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When you fly, knowing the airline’s cancellation rules is essential for a relaxed and adaptable journey. We will explore Egyptair cancellation policy, shedding light on guidelines, procedures, refund eligibility, penalties, and alternatives. Whether you need to cancel your flight due to unforeseen circumstances or simply want to know your options.
Highlights of Egyptair Flight Cancellation Policy
When it comes to flight cancellations and disruptions, Egyptair provides several alternatives to ensure passenger satisfaction. In the event that your flight is canceled, delayed, or disrupted for any reason under the airline’s control, you may choose from the following options:
- Accept the next available flight at no additional cost.
- Extend the validity of your ticket and travel at a later date.
- Opt for an alternate flight from other airlines, subject to availability.
- Request a full refund for your unused ticket.
It’s important to note that these alternatives are applicable if the disruption is within the airline’s control. Factors such as weather conditions or air traffic control issues may limit the available options.
EgyptAir Cancellation Policy According to Fare
Egyptair offers three fare classes: Economy Good Deal, Economy Flex, and Business Platinum. The cancellation policy and refund eligibility vary based on the fare class:
Economy Good Deal
- Cancellation: Allowed with restrictions.
- Refundability: Non-refundable.
- Refund Eligibility: No refund.
- Ticket Changes: Not allowed.
- Rebooking Policy: Not applicable.
Economy Flex
- Cancellation: Allowed with restrictions.
- Refundability: Refundable.
- Refund Eligibility: Eligible for refund.
- Ticket Changes: Allowed with restrictions.
- Rebooking Policy: Allowed with restrictions.
Business Platinum
- Cancellation: Allowed with restrictions.
- Refundability: Refundable.
- Refund Eligibility: Eligible for refund.
- Ticket Changes: Allowed with restrictions.
- Rebooking Policy: Allowed with restrictions.
Understanding the fare class of your ticket is important as it determines the flexibility and refund options available to you.
Egyptair 24-Hour Cancellation Policy
If you need to cancel your ticket within 24 hours of purchase, you are entitled to a full refund without any penalties. However, there are a few conditions to keep in mind:
- The flight must be booked directly with Egyptair.
- The flight must originate from or to the United States.
- The cancellation request must be made at least seven days before the scheduled departure.
This policy applies to both refundable and non-refundable fares, providing passengers with a risk-free period to reconsider their travel plans.
EgyptAir Cancellation for Covid-19 Restrictions
In response to the Covid-19 pandemic, Egyptair has introduced new options to provide passengers with flexibility. If you were booked on an international flight between March 19, 2020, and June 30, 2023, you have the option to choose a “Travel Voucher” instead of requesting a refund. This voucher can be used to pay for other services offered by Egyptair, allowing you to reschedule your travel plans at a later date.
EgyptAir No Show Cancellation Policy
In the unfortunate event of a no-show, Egyptair imposes additional fees and cancels your onward and/or return trip. No-show refers to the situation where a passenger fails to arrive for their flight. It’s important to note that Egyptair’s flight change policies do not apply to any domestic or international flights after the scheduled departure time.
How to Cancel a Flight with Egyptair
Egyptair provides multiple options for canceling your flight. You can Select from these methods:
- Online Cancellation: Visit the official Egyptair website and navigate to the “My Booking” section. To find your booking, just type in your booking reference and the passenger’s last name. Select the flight segment you wish to cancel and follow the prompts to complete the cancellation process. You will receive a confirmation email once the cancellation is confirmed.
- Customer Service: If you are unable to cancel your flight online, you can contact Egyptair’s customer service by phone. Provide the necessary details to the customer service representative, who will assist you in filling out the cancellation form. The agent will guide you through the process and answer any questions you may have.
- Ticket Office: If you prefer a face-to-face interaction, you can visit an Egyptair ticket office. Locate the nearest office and provide your booking details to the representative. They will guide you through the cancellation process and provide any necessary information regarding fees or refunds.
It’s important to note that cancellation fees may apply, and the specific amount will depend on your fare type and travel route.
Egyptair Cancellation Fees
Egyptair’s website does not provide a comprehensive overview of their cancellation fees. The associated fees may vary depending on the ticket type and travel route. To obtain specific details about cancellation fees for your reservation, it is recommended to contact Egyptair’s dedicated customer service team.
Egyptair Refund Policy
Understanding Egyptair’s refund policy is crucial when canceling your ticket. Here are some points to keep in mind:
Involuntary Refunds
- Egyptair’s got your back! If they have to cancel your flight, run late, or mess up your connecting flight, you’re still getting your money back.
Voluntary Refunds
- If you are eligible for a refund due to reasons other than those mentioned above, you can cancel the flight and request a refund.
Lost Ticket Refunds
- If you lose your ticket or a portion of it, you can request a refund by providing satisfactory proof of the loss.
Right to Refuse Refund
- No refund is applicable if the ticket’s validity has expired.
Currency and Refund Process
- Refunds will be made in the same currency used for the ticket purchase.
- Refunds for tickets paid with credit cards will be credited back to the original credit card.
For online refunds, you can fill out the refund request form on Egyptair’s website. The refund process may take up to 21 working days. If you did not purchase your ticket through the website, you will need to contact the nearest Egyptair office for a refund.
Passenger Rights on EgyptAir Boarding Denial
If you are denied boarding, whether due to overbooking or operational or safety reasons, you are entitled to certain rights. In such cases, Egyptair provides the following entitlements:
- Reimbursement of the ticket cost.
- Rerouting to the final destination.
- Return flight to the first point of departure.
Additionally, passengers who are denied boarding receive compensation based on the distance of their flight:
| Flight Distance | Compensation Amount |
| Less than 1500 km | EUR 250 |
| Between 1500 km and 3500 km | EUR 400 |
| More than 3500 km | EUR 600 |
Passengers are also entitled to meals, accommodation, transportation, and communication assistance in case of denied boarding.
Passenger Rights if EgyptAir Cancels Flights
In the event that Egyptair cancels a flight, passengers have the option to either receive a refund or arrange an alternate flight. The airline also provides the following rights to passengers:
- Meals and refreshments.
- Communication assistance.
- Rerouting accommodation.
Compensation for canceled flights is determined based on the distance of the flight:
| Flight Distance | Compensation Amount |
| Less than 1500 km | EUR 250 |
| Between 1500 km and 3500 km | EUR 400 |
| More than 3500 km | EUR 600 |
It’s important to note that if the airline offers a rerouting on an alternate flight within specific time limits, the compensation amount may be reduced by 50%.
Passenger Rights if EgyptAir Delays Flight
When a flight is reasonably expected to be delayed beyond two hours from its scheduled departure time, Egyptair ensures that passengers receive the necessary assistance based on the duration of the delay. Passengers are entitled to:
- Meals and refreshments for delays of two hours or more on flights of 1500 kilometers or less.
- Meals and refreshments for delays of three hours or more on flights between 1500 and 3500 kilometers.
- Communication assistance based on the duration of the delay.
- Hotel accommodation and transportation if the expected departure time is at least the day after the original scheduled departure.
- Airport transfer between the airport and the place of accommodation.
In the case of a delay of five hours or more, passengers are entitled to a full refund for the affected flight segment within seven days from the date of the request.
