Air New Zealand Flight Change Policy

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Air New Zealand Limited, based in Auckland, is renowned as the flag carrier airline of New Zealand. With a fleet of 58 aircraft and a hub at Auckland Airport, the airline offers scheduled passenger flights to 20 domestic and 32 international destinations, serving over 20 countries. As the recipient of the Best Airline of 2020 award, Air New Zealand is committed to providing an exceptional travel experience to its passengers.

Changing Your Air New Zealand Flight Made Easy

Air travel plans are subject to change, and Air New Zealand understands this. Whether you need to modify your domestic or international booking, Air New Zealand’s flight change policy is designed to offer flexibility and convenience. In this comprehensive guide, we will walk you through the process of changing your Air New Zealand flight seamlessly, ensuring you enjoy a memorable trip ahead.

How to Change Your Air New Zealand Flight

Changing your flight with Air New Zealand is a straightforward process. Passengers have the option to make changes online through the official website or by contacting Air New Zealand’s office. The airline’s change flight policies are designed to make flying hassle-free, with both domestic and international bookings being easily modifiable.

Changing Flights Online

To change your flight online, simply visit the Air New Zealand official website and navigate to the “Manage Booking” section. Enter your booking reference number and family name, then click “Continue.” This user-friendly interface allows you to make any necessary changes to your ticket quickly and efficiently.

Changing Flights at the Airport

If you prefer to make changes in person, you can visit the nearest airport and approach the Air New Zealand service counter. However, it is important to note that changes must be made within a certain period before your scheduled departure. Keep in mind that a rebooking fee may be applicable, depending on factors such as the timing of the change, the new date, and ticket availability.

Third-Party Bookings

For passengers who have purchased their tickets through third-party channels such as travel agents, it is advisable to contact them directly to request any changes. They will assist you in making the necessary modifications to your Air New Zealand flight. Additionally, Air New Zealand provides schedule change notifications to passengers via their registered contact details, ensuring you stay informed throughout the process.

Air New Zealand Flight Change Fees

Air New Zealand’s flight change fees vary for domestic and international flights. Let’s take a closer look at the fee structure based on your booking type:

Domestic Flight Change Fees

When making changes to domestic flights, there may be additional charges involved. However, if you hold a flexible ticket, you can avoid any extra costs. Here’s a breakdown of the fees based on different ticket types:

  1. Flex Time Ticket:
    1. Change your flight on the same day to an earlier or later departure without any additional cost.
    1. If the change is made before the day of travel, a fee of approximately 50 NZ dollars per person per flight will apply.
  2. Flexi Date Tickets:
    1. Change your travel date without incurring any extra charges.
    1. If the new date’s ticket price is higher, you will be responsible for covering the fare difference.
  3. All Other Tickets:
    1. Change your ticket before the day of travel for a fee of $50 NZ per person.
    1. No changes are allowed on the same day as your flight.
    1. Online changes do not incur additional charges, but contacting the service center may result in a $30 NZ fee.

International Flight Change Fees

For international flights, the change process can be completed online through the Air New Zealand website or app. The fees associated with the change will be communicated to you based on your booking date and availability. To make changes online, ensure the following criteria are met:

  • Booked flights online
  • Trip originates from New Zealand
  • Check-in has not been completed
  • Not booked on a Skycouch
  • Trip does not involve multiple destinations

If you prefer not to make changes online, you can contact the Air New Zealand service center for assistance. Please note that calling the customer care service may incur small fees. However, passengers with Global Flexi tickets can make changes without any additional charges.

Frequently Asked Questions – Air New Zealand Change Flight Policy

How can I change my Air New Zealand flight?

Changing your Air New Zealand flight is a simple process that can be done online or offline. To make changes, visit the official Air New Zealand website and enter your reference number, followed by selecting the cancellation option. Alternatively, you can contact the help center for assistance, keeping in mind that a certain fee may apply when seeking assistance from a customer care executive. The Air New Zealand app also allows you to change your ticket without any cost.

Can I change my name on the Air New Zealand ticket?

Yes, you can change your name on the ticket if there are any misspellings. However, it is important to note that tickets cannot be transferred to another person’s name or sold. If you wish to cancel your ticket or change it to a different date, please refer to the Air New Zealand cancellation policy.

How to change a Flexi flight in Air New Zealand?

Flexi flight tickets can be changed in a similar manner to other ticket types. By visiting the Air New Zealand website or using the app, you can easily make the desired changes. When changing a Flexi Date Ticket, you can select a new travel date without incurring any additional charges. If the new date has a higher ticket price, you will be responsible for covering the fare difference. For Flex Time Tickets, changes made on the same day are free of charge, while changes made before the day of travel incur a fee of approximately 50 NZ dollars per person per flight.

Is Air New Zealand changing its name?

No, Air New Zealand is not changing its name. The airline is widely regarded as one of the finest in the industry and is committed to providing exceptional service to passengers worldwide. From hassle-free baggage policies to easy cancellation and flight change procedures, Air New Zealand strives to deliver the best travel experience possible.

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