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Air Sinai is committed to providing its passengers with a clear and transparent cancellation policy. Understanding the rules and guidelines surrounding flight cancellations can help travelers make informed decisions and minimize any potential inconvenience. We will explore Air Sinai’s cancellation policy, including fees, refund procedures, and how to cancel a flight. Whether you’re booking a Best Offer Fare or a Platinum Fare, we’ve got you covered.
Air Sinai Ticket Cancellation Policy
When it comes to canceling or changing your Air Sinai flight, it’s essential to be aware of the airline’s cancellation policy. Here are some key points to keep in mind:
- Cancellation Fee: If you decide to cancel your flight with Air Sinai, a cancellation fee will apply. Please note that the cancellation penalty is non-refundable after payment.
- Non-Refundable Reservations: All flight reservations made with Air Sinai are non-refundable and non-exchangeable, subject to a cancellation charge of 100% of the booking value.
- Refundable Reservations: However, if you cancel your flight within 24 hours of purchase, your reservation is refundable. This policy applies to all fare types and classes of service.
Now let’s delve into the cancellation policy based on different fare types offered by Air Sinai:
Air Sinai Best Offer Fare
- Cancellation not permitted before or after the scheduled departure.
- Flight changes are allowed up to 24 hours before the scheduled departure, but an airline change penalty may apply.
Air Sinai Good Deal Fare
- An Air Sinai cancellation fee may apply if you decide to cancel the flight at any time before the scheduled departure.
- No show cancellation is not permitted.
Air Sinai Fully Flex
- Air Sinai allows cancellation free of charge for Fully Flex fare types.
- Cancellation is permitted after the scheduled departure, subject to the airline’s penalty.
Air Sinai Comfort Zone
- Air Sinai permits cancellation for a fee for Comfort Zone fare types.
- Cancellation is allowed after the scheduled departure, subject to the airline’s penalty.
Air Sinai Platinum
- Air Sinai allows cancellation for a fee for Platinum fare types.
- Passengers can cancel the flight after departure without incurring any airline penalties.
Air Sinai 24-Hour Cancellation Policy
Air Sinai offers a 24-hour cancellation policy that allows passengers to cancel their reservation without incurring a cancellation fee. To qualify for this policy, the following conditions must be met:
- The journey must have been booked seven days or more prior to the scheduled departure date.
- The full reservation must be canceled within 24 hours of purchase.
- The flight must be operated and marketed by Air Sinai.
Please note that the 24-hour cancellation policy does not apply to vacation packages offered by Air Sinai. If you need to cancel your reservation within 24 hours, make sure to do so through flyairsinai.com or contact Air Sinai customer service.
How to Cancel an Air Sinai Flight
Air Sinai provides two options for canceling a flight: online and through phone assistance. Let’s explore each method in detail:
Cancel Air Sinai Flight Online
If you booked your reservation on flyairsinai.com, you can cancel or change your flight online through the My Booking section. Follow these steps:
- Visit the Air Sinai website https://www.flyairsinai.com/ and navigate to the My Booking section.
- Log in to your account using your six-digit booking reference and the passenger’s last name.
- Select the flights you wish to cancel and click the ‘Cancel’ button to proceed.
- Once you have canceled the flight, you will receive a confirmation email. Keep this email for your records.
Cancel Air Sinai Flight through Phone
For reservations made through offline sales channels, such as travel agencies or other booking platforms, you can cancel your flight by calling Air Sinai customer service. Please note that a cancellation fee may apply in such cases.
Air Sinai Refund Policy
Understanding Air Sinai’s refund policy is crucial when canceling a flight. Here are some essential points to consider:
- Credit Card Payments: If you made your reservation with a credit card, Air Sinai will process the refund within 7 business days.
- Cash Payments: If your reservation was purchased with cash, the refund will be processed immediately by the airline. You will need to collect the refund from the original point of purchase.
- Third-Party Travel Agencies: If you booked your reservation through an offline or online third-party travel agency, Air Sinai is responsible for processing the refund. The airline completes the refund process within 30 business days.
- Tax and Fee Refunds: In the event of ticket cancellation or a no-show, Air Sinai will refund all statutory taxes, fees, and the passenger service fee. This policy applies to all fare types, including discounted or promotional fares.
- Credit Shell Option: Passengers have the option to keep the refund amount as a credit shell instead of opting for a cash refund.
- No Additional Service Fees: Air Sinai does not charge any additional service fees, apart from the cancellation fee, to process the refund.
- 24-Hour Cancellation Refund: Passengers can cancel their flight within 24 hours of booking and claim a full refund. Please note that the flight must originate from Cairo, Egypt (CAI).
Air Sinai Cancellation Fee
Air Sinai’s cancellation fees vary based on different fare types and cancellation timings. Here is a summary of the cancellation fees for each fare type:
Fare Type Cancellation within 24 hours of booking Cancellation outside 24 hours of booking (in USD) Cancellation after departure (in USD) Best Offer Fare Free Not Permitted Not Permitted Good Deal Fare Free 50 Not Permitted Fully Flex Fare Free Free 100 Comfort Zone Fare Free 75 150 Platinum Fare Free 100 Free Please note that Air Sinai aims to provide clear information about cancellation fees during the booking process. However, if you have any doubts or questions about the cancellation policy, please reach out to Air Sinai’s customer service for prompt assistance.
Frequently Asked Questions – FAQs
Q: What is the Air Sinai cancellation fee?
A: The cancellation fee differs based on the type of fare. For Best Offer, Good Deal, and Comfort Zone fares, the fees range from 50 to 100 USD. Fully Flex and Platinum fares have different cancellation policies, allowing free cancellations or charges of 100 to 150 USD.
Q: What is the Air Sinai 24-hour cancellation policy?
A: Air Sinai’s 24-hour cancellation policy allows passengers to cancel their reservation within 24 hours of purchase without incurring a cancellation fee. This policy applies to journeys booked seven days or more prior to the scheduled departure date.
Q: How do I cancel an Air Sinai reservation?
A: To cancel an Air Sinai reservation, you can either go online through the My Booking section on flyairsinai.com or contact Air Sinai customer service. Keep in mind that cancellation fees may apply, depending on the fare type and timing.
Q: How long does it take to process an Air Sinai refund?
A: If you paid for your reservation with a credit card, Air Sinai will process the refund within 7 business days. For reservations booked through third-party travel agencies, the refund process may take up to 30 business days.