Airlines Reservations
Are you looking for Exclusive Unpublished Fares? Call Us at +1-812-221-1788
For delayed or cancelled flight, denied boarding or missed connection
Understanding the Rwandair Cancellation Policy
The Rwandair cancellation policy applies to all fare types and classes of service booked. It is important to familiarize yourself with the following key rules:
- Within 24 hours of purchase, you are eligible for a full refund.
- In the event of flight cancellation or disruption, you have the option to reschedule your flight to a new travel date or destination, or claim a refund for the unused portion of your booking.
- Flight cancellations can be made up to 3 hours before the scheduled departure.
- Certain fares, such as military fare, promotional fares, and discounted fares, may not be eligible for cancellation under any circumstances.
- If you choose to cancel your flight with a notice of 72 hours before the scheduled departure, you’ll face a charge of 25% of the booking value, coupled with a minimum fee of $50 each way.
- For cancellations made between 72 and 24 hours before departure, a fee of 25% of the booking value with a minimum fee of 100 USD each way will apply.
- The cancellation fee remains the same for all fare types and classes of service.
Rwandair 24-Hour Cancellation Policy
Rwandair understands that plans can change shortly after booking a flight. That’s why they offer a 24-hour cancellation policy, giving you the flexibility to cancel your flight within 24 hours of purchase. However, there are a few important details to note:
- To qualify for the 24-hour cancellation policy, you must select a departure date at least 168 hours in advance.
- If you cancel your flight within the first 24 hours, Rwandair will refund the cost of your unused tickets.
- If you choose to change your flight instead of canceling, you may need to pay any applicable fare differences. However, no cancellation fee will apply in this case.
- The 24-hour cancellation policy applies to tickets issued within 24 hours of the booking date.
- Refunds for canceled flights will be processed within 15 days and will be refunded using the original method of payment.
- It is important to note that the flight must be booked and operated by Rwandair to qualify for the 24-hour cancellation policy.
How to Cancel a Rwandair Flight Ticket
Canceling a Rwandair flight ticket is a straightforward process. You have two options: canceling online or contacting Rwandair customer service to cancel over the phone.
Cancel Rwandair Flight Online
Canceling your flight online is a convenient option for passengers who have purchased their tickets through the Rwandair website. Follow these steps to easily cancel your flight online:
- Visit the official Rwandair website at www.rwandair.com https://www.rwandair.com/.
- Navigate to the “Manage Booking” section and log in using your flight confirmation details.
- Select the flight itinerary you wish to cancel.
- The airline will charge a cancellation fee based on the fare rules, and this fee will be adjusted into the final refund balance.
- At the checkout page, you will see the refund amount displayed on the screen.
- Confirm your cancellation selection, and Rwandair will process the cancellation.
- An auto-confirmation will be sent to your registered email address, and the airline will initiate the refund within 15 business days using the original method of payment.
Cancel Rwandair Flight over the Phone
If you purchased your flight ticket through the Rwandair ticket counter or the reservation phone number, you can cancel your flight by contacting Rwandair officials over the phone. Keep in mind that a cancellation fee may apply in this case.
Rwandair Refund Policy
The Rwandair refund policy outlines the options available for passengers seeking a refund for their canceled flight. Get ready to dive into these crucial points to keep in mind:
- Refunds will be processed according to the applicable fare rules. Non-refundable tickets are not eligible for refunds in the form of vouchers.
- Miles used for canceled tickets will be credited back to the passenger’s account, and taxes and fees will be refunded if they were affected by COVID-19 restrictions.
- Passengers are not eligible to claim a refund if the flight reservation is canceled outside the validity period.
- If you wish to change your flight date at least 7 days prior to departure, the fare difference between the old and new routes, plus any tax differences, will apply. However, if the cost of the new flight is lower than the previous one, no refund of the residual value will be issued.
- Refunds for reservations purchased with a credit card will be processed within 7 business days and will be reflected on the card statement. Reservations made with cash or other forms of payment will be refunded via check to the person who paid for the reservation.
- Business class reservations can be canceled after the scheduled departure, but a cancellation fee of 50% of the booking value and a surcharge of 100 USD per person will apply.
Rwandair Cancellation Fee
The Rwandair cancellation fee varies depending on the duration before departure and the fare type. Get a load of this exciting breakdown of cancellation fees:
| Cancellation Duration | Economy | Business |
| 72 hours before departure | 25% of booking value + min 50 USD | 25% of booking value + min 50 USD |
| 72 to 24 hours before departure | 25% of booking value + min 100 USD | 25% of booking value + min 100 USD |
| Cancellation after departure | Not permitted | 50% of booking value + min 100 USD |
Frequently Asked Questions (FAQs)
What if Rwandair cancels my flight?
If your flight is canceled by Rwandair or if the airline fails to comply with the flight schedule as booked, you are entitled to a refund. The refund amount will depend on whether any portion of the flight segment was flown or not. If no portion was flown, the refund will be equal to the booking value. If a portion was flown, the refund will be equal to the one-way fare minus the fare paid.
What is the cancellation fee with Rwandair?
The cancellation fee with Rwandair depends on the duration before departure. If you cancel your flight 72 hours prior to departure, you will be charged 25% of the booking value with a minimum fee of 50 USD each way. For cancellations made between 72 and 24 hours before departure, the fee is 25% of the booking value with a minimum fee of 100 USD each way.
How do I cancel my Rwandair booking?
To cancel your Rwandair booking, you can either visit the airline’s website and cancel online through the Manage Booking section or call Rwandair’s customer service to cancel over the phone. It is important to note that a cancellation fee may apply, depending on the method of purchase.
Does Rwandair have a 24-hour cancellation policy?
Yes, Rwandair offers a 24-hour cancellation policy. To qualify, you must cancel your flight within 24 hours of purchase, and the departure date must be selected at least 168 hours in advance.
