refunds, and the entire ticket value will be charged as the AirAsia change flight fee.
- Premium Flex and Premium Flatbed Tickets: Passengers holding Premium Flex and Premium Flatbed tickets can make modifications for free, even after the risk-free period has lapsed. Additionally, if AirAsia cancels a flight for technical reasons, passengers with these ticket types are eligible for a full refund and the option to reschedule their trip for free.
Now that we’ve covered the key highlights, let’s explore the specific policies for different ticket types in more detail.
AirAsia Flight Change Policy for Low Fare and Value Pack Tickets
Passengers holding Low Fare and Value Pack tickets need to be aware of the following policies:
- Change Fees: If the risk-free period has expired, passengers with Low Fare and Value Pack tickets must pay a change fee to modify their booking.
- Zero Change Fee: However, there is an exception to this rule. Passengers with Low Fare and Value Pack tickets can make changes without any change fee if the booking date is the same as the change date.
It’s important to note that AirAsia flight change policy for Low Fare and Value Pack tickets aims to provide flexibility while still ensuring the airline’s operations run smoothly.
AirAsia Flight Change Policy for Premium Flex and Premium Flatbed Tickets
Passengers holding Premium Flex and Premium Flatbed tickets enjoy greater flexibility when it comes to changing their flights. Here’s what you need to know:
- Free Changes: Premium Flex ticket holders are entitled to two free changes to their scheduled ticket, while Premium Flatbed ticket holders can make an unlimited number of free changes.
- Service Fees: When making changes through offline channels, such as the AirAsia counter or customer service number, passengers with Premium Flex and Premium Flatbed tickets may be required to pay service fees in addition to the change fee.
- No Change Flight Date Charges: Even if changes are made after the risk-free period, passengers with Premium Flex and Premium Flatbed tickets are not required to pay any AirAsia change flight date charges.
These ticket types provide passengers with the utmost flexibility, allowing them to modify their flights without incurring additional fees in most cases.
How to Make Changes to Your AirAsia Flight
AirAsia offers multiple methods for passengers to make changes to their flights. Whether you prefer online or offline channels, AirAsia provides convenient options for modifying your booking. Let’s explore the two ideal ways to make changes:
Online
Making changes to your AirAsia flight online is a straightforward process. Follow these steps:
Official Website:
- Visit the official AirAsia website and go to the BIG Member login page.
- Log in using your credentials and navigate to the My Bookings section.
- Select the flight you wish to modify and make the necessary changes, such as adjusting the journey date or selecting a new flight.
- If applicable, choose any add-ons you require.
- Pay the AirAsia flight date change fee or fare difference using debit card, credit card, PayPal wallet, or other available payment methods.
- Once the payment is complete, you will receive a message confirming the successful transaction.
Mobile App:
- Open the AirAsia mobile app and log in using your account credentials.
- Enter the confirmation code and passenger’s last name.
- Choose the flight you want to modify and make the necessary changes, such as adjusting the date, time, flight, or cabin class.
- Tap on the Edit icon to make the required modifications.
- Pay the AirAsia change flight fee using the available payment methods.
- After completing the payment, you will receive a confirmation email on your registered ID.
Offline
If you prefer to make changes offline, AirAsia offers two main methods:
AirAsia Counter:
- Visit the AirAsia counter and provide your BIG Member login credentials.
- Inform the agent of the modifications you wish to make.
- Fill out the change form with all the required details.
- The agent will check for availability and request payment for the change fee.
- Pay the change fee to collect your ticket.
Customer Service Number:
- Dial the toll-free customer service number and select your preferred language.
- Provide the agent with the necessary information, such as your booking details and desired modifications.
- The agent will fill out the form on your behalf and ask you to pay the change fee.
- Once the payment is complete, you will receive your e-ticket via email.
It’s important to note that when making changes offline, a service fee may be charged in addition to the AirAsia change flight fee.
Frequently Asked Questions about AirAsia Flight Change Policy
How to change the destination of an AirAsia booking over the phone?
To change the destination of your AirAsia booking over the phone, dial the customer service number and provide the necessary details. You will be required to pay the AirAsia change flight fee according to the airline’s rules.
Can I change seats after web check-in at AirAsia?
Yes, you can change seats after web check-in. However, you will need to contact AirAsia officials for assistance. Please note that changing seats may incur a 20% to 30% AirAsia change flight fee.
How much does AirAsia charge for rebooking?
Before the pandemic, AirAsia charged a change flight fee of 20% to 30%. However, due to the impact of the pandemic, AirAsia has introduced a zero change fee policy. Passengers whose travel falls within the specified period are eligible for this zero change scheme.
Can I change my AirAsia itinerary after booking?
Yes, you can change your AirAsia itinerary after booking. For detailed information on how to proceed, contact AirAsia officials through the customer service number, live chat feature, or by visiting the official outlets.
How to change the date of birth on an AirAsia flight?
To change the date of birth on an AirAsia flight, contact AirAsia officials through the customer service number. They will guide you through the necessary steps to update your information.
How to change flights with an AirAsia Premium Flex ticket?
Passengers with AirAsia Premium Flex tickets can change flights using both online and offline methods. Follow the instructions provided earlier in this article for making changes to your booking.
