Airlines Reservations
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Swoop Airlines is a Canadian ultra-low-cost carrier that operates flights to various destinations. As an ultra-low-cost airline, Swoop offers affordable fares by implementing a no-frills approach, allowing passengers to tailor their travel experience based on their needs and budget. However, understanding their cancellation policy is crucial to avoid any potential inconveniences or unexpected costs.
Swoop Airlines Cancellation Policy
No Cancellations Allowed, Except Within 24 Hours
Swoop Airlines has a strict policy when it comes to cancellations. Generally, once you have made a booking, no cancellations are permitted unless you request it within 24 hours of making the reservation. Remember, there are specific conditions to consider.
Tickets are Non-Transferable and Non-Refundable
It’s important to note that Swoop Airlines tickets are non-transferable and non-refundable, aligning with their ultra-low-cost business model. This means that if you are unable to travel or need to change your plans, you may not be eligible for a refund or be able to transfer your ticket to another person.
Refunds for Cancellations Within 24 Hours
If you decide to cancel your booking within 24 hours of making it, and the departure is more than seven days away, you may be eligible for a refund. Swoop Airlines will refund the amount to the original form of payment without any fees. This provides some flexibility for passengers who need to make last-minute changes shortly after booking their flight.
Changing Your Flight
Adding ModiFly to Your Booking
Cancellation Policy of Swoop Airlines offers an optional service called ModiFly, which allows passengers to make changes to their flight time or date. By adding ModiFly at the time of booking, you can change your flight once without incurring additional fees. It’s important to note that this service is available for a limited time and may have specific terms and conditions.
Changing Flight Time or Date
If you haven’t added ModiFly to your Swoop Airlines booking, making changes to your flight time or date is subject to a change fee. The fee amount depends on the timing of your request, and there are different rules for changes made three days or more, and changes made seven days or more, before the departure.
Change Fees for Flight Changes
For changes made three days (72 hours) or more before departure, and less than seven days from departure, a change fee of $150 per passenger per segment, plus applicable taxes, applies. However, if changes are made seven days (168 hours) or more before departure, the change fee reduces to $100 per passenger per segment. It’s important to note that changes are not permitted within three days (72 hours) prior to departure, and change fees are non-refundable.
Additional Services and Assistance
Chat with Swoop’s Agent, Donna
Swoop Airlines understands the importance of providing exceptional customer service. To enhance your experience and provide quick assistance, they have introduced a chatbot named Donna. Donna is available 24/7 and is always learning, making her a valuable resource for all things Swoop. By asking Donna short questions, you can get the information you need without waiting on hold. If Donna is unable to assist, you can request to chat with one of her human colleagues.
Email Support and When to Use It
If you have a general question that you couldn’t find an answer to on the website, or if your flight was changed and you are unable to self-serve via email, you can reach out to Swoop Airlines through email. However, please note that due to a high volume of messages, they prioritize responding to urgent inquiries or questions regarding Cancellation Policy that are not readily available on their website. If you require immediate assistance or have a time-sensitive issue, it’s recommended to chat with Donna, the chatbot.
Government and Consumer Protection
Swoop Airlines strives to provide a seamless travel experience for all passengers. However, if you encounter any issues or problems that cannot be resolved directly with the airline, there are government and consumer protection agencies you can contact. These agencies can help settle disputes and handle complaints between travelers and airlines.
Contact Information
If you need to reach out to the relevant authorities or agencies regarding your experience with Swoop Airlines or have any further questions, here is the contact information:
Canadian Transportation Agency
- Address: Ottawa, Ontario K1A 0N9
- Toll-free: 1-888-222-2592
- Website: Canadian Transportation Agency https://www.otc-cta.gc.ca/eng/fly-smart
U.S. Department of Transportation
- Address:
- Aviation Consumer Protection Division,
- C-75 1200 New Jersey Ave,
- SE Washington, DC 20590 Website: U.S. Department of Transportation https://www.transportation.gov/airconsumer
