Airlines Reservations
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Planning a journey can be exciting, but sometimes unforeseen circumstances can disrupt your travel plans. That’s why Air Tahiti Nui offers a comprehensive and transparent cancellation policy that provides passengers with the flexibility they need. Air Tahiti Nui’s cancellation policy, helping you navigate the terms and conditions, cancellation penalties, and refund guidelines. Discover how Air Tahiti Nui stands out as a reliable and passenger-centric airline choice.
Air Tahiti Nui Flight Cancellation Terms and Conditions
Air Tahiti Nui’s cancellation policy is designed to accommodate various scenarios while ensuring passengers can modify or cancel their travel plans with ease. Here are the key aspects of the cancellation policy:
Unused/Unflown Part of the Itinerary
The cancellation policy applies to the unused or unflown segments of your flight itinerary. Whether your plans change or you’re unable to embark on a specific flight, Air Tahiti Nui aims to provide solutions that maintain the value of your ticket.
Hold on Bookings
If you’ve placed a hold on an Air Tahiti booking and haven’t completed the payment within 72 hours before departure, the reservation will be automatically canceled without any charges.
Advance Notice for Cancellation
To avoid late cancellation fees and allow other passengers the opportunity to occupy your seat, it’s recommended to cancel your reservation at least 48 hours before departure.
Validity of Reming Trip Segments
Unused segments of a round trip are valid for up to one year from the date of cancellation, providing you with flexibility in rebooking your travel.
Partner and Codeshare Airlines
It’s important to note that Air Tahiti Nui’s cancellation policy is not applicable to flights operated by partner or codeshare airlines.
Weather-Related Cancellations
Reservations canceled due to weather conditions within 24 hours before the scheduled departure are eligible for a refund.
Check-In and Cancellation
If you’ve already completed the check-in process and need to cancel your flight, reaching out to Air Tahiti Nui’s customer service is the necessary step.
Online Cancellation
For convenience, online cancellation must be performed for all passengers included in the booking. Applicable fees will be assessed based on the fare rules associated with each flight segment.
No-Show Policy
In the event of a no-show, a 100% cancellation fee will be applied.
Air Tahiti 24 Hour Cancellation Policy
Air Tahiti Nui offers a 24-hour cancellation policy that allows passengers to cancel their flights within 24 hours of booking without incurring any cancellation penalties. This rule only counts if you meet these requirements:
Eligibility Criteria
- Flight must be canceled within 24 hours of booking.
- Flight must be purchased through the airline’s official website or direct sales channels.
- The scheduled departure date must be at least 7 days away.
- Book a flight for a maximum of 9 passengers.
- Air Tahiti Nui is the required validating carrier.
Benefits of the 24 Hour Cancellation Policy
Passengers who meet the eligibility criteria can enjoy the following benefits:
- Full refund for the canceled flight.
- Flexibility to change flights without a change fee or fare difference.
Air Tahiti Nui Cancellation Policy in the Era of COVID-19
The global pandemic has brought unprecedented challenges to travel plans. Air Tahiti Nui acknowledges these circumstances and offers alternatives for changing or canceling travel arrangements due to COVID-19. Consider these key points:
Flexible Change and Cancellation
- Cancellation or changes due to COVID-19 depend on the scheduled departure date.
- Changes to bookings are allowed if the flight has not been canceled by the airline.
- Travel date changes are possible without penalty, although fare differences may apply.
- Full value of the ticket can be utilized to alter origin and destination points for Air Tahiti Nui-operated flights.
Rebooking Process
To rebook your travel:
- Access the My Booking page using your reservation PNR and passenger’s last name.
- It is necessary that Air Tahiti Nui serves as the validating carrier.
- Flight journey must not have commenced.
- No special services requested (e.g., special meal, unaccompanied minor).
Credit Voucher Option
Postponing your travel? Opt for a credit voucher:
- Voucher can be used within its validity period.
- Excess voucher value can lead to additional vouchers or fare difference payment.
- Apply for a refund within the travel voucher’s validity term, as per Air Tahiti Nui’s cancellation policy
Cash Refund Possibility
Check your ticket’s terms for eligibility:
- Only tickets with refundable fare conditions are eligible for cash refunds.
- Refund applicable on unused portion of the flight segment.
- Credit card payments will be refunded using the original method of payment.
How to Cancel Your Air Tahiti Nui Flight Booking
Air Tahiti Nui provides multiple options for canceling flight bookings:
Online Cancellation
- Visit the airline’s website and navigate to the My Booking section.
- Enter booking reference and passenger’s last name.
- Select the flight segments to cancel.
- Refundable fare displays refund amount.
- Confirm selection for refund processing (7-10 business days).
- Applicable to all passengers in the booking.
Phone Cancellation
- Non-refundable fare cancellation or single passenger reservation cancellation can be requested by calling Air Tahiti Nui customer support.
- Note: Cancellation fees may apply.
Air Tahiti Nui Cancelled Flights Policy
At Air Tahiti Nui, passenger safety and smooth travel are top priorities. While flight disruptions and cancellations can occur, the airline strives to minimize impact and arrange alternate flights promptly. If your flight is canceled or delayed:
- Receive SMS/email notifications.
- Air Tahiti Nui mobile app provides real-time updates.
- Kindly access the airline’s website to check the flight status.
- Call the Air Tahiti Nui call center for schedule and arrival details.
Compensation for Air Tahiti Nui Cancelled Flights
In case of flight cancellation, delay, or denied boarding, Air Tahiti Nui’s policy ensures compensation and refund of unused ticket portions. Compensation varies based on flight distance and duration of delay:
Flight Delay Compensation (USD):
- 3500 km or more: $400 (delay ≥ 4 hours)
- 1500 – 3500 km: $300 (delay ≥ 3 hours)
- Less than 1500 km: $150 (delay ≥ 2 hours)
Denied Boarding Compensation (USD):
- Up to 1500 km: $150
- 1500 – 3500 km: $300
- More than 3500 km: $400
Flight Cancellation Entitlements:
- Cancellation notified ≥ 7 days before departure.
- Cancellation within 14 – 7 days before departure, if flight leaves ≤ 2 hours earlier.
- Cancellation < 7 days before departure, if flight leaves ≤ 1 hour earlier.
Air Tahiti Refund Policy
Air Tahiti Nui’s refund policy ensures clarity and fairness:
- Full refund within 24 hours of booking.
- Refund provided to ticket holder or payer upon presentation of proof.
- Refund applicable on unused travel voucher or flight booking.
- No refund after ticket validity expiry.
- Fare type and class influence refund eligibility.
- Unused portion of fare subject to refund.
