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Planning a trip involves several factors, and sometimes unforeseen circumstances may arise that force us to cancel or reschedule our flights. In such situations, it is essential to be aware of the airline’s cancellation policy to minimize any financial loss. Air Seychelles, the national carrier of Seychelles, understands this need and has established a comprehensive cancellation policy that provides passengers with the flexibility they require. We will explore the Air Seychelles cancellation policy in detail, including the rules, refund guidelines, cancellation procedures, and more.
Air Seychelles Flight Cancellation Policy
When it comes to canceling a flight with Air Seychelles, the cancellation process varies depending on the fare rules associated with the booking class. Let’s take a closer look at the specific cancellation rules for both the Economy and Business classes.
Economy Class Cancellation
In the Economy Class, different fare basis codes determine the cancellation options. Here are the key highlights:
- Y and M Class: Passengers can cancel their tickets for free at any time before the scheduled departure.
- K, H, and L Class: Cancellations are allowed before the scheduled departure, subject to a fee of 200 USD.
- Other Fare Basis Codes: Fare classes such as V, S, G, Q, N, U, F, A, E, and O cannot be canceled within 24 hours of departure.
It’s important to note that a no-show cancellation is available for all fare classes except for A, E, and O. In such cases, passengers can cancel their bookings after the scheduled departure by paying a fee of 300 USD.
Business Class Cancellation
For Business Class passengers, the cancellation policy offers more flexibility. Here are the specific rules:
- J and C Class: Passengers can cancel their tickets for free at any time before the scheduled departure.
- D Class: Cancellations are allowed before the scheduled departure, subject to a fee of 200 USD.
- Other Fare Basis Codes: Fare classes I and P cannot be canceled within 24 hours of departure.
Similar to the Economy Class, Business Class passengers can also avail themselves of the no-show cancellation option, with a fee of 300 USD after the scheduled departure.
Air Seychelles 24 Hour Cancellation Policy
In addition to the fare class-specific cancellation rules, Air Seychelles also offers a 24-hour cancellation policy. This policy allows passengers to cancel their flights for free within 24 hours of purchasing the ticket. However, this policy is not applicable for flights originating from Tel Aviv. To qualify for this policy, the departure date must be at least 7 days in advance, and the flight must be booked through the official Air Seychelles website or mobile app.
How to Cancel an Air Seychelles Flight Ticket?
Air Seychelles provides passengers with two convenient methods to cancel their flight tickets: online cancellation and cancellation through phone. Let’s explore each option in detail.
Cancel Air Seychelles Flight Online
To cancel your Air Seychelles flight ticket online, follow these steps:
- Visit the Air Seychelles official website at book.airseychelles.com https://book.airseychelles.com and navigate to the “My Trips” section.
- Retrieve your flight booking by entering the required details.
- For cancellation, please select the flight you wish to cancel and then proceed by following the instructions provided on the screen.
- Once you confirm your selection, an auto-generated email will be sent to your registered email address.
- Please note that the airline may take 15-20 days to process eligible refunds.
Cancel Air Seychelles Flight through Phone
If you have purchased your flight ticket through a travel agency or the airline’s call center, you can cancel your flight by contacting the official Air Seychelles customer service. Be sure to have your booking details and identification information ready for verification purposes.
Air Seychelles Free Cancellation
In addition to the regular cancellation policy, Air Seychelles offers a travel protection plan that provides added flexibility and discounted cancellation penalties for certain fares. Here are the key details of the free cancellation protection plan:
- The free cancellation protection plan can be purchased at the time of flight booking through the Air Seychelles official website or mobile app.
- It is applicable only for flights within Seychelles.
- The plan covers each passenger on a per-flight segment basis, regardless of age.
- In the event of flight cancellation or disruption, passengers can claim up to 500 USD as a reimbursement.
- The plan is only applicable if the flight is canceled at least 3 hours before the scheduled departure.
Air Seychelles Cancelled Flight Compensation
Air Seychelles understands the inconvenience caused by flight delays and cancellations and provides compensation to eligible passengers. The following scenarios qualify for compensation:
- If the flight is delayed at the final destination by more than 3 hours, and the reason for the delay is within the airline’s control.
- If the airline informs passengers of a flight cancellation less than 14 days before the scheduled departure date.
The compensation amount differs according to the flight distance:
- Flights up to 1500 Km: 100 USD
- Flights between 1500 and 3500 Km: 150 USD
- Flights over 3500 Km: 225 USD
Please note that the compensation amount may be reduced by 50% if passengers are offered an alternate flight.
Air Seychelles Refund Policy
In case your Air Seychelles flight gets canceled, you may be eligible for a refund. Here are the key aspects of the Air Seychelles refund policy:
- Passengers holding canceled flight tickets have the option for unlimited date changes, subject to fare differences.
- You can request a refund for the unused flight segment.
- The refund process may take up to 6 months from the date of processing the request.
- Voluntary refunds are subject to the fare rules.
- Due to Covid guidelines, refunds for passengers who test positive or are unable to travel due to Covid restrictions will be permitted within 72 hours of the departure date, with the cancellation fee waived.
- Air Seychelles does not charge a change fee for rescheduling flights. However, fare differences may apply.
- Refund requests due to Covid restrictions can be submitted up to 7 days before the scheduled departure.
Air Seychelles Cancellation Fee Structure
To provide clarity on the cancellation fees associated with different fare classes, here is an overview of the Air Seychelles cancellation fee structure:
Cancellation Fee for Business Class:
Fare Basis for Business Class Cancellation Fee (in USD) No Show Fee (in USD) J Free 300 C Free 300 D 200 300 I Non-refundable N/A P Non-refundable N/A Cancellation Fee for Economy Class:
Fare Basis for Economy Class Cancellation Fee (in USD) No Show Fee (in USD) Y Free 300 M Free 300 K 200 300 H 200 300 L 200 300 Other Fare Basis Non-refundable N/A (Please note: The other fare basis codes in the Economy Class include V, S, G, Q, N, U, F, A, E, and O)
In summary, Air Seychelles’ cancellation policy is designed to provide passengers with the necessary flexibility in case of changes to their travel plans. By understanding the specific fare rules, passengers can make informed decisions regarding cancellations and rescheduling. Whether it’s canceling online or contacting customer service, Air Seychelles ensures a hassle-free experience for its passengers.
Frequently Asked Questions – FAQs
Q: How can I cancel my flight with Air Seychelles?
A: You can cancel your Air Seychelles flight by logging into the airline’s website and navigating to the “My Trips” section. Follow the on-screen instructions for cancellation. If you booked through a travel agency or the airline’s call center, contact the customer service of Air Seychelles for assistance.
Q: Can I cancel my flight outside of the 24-hour window?
A: Air Seychelles allows no-show cancellations for all fare classes except A, E, and O. If you decide to cancel your flight after the scheduled departure, a fee of 300 USD will apply. The same fee applies to Business Class flights.
Q: Can I cancel my flight within 24 hours of purchase?
A: Air Seychelles offers free cancellation within 24 hours of purchasing the ticket, except for flights originating from Tel Aviv. To qualify, the departure date must be at least 7 days in advance.
Q: Will I receive a refund or compensation if Air Seychelles cancels my flight?
A: If your flight is delayed by more than 3 hours at the final destination due to reasons within the airline’s control or if the airline informs you of a flight cancellation within 14 days of departure, you might qualify for compensation. The amount varies by flight distance. The compensation amount fluctuates according to the flight distance. Regarding refunds, Air Seychelles provides options for unlimited date changes and refunds for unused flight segments, subject to the fare rules and processing time.
