Air Austral Cancellation Policy

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Air Austral cancellation policy is designed to accommodate the diverse needs of its passengers. The rules for canceling your flight vary depending on the fare type and class of service booked. Specific cancellation policy for each fare:

Loisirs Gadiamb – Economy Class

• This fare is non-refundable.
• Cancellation is applicable only on unused taxes and airport fees.
• If you miss the departure flight and are marked as a no-show, the remaining flight segments will be automatically canceled.

Loisirs Promo – Economy Class

• The fare is non-refundable and non-changeable.
• If you are unable to board the outbound flight and are marked as a no-show, the inbound flights will be automatically canceled.

Loisirs Malin – Economy Class

• Non-refundable beyond 24 hours of purchase.
• Just so you know, you can’t cancel if there’s a no-show.

Loisirs Basic – Economy Class

• Refundable with cancellation requested before the scheduled departure.
• A cancellation fee of $200 per passenger per booking applies.
• Just so you know, you can’t cancel if there’s a no-show.

Loisirs Flexi – Economy Class

• Refundable fare. A cancellation fee of $250 applies before the scheduled departure.
• No refund is permitted after a no-show.

Loisirs Flexi Plus – Economy Class

• The airline offers free refunds before the scheduled departure on all domestic and international routes.

Comfort Smart – Premium Economy Class

• A cancellation fee of $250 applies if requested before the scheduled departure.
• Cancellation is not permitted after the scheduled departure.

Comfort – Premium Economy Class

• Cancellation is not permitted before or after the scheduled departure.

Austral Promo – Business Class

• Cancellation is not permitted before or after the scheduled departure.

Austral Decouverte – Business Class

• Non-refundable fare.
• If you are unable to board the outbound flight and are marked as a no-show, the inbound flights will be automatically canceled.

Austral Smart – Business Class

• A cancellation fee of $450 applies if requested before the scheduled departure.
• No refund is permitted after a no-show.

Austral – Business Class

• Refundable fare.
• The airline allows cancellation prior to the departure of the first flight, in case of a no-show, and after the departure of the first flight. No cancellation fee will be levied.

Air Austral 24-Hour Cancellation Policy

If you have booked your flight through Air Austral, you can take advantage of their 24-hour cancellation policy. Regardless of the cabin class or class of service selected, you can request a refund within 24 hours of booking. Here’s how it works:

• Cancel Online: You can cancel your flight online by using the link in your booking confirmation email or through the My Booking section on the Air Austral website. This service is available for tickets booked on air-austral.com, Air Austral Mobile App, or through the airline’s customer service phone number.
• Refund Process: Depending on the card you used for the booking, the ticket amount will be charged but reserved. We are pleased to inform you that the reserved amount will be duly credited back to your card.
• Flight Change: Within 24 hours of booking, you can also request a flight change with Air Austral.

How to Cancel an Air Austral Flight?

Air Austral provides multiple options for canceling your flight. Whether you prefer online methods or contacting customer service, the airline is dedicated to assisting you. Here are the two primary ways to cancel your Air Austral flight:

Cancel Air Austral Flight Ticket Online

If you have a refundable fare and the flight is operated and marketed by Air Austral Airlines, you can easily cancel your flight online. Follow these steps:

• Visit the Air Austral website and access the My Booking section.
• Enter your booking details and navigate to the cancellation option.
• Review the refund amount after deducting the Air Austral cancellation fee.
• Confirm the cancellation, keeping in mind that it will apply to all passengers included in the booking.

Cancel Air Austral Flight Ticket over the Phone

If you need to cancel a flight for only one passenger in the booking or you have a restricted fare, it is best to contact Air Austral’s customer service. Call the Air Austral ticket cancellation phone number to speak with their helpful executives.

Understanding Air Austral Refund Policy

Air Austral refund policy is designed to ensure fair treatment for passengers in different circumstances. Let’s take a closer look at the key aspects of the airline’s refund policy:

• Refund Recipient: The airline will refund the person ticketed in the reservation or the person who paid for the ticket. Proof of transaction may be required.
• Flight Cancellation or Irregularities: If Air Austral cancels a flight, fails to operate the flight as per schedule, or causes you to miss a connection due to irregular scheduling, you have the right to obtain a refund.
• Unused Portion of Flight: If no portion of your flight booking was used and you have a refundable fare, you can obtain a refund after deducting any applicable Air Austral cancellation fee and administrative charges.
• Refund After Scheduled Departure: For certain fares, Air Austral allows refunds after the scheduled departure.
• Expiry of Ticket Validity: The airline may refuse to offer a refund if the cancellation request is made after the ticket’s validity has expired.

Understanding Air Austral Cancellation Fees

Air Austral applies cancellation fees for refundable fares depending on the class of service and cabin class. Here is an overview of the cancellation fees for different fare types:

Loisirs – Economy Class

Fare Family	Cancellation Fee	Refundable	No-Show Cancellation
Loisirs Gadiamb	Not Applicable	No	Not Permitted
Loisirs Promo	Not Applicable	No	Not Permitted
Loisirs Malin	Not Applicable	No	Not Permitted
Loisirs Basic	$200	Yes	Not Permitted
Loisirs Flexi	$250	Yes	Not Permitted
Loisirs FlexiPlus	Free of charge	Yes	Permitted

Comfort – Premium Economy Class

Fare Family	Cancellation Fee	Refundable	No-Show Cancellation
Comfort Smart	$250	Yes	Not Permitted
Comfort	Not Applicable	No	Not Permitted

Club Austral – Business Class

Fare Family	Cancellation Fee	Refundable	No-Show Cancellation
Austral Promo	Not Applicable	No	Not Permitted
Austral Decouverte	Not Applicable	No	Not Permitted
Austral Smart	$450	Yes	Not Permitted
Austral	Free of charge	Yes	Permitted

In conclusion, Air Austral’s cancellation policy provides the flexibility and convenience that passengers need. Whether you have a non-refundable fare or a refundable ticket, the airline has tailored its policies to accommodate various situations. Make sure to familiarize yourself with the specific cancellation rules for your fare type and class of service to avoid any unnecessary fees or complications.

Frequently Asked Questions – FAQs

1. Does Air Austral allow 24-hour cancellations?

Yes, Air Austral offers a 24-hour cancellation policy. Regardless of the cabin class or class of service, you can request a refund within 24 hours of booking, provided you booked your ticket through Air Austral’s official channels.

2. How can I cancel my flight with Air Austral?

To cancel your flight online, access the My Booking section on the Air Austral website or use the cancellation link in your booking confirmation email. If you need assistance or have a restricted fare, you can contact Air Austral’s customer service by phone.

3. What happens if Air Austral cancels my flight?

If Air Austral cancels your flight, fails to operate it as scheduled, or causes you to miss a connection due to irregular scheduling, you have the right to obtain a refund

.4. How much is the cancellation fee for Air Austral?

The cancellation fee varies depending on the class of service and cabin class. For example, the cancellation fee for Loisirs Basic (Economy Class) is $200, while the fee for Austral Smart (Business Class) is $450.